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Unable to Create New, Edit Existing Foods/Meals/Recipes, Quick Add, Sync, and/or Login - Resolved

chenweizhi29

It keeps telling me to try again later, despite numerous attempts. What should I do?

STAFF NOTE:
PLEASE SEE THIS LINK FOR CURRENT INFORMATION:
RESOLVED: Unable to Create New or Edit Existing Foods/Meals/Recipes, Quick Add, Sync, and/or Login
https://support.myfitnesspal.com/hc/en-us/articles/5716717249933

Accepted answers

Nova

Hi all!

Please see any information about what has been done here:
RESOLVED: Unable to Create New or Edit Existing Foods/Meals/Recipes, Quick Add, Sync, and/or Login
This support article will continue to be updated. ^

Here's a quote from the 4/30 update:

**Please see updates in red towards the bottom of the article.**

Hello,

Our apologies for the trouble creating and managing food-related items and data sync right now. We saw this issue arise around 10 am PT on Friday, April 22nd. Current symptoms include, but are not limited to the following:

Web
inability to create a new food item or edit an existing food item in our database

inability to create or edit a My Meal, My Food, or Recipe

inability to add to diary via the Quick Add feature

inability to complete diary

iOS/Android
inability to create or edit Recipes

recipes, foods, meals, and other account data not visible in app after a reinstall

inability to complete diary

inability to login - these members can still access their account via the website. Work completed Wed 4/27 has enabled many members to start logging in again.

iOS - some members receiving a server error. this seems to manifest after experiencing a crash when editing/creating a recipe, or after one logs out or reinstalls the app. We released a fix to prevent users from getting into this state, but accounts already in this corrupt state prior to the fix who haven't yet logged out/reinstalled may still experience this issue.

Android - some members receiving a "Registration of new MyFitnessPal accounts is not available in your location" error when trying to log in, and their account may show as a local account.

syncing trouble - members may experience issues with data sync. Work completed Wed 4/27 has improved sync for some members, though we are still working to resolve this for all members.

If members create new food, a meal, or use quick add on their account, these newly created items will be stored locally on their device, and will not sync to other platforms (like the website), until this issue is resolved.

If you do not see your data on the website, whether it be newly created/edite foods/recipes/etc, or food logged to your diary, it means that this data has not synced to our server, and could potentially be lost if the app is reinstalled or if you have logged out of the app.

You may log any of the data you don't see on the website, but do see in the app, directly to the website to ensure that this data syncs to our server. Two caveats with this: 1. there are more features impacted on the website (see web section above), so you may still be unable to log certain things to your account, and 2. If/when your mobile data does sync, it may result in duplicated data in your account.

while the services that support syncing data to partners are not affected, the sync issues affecting the app are affecting data syncing from the app to our backend servers. This in turn may result in data not reaching linked partners (e.g. Fitbit, Garmin, etc) & vice versa.

There is no workaround at this time to get these food items created or edited. We do not recommend resintalling the app at this time, as it will not resolve the issues mentioned above, and may result in additional issues due to the trouble with sync.

Our team identified the cause Friday afternoon and worked through out Friday and Saturday to get the necessary migration work in place to address to start addressing the root cause. This migration has made a lot of progress throughout Sunday and Monday, and finished Tuesday afternoon.

Our team spent Tuesday updating our services to support the database changes that have been made after the completion of the migration. We completed what we could that would have no additional user impact during the day when the majority of our members are online and logging. Tuesday evening, from roughly 8pm-2:15am PT Wed morning, we upgraded the rest of the services, which resulted in MFP being mostly unavailable both in the apps and on the website during this window.

Now that we finished the updates to our services, the rest of Wednesday was dedicated to working on and deploying code changes to start resolving the above bulleted list of known symptoms. Over the course of Wednesday, our team cleaned up a lot of corrupt data and rebuilt databases. This data cleanup has resolved the inability to log into the mobile apps for many users. Additionally some users (not all) have reported improvement in relation to data sync as well.

Over the course of Thursday we prepared our databases for the maintenance scheduled for 7-9pm PT Thursday evening. We had planned for two hours of downtime, and finished about an hour ahead of schedule. It was expected for members to still be experiencing symptoms after this maintenance.

Our team got an early start Friday to complete the final steps in our resolution plan and was able to get feature functionality restored to our members as of 7:15am PT. We ran through all of the bulleted list of symptoms and are no longer able to reproduce this in our accounts.

Our engineering team continues to monitor things for stability on the backend throughout the weekend, and our support team is still monitoring our support queues for reports of ongoing issues. So far, any ongoing issues having been reported have been on a one off basis, and nothing appears to be an ongoing issue affecting a large group of our members.

A few items to note:
It is not expected that any historical data is missing or affected, however, it is possible that some food-related data logged on mobile during the incident may not be available (depending on the circumstances of the specific account). Due to the nature of the sync issues, if data was logged in the app during the active time of this incident (last Friday to this morning), and stored locally on a device, and the app was reinstalled, or the account was logged out of, then this data may no longer be in the app and able to sync.

If you are still having trouble with partner sync after 7:15am PT / 9:15am CT, we recommend unlinking the partner and relinking the partner in order to have a fresh connection and to prompt sync to occur. Only data from the date of relinking and forward is expected to sync; Unsynced data from previous days will not sync.

If you need to correct your login streak, please see this article.

All of that said, if you are still experiencing issues, please reach out to our support team here, so that we can triage these with you. Click on the chat bubble icon in the lower right corner, follow the prompts, and then click the "contact support" option to send our support team an email. Please be as specific as possible as to the issue you are experiencing, as the more details initially provided, the faster we can investigate. Our engineering team is still working closely alongside our support team as they do a bit of final cleanup and will be investigating any residual issues our support team identifies.

If everything remains stable throughout the entirety of the weekend, our team will likely mark this as resolved. If anyone's account is still not working as intended, please reach out through the path in the above paragraph, and our support team will continue to triage any residual issues with those members on an individual basis.

We will continue to update this article if any new information becomes available.

Please do reach out to our team here, if you are still seeing issues.

All comments

twinkle2356

????

twinkle2356

sorry the question didn't down load. I can't correct or put my recipes on my diary? Anyone else having this problem

TraceyBest88

Me too, it's happened for a few days for me now. It's a bit of a pain

voncloft22

Seriously...down for 3 days - glad I dont give you guys money.

DrMoebius

I disconnected the apps, then reconnected. Still not synching completed exercises from Garmin Connect to MFP.

Oddly, MFP started suddenly pulling those same exercise sessions from Apple Health. It has never done that, before

And, when Garmin Connect pulls calories consumed from MFP they are completely wrong. For instance, today I tracked 1,800 calories eaten in MFP, Connect imported 6,710 calories consumed. It happened yesterday, too

Never any problems in years, prior to yesterday

hsslove

I have the same problem. My last synced entry was in the early morning hours when I had a snack after a workout. That workout synced as well, but when I uninstalled/reinstalled I lost that. My meals aren't syncing to Samsung Health either. Would really like a fix.

TropiKalSTORM

April 24, 2022

MFP Support,
Thanks for the post letting us know. I was losing my mind troubleshooting this issue. From your post and my troubleshooting I noticed this was happening since Thursday.
https://support.myfitnesspal.com/hc/en-us/articles/5716717249933

When the issue is fixed will it sync everything and then I'll have to fix duplicates where its not synced or should I start doing that now? I noticed my food is all over the place between the web and android app as syncing is currrently broken.

Thanks,

sandrajackson6225

For some reason my MFP stopped syncing properly with my Fitbit yesterday.

Again this morning it won't pick my steps up, which isn't very helpful.

Stivieo

I have the same issue.
Hope it will be fixed soon....

VegjoyP

Yes. I have been having issues for several days on MFP and my new Fitbit

louieanddan

i am having the exact same issue. Last 2 days have been unable to input new recipes.

Spiral08

Its been totallly fubar for a few days now. Major sync issues between the app and the website. Up to yesterday fitbit was syncing to the website but not the app. Now the website doesn't seem to be working either. Think there is a major issue which is unlikely to have a quick fix. Very unpremium service

crabduck

I had an issue where the App running on my Android phone stopped tracking steps & exercises through my Fitbit. I followed the advice and disconnected the FitBit app, uninstalled the MFP app and then reinstalled the MFP app and reconnected the service.

The issue I have is that it still doesn't connect to Fitbit, plus it now thinks I have changed gender, and weight and I was born in the year 3880.

When I re-enter my details it has reset my calorie goals to 13,528 calories per day, it won't let me reset the DOB as this just crashes the mobile MFP app and all the previous data I did have (recipes, meals etc.) have all been lost on the mobile app - they are available on the web but won't sync to the MFP app.

Help anyone?

kfmangels

It's weird because it will sync water and calories to Fitbit, but won't sync steps from Fitbit to MFP. It's still happening for me too.

HikingRN

Yes, mine stopped syncing yesterday. I tried unlinking and reconnecting, but no luck. Hope it gets fixed soon!
Hopefully they notify everyone when it's up and running

febbraror

I’ve having the exact same issue since Saturday. Very frustrating!

Lietchi

https://support.myfitnesspal.com/hc/en-us/articles/5716717249933

JF940407

Yes, stopped syncing around lunchtime yesterday. I deleted the app, disconnected it, nothing worked. Glad to see I’m not the only one that’s having the issue but I hope it gets fixed soon.

jazzyinstructor

yes i’m having the same issue. there was some discussion this weekend about issues with food syncing and not being able to save recipes, etc. that article talked about issues with a database and a migration happening over the weekend…i wonder if that inadvertently affected the exercise sync as well

Luke_rabbit

I'm guessing that since the recipe/meal/food issue affects everyone, that our Fitbit sync issue is a much lower priority. Hopefully once that one is fixed, the team will have time to fix this.

Hang in there Fitbit users! Hopefully you can guesstimate your calorie burn based on history and what the Fitbit app says*. Try not to undereat too much (which I've definitely struggled with during the many times in the past 3 years when the MFP - Fitbit link has gone down.)

* For me, at least, Fitbit gives a lower number than MFP.

k80flec

febbraror wrote: »

I’ve having the exact same issue since Saturday. Very frustrating!

This is the only way I can leave a comment.
13:00 BST and its still not fixed - can admin advise on possible fix?

Cheesy567

OMG y’all are so funny! Posting the same sentiments like the world is ending. The mods are posting daily updates, the tech team is working over the weekend, to fix the free app that you might be choosing to pay “premium” to get ad-free.

Get your undies out of a bundle and settle down, lol! You’ll have high blood pressure on top of everything else if you don’t. The world won’t end if you have to track with a pen and paper for a day or two. Take an extra walk and figure it out.

Jmbonelli

I just had to upgrade my Fitbit to a versa 3 with Fitbit premium. I am not able to send data to MyFitnessPal on exercise. It’s connected and when I enter to MyFitnessPal, it does send to Fitbit app.

FinMcK

A few days ago my iPhone app wouldn't allow me to create a recipe. Then, it wouldn't allow me to open the app at all. Login attempt sent me to the website (impossible to read on my iPhone 8) then subsequent login attempts failed. Password change seemed successful, but app wouldn't recognize login info. Company is apparently "aware of the situation." I guess it's back to the laptop for now. Dang, I sure liked the convenience of the phone app.

kls13la

Mine stopped syncing with FitBit about mid-day on Saturday. Hope they get it fixed soon. I also noticed that the MFP app diary entry doesn't seem to be syncing with the MFP website entry. I've been able to enter all my food in the MFP app, but it's not showing up on the MFP website since breakfast on Saturday.

imaxw

Some young coder at MFP just learned why you don't push changes to production on Friday afternoon.

kawebb2972

Every time I open the app on my iPhone, it looks like it should be on my laptop. What happened to the app version

ichiroutakashimakun

What exactly is going on with MyFitnessPal lately?

I have been experiencing issues for the past few days.

Issues like, cannot add a new recipe. It says failed.
Issues like, Unable to save recipe. Try again later.
Issues like, Cannot copy recipe. Try again later.

Seriously, what is wrong with this app? I have tried both mobile and pc platforms, they don't work.

ichiroutakashimakun

It seems like I'm not the only one experiencing such issues. This issue has been happening for a few days to a week already. It's very annoying.

purdynerdybirdy

I'm having the same issue. It started yesterday. The food syncs (MFP to Fitbit) but the steps/calorie adjustment didn't.

I contacted support and was told to reach out to the developer of the fitbit app.