Add Step Counter

clbg87
clbg87 Posts: 3 Member
edited November 13 in Getting Started
"Another MyFitnessPal account has already been linked to this Fitbit account. Only one account may be linked at once." How do I add my account? I vaguely remember having an account a couple years ago, but have no idea the logon info to unsync myself. Any ideas?

Replies

  • clbg87
    clbg87 Posts: 3 Member
    Figured out- thank you!
  • RoxieDawn
    RoxieDawn Posts: 15,488 Member
    edited July 2016
    So you are getting this message through MFP saying that this fitbit is already linked to a different MFP account?

    Do you still have that email address for the original/other account? You can try "forgot" password. Login to the account and disconnect it.

    Or can you open up fitbit account and disconnect it through your fitbit account? Go to setting and 'applications' and look at the partners you have setup on the account. Select revoke access.
  • deb300157
    deb300157 Posts: 1 Member
    I have gone into fitbit and revoked the my fitness pal account but it still will not let me connect. I still get the message "another MFP account has already been linked to the fitbit account. What can I try next?
  • CyberTone
    CyberTone Posts: 7,337 Member
    deb300157 wrote: »
    I have gone into fitbit and revoked the my fitness pal account but it still will not let me connect. I still get the message "another MFP account has already been linked to the fitbit account. What can I try next?

    I would recommend opening a Case with Customer Support on the MFP Help/FAQ pages...

    http://myfitnesspal.desk.com/customer/portal/emails/new
  • workinonit1956
    workinonit1956 Posts: 1,043 Member
    Yes, I had the same issue a while back and Customer Support helped me out very promptly.
This discussion has been closed.

Categories