Apple Watch or Fitbit?!?

2»

Replies

  • FitPhillygirl
    FitPhillygirl Posts: 7,124 Member
    edited May 2018
    alid8333 wrote: »
    My move calories and stand calories are off because I forgot to charge my watch last night so I didn’t put it on until 15 min before I went on my walk. But still I walked 2.14 miles in 44 min with a average heart rate of 130 and it still only registered 5 min. 58m097gfrebz.jpeg

    For those having ^ this issue with the Watch, try a soft reset. If that doesn’t work disconnect from your iPhone and re-pair it again. Sometimes when an update comes out either with the Watch or the phone it can be corrupt. Usually going through the setup process again will fix it.
    That is definitely not normal for any Apple Watch. I’ve had every Apple Watch and currently use the Apple Watch series 3 with GPS & LTE and never once had an issue like the one you are seeing.
    I have not used the actual workout app to track a walking workout in a while, because I find that both the step and miles come out the same whether I use the workout app to track the walk or not. Yesterday I walked 3 miles to the post office and back. My Watch registered 6 miles and gave me credit for doing 78 minutes of exercise. I would have received the same numbers using the workout app. Only difference is no split times are given and no map for the walk.
    If a reset doesn’t work, take your Watch into an Apple store and get them to trouble shoot it for you.
  • FitPhillygirl
    FitPhillygirl Posts: 7,124 Member
    edited May 2018
    change4char wrote: »
    I have a Fitbit Versa and I love it (I've had multiple Fitbit's). I am not an Apple user, so I can't compare, and I also do not need a traditional smart watch. The steps, hr, and active minutes are accurate for me, but the calorie burn does overestimate. I also like that I only need to charge it every 3 or 4 nights, unlike a real smart watch.

    I have the Apple Watch series 3 with GPS & LTE, and consistently get 3 days on a full charge. The Smart Watch still has 7-10 % charge left at the end of day 3.
    Here is a recent screenshot showing the time I last got as well as the remaining battery percentage left before I put it on the charger. Sometimes I’ll use the Watch more for calls and emails, but still manage to go 2 full days on a charge.

    1w7iwr9xeesu.png


    p7oqnt506yim.png

  • alid8333
    alid8333 Posts: 233 Member
    edited May 2018
    Ok so I received a response from Apple and they wanted me to do a test with the watch. They asked me to set the watch in outdoor walk mode and walk on the treadmill for 20 min at 3mph. I walked for 20 min at 3.7mph with a HR of 140 and it gave a credit for 2 min of exercise. So I sent the info over to Apple and they agreed something was wrong with the watch. He said that in outdoor mode it determines exercise by walking at a speed of 2.5mph with a heart rate at 50% of your max heart rate. He believes my calibration is messed up on the watch as it’s also not recognizing the distance I’m walking correctly. Told me to take it to the nearest Apple store and they would swap it out. Well I didn’t feel like driving over a hour so I just went and bought a Nike series 3 from Best Buy, because if the new one still did it then I could just return it. Well guess what, I walked outside in outdoor walk mode between 2.5 to 3mph with a heart rate of 119 for 25 min and it credited me every single minute.

    It was the watch, problem solved.
  • alid8333
    alid8333 Posts: 233 Member
    t7g29v9lbufw.jpeg



    That was after walking at 3mph for 44 min and again at 3.7mph for 20 min. 7 min total of exercise.

    This is after getting my new watch and walking at probably 2.5 to 3mph it credited me for the entire time I walked.

    u8rxuuelnkz1.jpeg
  • collectingblues
    collectingblues Posts: 2,541 Member
    I'm glad they were able to help you!
  • AcadianRunner
    AcadianRunner Posts: 11 Member
    I had a Fitbit and I killed 3 of them. Garmin all the way!!
  • alid8333
    alid8333 Posts: 233 Member
    To anyone who has a Apple Watch and experiences not being credited you exercise minutes when selecting outdoor walk, just know it is a calibration issue with some of the watchs, mainly series 2. Apple confirmed this to me yesterday and I bought a series 3 and it works as it should. Apple told me that the watch picks up and automatically gives credit in the move and exercise ring when it detects waking of 2.5 mph or more OR a elevated heart rate of at least 50% of your max heart rate. BUT when you select the outdoor walk setting your telling your watch your exercising and it should automatically give credit for the minutes walked regardless how fast your walking or how high your heart rate is. It will adjust calories burned according to your heart rate. Apple said it wouldn’t be right for the watch to only give credit if your walking at 3mph or more as some people have a limitation and can’t walk at a brisk pace.

    I myself have a health issues one being Crohns and the other a heart condition. I’m not allowed to let my heart rate get higher then 145bpm. So I am limited on what I can do. So walking at 3 to 3.5mph for a hour or more a day may not seem like much to some, but for MY body it’s the healthy option. I do also use my elliptical and just monitor my heart rate closely. I also do some strength training as well. I lost over 40 pounds last year by doing everything I’m doing now. I don’t exercise to loose weight, I do it for the cardiovascular benefits. I lose weight by watching what I eat daily. I also don’t eat back most of my exercise calories back.
  • MelanieCN77
    MelanieCN77 Posts: 4,047 Member
    alid8333 wrote: »
    Ok so I received a response from Apple and they wanted me to do a test with the watch. They asked me to set the watch in outdoor walk mode and walk on the treadmill for 20 min at 3mph. I walked for 20 min at 3.7mph with a HR of 140 and it gave a credit for 2 min of exercise. So I sent the info over to Apple and they agreed something was wrong with the watch. He said that in outdoor mode it determines exercise by walking at a speed of 2.5mph with a heart rate at 50% of your max heart rate. He believes my calibration is messed up on the watch as it’s also not recognizing the distance I’m walking correctly. Told me to take it to the nearest Apple store and they would swap it out. Well I didn’t feel like driving over a hour so I just went and bought a Nike series 3 from Best Buy, because if the new one still did it then I could just return it. Well guess what, I walked outside in outdoor walk mode between 2.5 to 3mph with a heart rate of 119 for 25 min and it credited me every single minute.

    It was the watch, problem solved.

    This is the most detailed info I've ever come across - they can be so secretive about how they calculate and it makes me nuts. It's a fitness watch that we wear for data, of course we would want to know the hows and whys.

    Go swap out that old one and sell the replacement. The market for S2 is still very good.
  • jbrown2339
    jbrown2339 Posts: 52 Member
    Hate this app, wrote a long message and hit the wrong done button, and it wiped out what I wrote.

    Tracking cycling is a mess on the watch. If I pick outdoor cycling and go for a challenging mountain bike ride with a HR in the 160's I get very little calorie credit, like in the teens, with single digit yellow ring credit. Apple help was no help, but someone said the algorithm is triggered by arm movements, which is ridiculous for biking. I have to pick other instead to get credit, but I've been told that throws off the watch too. I have a series 3.

    Walking I have no issues. When I walk my younger dog I get full credit that makes sense, and my older dog I get no credit for walks with her. But since we have to go slow, poor girl is getting up there, it's more for her benefit than mine. So I understand why that is.

    The biking issue is BS since that is how I spend alot of my excercise on weekends. Also for indoor biking on the machine I have to pick other or I also get zero yellow ring or calorie credit. I have a series 3.
  • MelanieCN77
    MelanieCN77 Posts: 4,047 Member
    The cycling preset would have the arm swing written out of its programming, so whoever said that is mistaken, but sounds like you might have a glitchy setting too. Are you in warranty or do you have Apple Care? You say they were no help but sometimes it's just a question of getting a different/right person.
This discussion has been closed.

Categories