Unable to Create New, Edit Existing Foods/Meals/Recipes, Quick Add, Sync, and/or Login - Resolved

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Answers

  • biohazardinc
    biohazardinc Posts: 95 Member
    edited April 2022
    Having the same issue.
  • pdills12
    pdills12 Posts: 4 Member
    edited April 2022
    Steps still not synching on the app
  • mjs101102
    mjs101102 Posts: 7 Member
    edited April 2022
    When I corrected my meal names, my data came back...so I guess THAT problem is fixed for now. Hasn't sync'd up with my app, though...that appears to be a continuing issue that tech support is working on.

    Anyone else having issues with MyFitnessPal? This weekend I couldn't create a meal on website. App wasn't syncing with web entry. And now when I log in, my food diary meal names have reverted back to old names, and also lost half of my data that I entered last week b/c the meals that they were under don't jive with the current meal names that MFP reverted back to. :(
  • lp721
    lp721 Posts: 3 Member
    edited April 2022
    This has been going on for several days. Food comes into Fitbit but it just keeps adding instead of updating with changed meals. It just keeps going up and up with ridiculous calorie intake numbers. Steps will not sync with MFP. When will this be fixed?
  • kediclutton
    kediclutton Posts: 1 Member
    edited April 2022
    I thought it was just me having syncing issues! Phew!! Thanks for the updates!!
  • SMLWN
    SMLWN Posts: 1 Member
    I am still unable to add quick calories or add new recipes on the desktop version.
  • mtins71
    mtins71 Posts: 11 Member
    edited April 2022
    Apr 27 9:20AM PDT -

    iPhone MFP App (current IOS installed)

    1. Apr 21-24 : No ability to sync MFP iPhone App (with Mac desktop MFP website account), no recipe adds or modification capabilities, faulty foods data bank (hit and miss) and cannot close out without losing data.
    2. Apr 25-27 : iPhone App not connecting at all with MFP server (Ongoing error message : "Cannot connect with server"). 3 full days of no connection. Tried twice to delete iPhone App and reinstall, change PW etc. NO RESOLUTION . . . then I found this site that told me to NOT delete/reinstall - may cause additional problems. Mac desktop MFP website working properly EXCEPT date advance/reverse functions and entered food item delete button are BOTH non-functional (can only add food - cannot delete or modify inputs once entered)

    Waiting . . . waiting . . . waiting . . . MFP where are you? :s
  • lexydale
    lexydale Posts: 3 Member
    This app is like not working. When will you guys fix it?
  • mlwharriman
    mlwharriman Posts: 6 Member
    I’m starting to wonder about the value of MFP. I’m on a sodium, carbohydrates, and fat restricted diet for pre- diabetes but now am unable to accurately calculate those three because of “ technical problems” MFP has had since last Friday- 5 days and counting.
    I make new recipes almost daily but haven’t been able to create them since Saturday.
    Before this major problem, , I contacted Tech Support ( part of my “customized” premium membership) to ask that nutrition computation errors be fixed for the Cooking Light and My Meals’ calorie and nutrition stats. They were way off compared to my cookbooks. I asked for that to be fixed. Tech support said they couldn’t do that “at this time.” That was months ago.
    Now I’m waiting for a tech fix so I can input the ingredients and nutrients for recipes I create. The memo acknowledging the problem states it will take closing MFP down for an extended time to fix the problems. When is that planned? Tomorrow? Next week? Next Month? Next year?
    What’s the point of having a service that cannot / will not fix problems that are basic to calculating one’s nutrition?

    I’m going to look for a different service. This is unacceptable.
  • durden
    durden Posts: 3,540 MFP Staff
    edited April 2022
    mlwharriman wrote: »
    Now I’m waiting for a tech fix so I can input the ingredients and nutrients for recipes I create. The memo acknowledging the problem states it will take closing MFP down for an extended time to fix the problems. When is that planned? Tomorrow? Next week? Next Month? Next year?
    What’s the point of having a service that cannot / will not fix problems that are basic to calculating one’s nutrition?

    I just wanted to highlight the following from our tech team announcement that is pinned at the beginning of this thread. (https://support.myfitnesspal.com/hc/en-us/articles/5716717249933) This is definitely a frustrating situation, which is why we have provided at least one update a day regarding our ongoing efforts to remedy the issue.

    Our team identified the cause Friday afternoon and worked through out Friday and Saturday to get the necessary migration work in place to address to start addressing the root cause. This migration has made a lot of progress throughout sunday and monday, and finished Tuesday afternoon. Our team spent Tuesday updating our services to support the database changes that have been made after the completion of the migration. We completed what we could that would have no additional user impact during the day when the majority of our members are online and logging. Tuesday evening, from roughly 8pm-12am PST, we upgraded the rest of the services, which resulted in MFP being mostly unavailable both in the apps and on the website during this window. We had one outlying update that caused a small subset of users to experience downtime symptoms until the update fully completed at 2:15am PST.

    Now that this work from the downtime is completed, and the updates to our services have finished, members will still be experiencing the known symptoms in the bulleted list at the top of this article. Throughout today, our team is working on and planning to deploy the necessary code changes to start resolving these symptoms our members are experiencing. We anticipate to be doing this throughout the entire day Wednesday.

    We will continue to update this article as more information becomes available. Please check back for further updates.

    Thank you for all of your patience in the meantime. I can personally attest that our engineers and other teammates have in fact put in many extra hours in over the last week to implement a fix as soon as possible.
  • nnnnadav
    nnnnadav Posts: 1 Member
    edited April 2022
    Whenever I try to quick add calories, it tells me 'Oh no, something went wrong.'

    This is the response returned from the backend:
    POST https://www.myfitnesspal.com/api/services/diary 400
    {"name":"BAD_REQUEST","message":"Bad Request","code":"failed-validation"}
  • LucreziaRiyume
    LucreziaRiyume Posts: 2 Member
    Everyday when I finish my diary and press the "complete" button, and always pop up the fail server window and ask me to update diary on website. When I try to check on website and I found out there's no data at all and need to rewrite all diary again. I have to unstalled and reinstalled everytime when I want to update my diary. Is there any solution to solve this problem or it is a bug?
  • 556hazel
    556hazel Posts: 1 Member
    I'm re-connecting my Fitbit to myfitnesspal every day in order for exercise to be logged. Not ideal. Anyone got a fix for this other than disconnecting and reconnecting fitbit every day?
  • j3ffr3y
    j3ffr3y Posts: 6 Member
    I noticed today that my diary isn't syncing from my phone to the website. I don't know if this started today or a few days earlier. I don't use the website daily, but do at least a couple times per week. Anyone else having this issue or know a solution?
  • stonewall154
    stonewall154 Posts: 1 Member
    edited April 2022
    https://support.myfitnesspal.com/hc/en-us/articles/5716717249933-Unable-to-Create-New-or-Edit-Existing-Foods-Meals-Recipes-Quick-Add-Sync-and-or-Login
  • blueeyez916
    blueeyez916 Posts: 1 Member
    edited April 2022
    I noticed this too, just this morning. I thought the week was up to date, but as I scrolled back all of my web entries were missing from my app, and vice versa. Probably related to this update that is ongoing.
  • adam1885282
    adam1885282 Posts: 135 Member
    Tomorrow will make a full week of down time, hard to believe, but glad they're working on it.
  • ily426MFP
    ily426MFP Posts: 5 Member
    edited April 2022
    Android - Website sync has stopped for me after April 23, 2022.
    I really think that MFP techs should have fixed this in 5 days - this is not acceptable.
  • TulsaDavid
    TulsaDavid Posts: 18 Member
    Updating or creating a recipe returns this "error happened - try later" message. Hoping this will be fixed soon. You're losing people's confidence quickly.
  • pdills12
    pdills12 Posts: 4 Member
    As as of today 4/28/22 steps sync with the app, but when creating a new recipe it says "unable to save recipe. try again later."
  • tehjessicarae
    tehjessicarae Posts: 1 Member
    After the syncing issues were finally working properly all day yesterday and this morning, this afternoon the Android app is completely broken. It won't update fitbit information, any food added to the app will update to the website, but not vice versa. When I tried reinstalling the app, the entire food diary was wiped from the app. Thankfully the information is still on my food diary on the website. Website and fitbit are communicating just fine. App will not communicate with fitbit at all. I cannot seem to get the app or website to use pounds and calories. It keeps switching back to kilograms and Kilojoules when I change it. (Though I think that happens as a result of opening the app.)

    I'm trying to be very patient because I know they are working hard to fix everything, but I signed up for myfitnesspal on April 22 which is apparently the day everything started breaking so so far I've yet to have a completely positive experience.
  • rachaelsaull
    rachaelsaull Posts: 1 Member
    Hi,
    My steps have always updated in to MFP but this week seems to have stopped.
    We have several accounts in our house and all have the same issue.
    I see many posts with the usual help of resetting etc. Done this - Is everyone having the same issue, and please post if your steps are updating from Fitbit currently as well.
  • jonlomax1982
    jonlomax1982 Posts: 1 Member
    I can’t sync my food diary so that my trainer can see it on another app, it worked for the first few days now it has stopped sharing
  • alibennett999
    alibennett999 Posts: 2 Member
    edited April 2022
    No mine isn’t
  • underwater
    underwater Posts: 1 Member
    edited April 2022
    Mine isn’t
  • sarahagilman
    sarahagilman Posts: 3 Member
    edited April 2022
    My Fitbit stopped syncing with steps, weight and food diary from Tuesday this week. Came on here to see if others had issues and they have.
  • proboho
    proboho Posts: 62 Member
    edited April 2022
    Me too! Tried everything!
  • lilacherryy
    lilacherryy Posts: 1 Member
    whenever i try to finish my diary, the app gives an error stating "there was a problem sending your request to the server. please visit the main website or try again later."

    so, i went to the website. shockingly enough, the entire day that i logged on my app had not synced at all. at first i decided to try & wait like the error suggested, but it has now been 3 days and nothing has changed.

    if nothing is syncing, i am afraid i will lose my data if i log out and i'd rather that didn't happen. has there been a fix for this bug yet?
  • vickilsage
    vickilsage Posts: 1 Member
    For a few days the meal information as not been syncing to the web page. The app says its syncing but no foods being transferred. Is anyone else having this issue?
  • Lietchi
    Lietchi Posts: 6,840 Member
    edited April 2022
    You're not alone, MFP has been having issues:

    https://support.myfitnesspal.com/hc/en-us/articles/5716717249933
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