Not syncing with fitbit

carinabeanz
carinabeanz Posts: 1 Member
edited November 2023 in MyFitnessPal Tech Support Questions
I have confirmed:
it’s connected to Fitbit.
I have confirmed it’s using the Fitbit steps.
I have deleted both apps and reinstalled.
I have restarted my phone.

I have an iOS IPhone and use a Fitbit charge 2.

Best Answer

  • Jean
    Jean Posts: 842 MFP Staff
    Answer ✓
    For any issues with Fitbit steps not syncing, or a calorie adjustment line not showing in your Exercise Diary, please write into our Support Team directly by visiting: https://myfitnesspal.zendesk.com/hc/en-us or sending us an email to support@myfitnesspal.com.

Answers

  • eleine126
    eleine126 Posts: 1 Member
    MFP isn’t connecting to Fitbit app. I don’t want to delete the app because I don’t want to lose any of my info. When I try to connect it keeps bringing me to get the apps. How do I connect?
  • Chowell0322
    Chowell0322 Posts: 6 Member
    I am having that issue. I figured out how to get it to count steps but it will not track my workouts or it double counts
  • Lietchi
    Lietchi Posts: 6,801 Member
    Chowell0322 wrote: »
    I am having that issue. I figured out how to get it to count steps but it will not track my workouts or it double counts

    You will never see workouts sent over from fitbit in your diary. However, the calories for those workouts are included in your calorie adjustment. It's a quirk specific to Fitbit.
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