Anyone else unable to click on their food items in the diary on desktop?

Retroguy2000
Retroguy2000 Posts: 1,869 Member
in Health and Weight Loss
Been that way for at least an hour or two for me. Android app works fine.
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Replies

  • Gisel2015
    Gisel2015 Posts: 4,192 Member
    @Retroguy2000
    Yes, I have the same problem in the website. I am trying to modify a portion and I get a message that I don't have the right to do it. Glad that you posted about the problem because I was trying to find a link to get in touch with the IT people that can fix it.
  • Wynterbourne
    Wynterbourne Posts: 2,235 Member
    edited July 2023
    I also can't edit an entry right now. I put in a serving of something in advance as a placeholder and when I got the exact measurement I tried to adjust it and I can't. Really frustrating. It stopped working for me about three hours ago.

    Edit to add: I'm using the webpage from my iPad. The iPad app works, for already logged items, but I can't edit and old out of date entry.
  • cmriverside
    cmriverside Posts: 34,458 Member
    Yeah, me too.
  • sivyaleah
    sivyaleah Posts: 51 Member
    Same, need to change some info on yesterday and it won't let me.
  • elizabethpacker55
    elizabethpacker55 Posts: 2 Member
    Same here. I need to change some info now that I have the exact quanity. I tried to adjust it and I can't. Been like this for 3/4 hours now. The way past it is to re enter the item and delete the inaccurate one.
  • Retroguy2000
    Retroguy2000 Posts: 1,869 Member
    I submitted a bug report right now.
  • atattooed
    atattooed Posts: 2 Member
    Ah, yes! It's been going in since last night. I thought it would be fixed by now.
  • annerae78
    annerae78 Posts: 1 Member
    still not fixed. I noticed it last night at dinner time, trying to adjust amounts in my supper. Hope they fix it soon. so annoying.
  • AlphaHowls
    AlphaHowls Posts: 2,004 Member
    Still does not work, since yesterday
  • Gisel2015
    Gisel2015 Posts: 4,192 Member
    @Retroguy2000
    What link did you use to send the report? I was looking for an easy way to do it but since the format was changed a couple of years ago, things are more complicated, at least for me. I don't like the new format.
  • Retroguy2000
    Retroguy2000 Posts: 1,869 Member
    edited July 2023
    It's via "Contact Us" down at the bottom of the page, and a couple clicks from there you can find a bot chat. That sent me a confirmation email, and then a person (allegedly...) replied to it with the workaround of deleting and re-entering, and said they're working on it.

    I linked to this thread when I contacted them.
  • Wynterbourne
    Wynterbourne Posts: 2,235 Member
    Retroguy2000 wrote: »
    It's via "Contact Us" down at the bottom of the page, and a couple clicks from there you can find a bot chat. That sent me a confirmation email, and then a person (allegedly...) replied to it with the workaround of deleting and re-entering, and said they're working on it.

    I linked to this thread when I contacted them.

    Deleting and re-entering is a workaround for editing an amount for a correct item already logged, but I've also discovered that I can't edit incorrect database entries when wanting to log them for the first time. The only workaround for that is creating a new item, but we really don't need a billion and one duplicate entries when I should just be able to edit, so I'm not going that route. Ugh. I've got notes all over the place waiting to be added when this fixed.
  • Retroguy2000
    Retroguy2000 Posts: 1,869 Member
    Don't you have the phone app? I prefer the site, but it's another option.
  • Gisel2015
    Gisel2015 Posts: 4,192 Member
    @Retroguy2000

    I don't have the app. Don't like apps o:) And the problem hasn't been fixed yet.
  • Wynterbourne
    Wynterbourne Posts: 2,235 Member
    Retroguy2000 wrote: »
    Don't you have the phone app? I prefer the site, but it's another option.

    Yes, but there are two separate editing issues currently. Editing an already logged item and editing an incorrect database item. I can use the app to adjust the quantity of an already logged item (or just use the delete and relog work around on the website), but the app is still no help for editing an incorrect existing database entry. When it's working, if you do it on the website, you immediately have a corrected entry. I tried from my app, and while it let me go through the motions of correcting the database item, when I finished, it said something along the lines of "thanks for reporting this, well look it over and get back to you". That doesn't help.
  • cmriverside
    cmriverside Posts: 34,458 Member
    edited July 2023
    Wynterbourne wrote: »
    Retroguy2000 wrote: »
    It's via "Contact Us" down at the bottom of the page, and a couple clicks from there you can find a bot chat. That sent me a confirmation email, and then a person (allegedly...) replied to it with the workaround of deleting and re-entering, and said they're working on it.

    I linked to this thread when I contacted them.

    Deleting and re-entering is a workaround for editing an amount for a correct item already logged, but I've also discovered that I can't edit incorrect database entries when wanting to log them for the first time. The only workaround for that is creating a new item, but we really don't need a billion and one duplicate entries when I should just be able to edit, so I'm not going that route. Ugh. I've got notes all over the place waiting to be added when this fixed.

    Just enter the new food (I'm saying that with a wink and a shrug....) I do it all the time because reasons, I don't even care if there are 200 of something already in there.

    If you don't click on "Save to public database" (or whatever that says) we won't see it. Not only that but "editing" also creates a new database item. The old one is still there.

    In the olden days every single item got added, which is how the database originally got so big, I think. Plus I bet some people think they themselves won't even be able to see it if they don't click "Public." :lol:

    I don't even care about the 97 eleventy million database entries. That's MFP's problem. I also use a personal identifier in the title of the foods I add myself...that makes it so much easier to find the ones I entered.

    MFP is glitchy. No way around that. Still works better than any other free logging site (for me.) I've looked. It usually takes anywhere from a day to a week to fix stuff like this. This is a pretty big glitch so I hope/think they'll fix it.
  • Retroguy2000
    Retroguy2000 Posts: 1,869 Member
    72 hours and still not fixed. Disappointing.
  • cmriverside
    cmriverside Posts: 34,458 Member
    edited July 2023
    I just had to try five times to log in.

    "Recaptcha" something something...

    I did finally get logged in, but that woulda been baaaaad.

    I know no one will see this thread who can fix anything, but I do feel better getting to whine about it.
  • Retroguy2000
    Retroguy2000 Posts: 1,869 Member
    The other day I got a captcha, I think it may have been here but maybe not.

    "Click on every square with a motorcycle."

    It was literally every single square.
  • SummerSkier
    SummerSkier Posts: 5,191 Member
    It's an annoying new error for sure. Esp for those of us who prelog and then tweak. I have put a lot of tickets in before and those are almost as annoying. We see your problem and we will close the ticket now. They never actually promise to fix anything or ack that there is an issue. Instead of that they ask what platform, is your software up to date, are you stupid etc... which is almost worse than living with the current bug until it's fixed. One of these days a few of the "help coders" are actually going to use MFP and then maybe there will be more understanding of the bugs and a better response than just to close tickets in 48 hrs and not when they are fixed.
  • AlphaHowls
    AlphaHowls Posts: 2,004 Member
    and still nothing...
  • Gisel2015
    Gisel2015 Posts: 4,192 Member
    I sent a notification to the "support" group. Got an e-mail back with some recommendations but I wrote back saying that they were not helpful and I explained the problem, again! No reply yet. But I noticed that the problem was not "flagged" under known problems that they may be working on.

    Someday....
  • Retroguy2000
    Retroguy2000 Posts: 1,869 Member
    I heard back today from tech support. As we all know, the system is still completely broken on the website:

    Our system marks tickets as “solved” after two days of inactivity, but we are still here if you need additional support. You can re-open your inquiry by replying to this email. In the absence of any further reply, the system will send a survey two days from now asking you to rate your support experience.

    Please note, “solved” support tickets do not necessarily indicate an issue you’ve reported has been fixed, only the interaction between you and members of our support staff is considered complete, or we have not yet heard back from you.

    If you’ve reported a bug or a feature request, our product and engineering teams will prioritize it in context of the other items in their backlog. If we’ve asked for more information, please be sure to reply with any updates.

    Best,
    MyFitnessPal Support
  • cmriverside
    cmriverside Posts: 34,458 Member
    edited July 2023
    Well, yeah, @Retroguy2000

    That's how all Support requests are handled. Reply back saying it still isn't fixed!!

    *edit, add the link to this thread.
    Not saying it will help, but . . .

  • Gisel2015
    Gisel2015 Posts: 4,192 Member
    @Retroguy2000
    I got the same type of e-mail late last night. Today I responded that the problem was not fixed yet. Who knows what is going to happen or when or if it will be resolved.
    I plan to keep sending them e-mails asking for updates until resolution of the problem. I don't think that it will help, but it will make me happy, and that is what counts.
    G.
  • Gisel2015
    Gisel2015 Posts: 4,192 Member
    This is the response that I got today:

    Frannie (MyFitnessPal)
    Jul 17, 2023, 2:42 PM PDT

    Thank you for following up with us regarding your issue. Our apologies that the problem is persisting. Unfortunately, some issues take a little longer to resolve than others. We don't like when things aren't working either and we will do what we can to locate the source and get a fix in place, in the form of an update, as soon as possible. We're sorry for the inconvenience that this has presented for you and greatly appreciate your patience during this process.

    Best Regards,
    Frannie
    MyFitnessPal
  • zebasschick
    zebasschick Posts: 1,071 Member
    i still can't edit my entries, either. it's frustrating.
  • cmriverside
    cmriverside Posts: 34,458 Member
    edited July 2023
    @Gisel2015 Well at least you didn't get the standard auto-reply. That aggravates me when there's a big problem like this one. The workaround is a complete pain in the *kitten* (pre-redacted!!)
  • SummerSkier
    SummerSkier Posts: 5,191 Member
    At one point they used to add banners when something sort of major like this broke which gave everyone updates and told us they were aware of the issues. Sometimes from their responses it is difficult to tell if they are actually working on an issue or just sending a palliative response. I like the one Gisel got and it get's HUGE points for not being dismissive but I bet she gets a nother today closing her inquiry. again.
  • Gisel2015
    Gisel2015 Posts: 4,192 Member
    @SummerSkier and cmriverside
    Oh, I did get the standard reply when I first reported the problem. But I replied to it and then f/up with another request until I finally got the one that I posted before. I agree that the latest report was better than the "standard" one, and I acknowledge that.
    This is the first time that I am in this database today, so I don't know if the problem has been fixed. I doubt it. I will keep the group posted if I hear from them again.
    Happy logging, although I a not very happy myself… :s


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