My custom meal breakdown was reset?

Chavellek
Chavellek Posts: 20 Member
edited November 2023 in MyFitnessPal Tech Support Questions
I use to have a meal breakdown for Breakfast, mid day snack, lunch, afternoon snack, dinner, and evening snack. Now it is only showing Breakfast, Lunch, Dinner, and Snacks. This also eliminated previous food entries. What can I do to get my entries back and also the same set up?

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Answers

  • tigerjen99
    tigerjen99 Posts: 4 Member
    Mine were reset today too. Also, several of my entries were doubled, tripled and some quadrupled in my diary.
  • Arliah
    Arliah Posts: 266 Member
    edited November 2023
    Same here! I hope this will be fixed soon.
  • Lietchi
    Lietchi Posts: 6,779 Member
    edited November 2023
    If you re-enter your meal names to arrive at the same number of meals as before, you should see the 'disappeared' food reappear.
  • AprilRommel
    AprilRommel Posts: 2 Member
    edited November 2023
    Mine has done the same thing too! Soooo frustrated right now! I also now only have Breakfast, Lunch, Dinner, and Snacks, when I used to have Breakfast, Snack AM, Lunch, Snack PM, Dinner, Extra. All those food entries have disappeared and my calorie counts on the web are also incorrect.
  • x7x7x7x
    x7x7x7x Posts: 26 Member
    Mine was reset too after 10 years of having the same custom meal names. I had to change them back. Hopefully they will stay the way I want them to.
  • JBnyc99
    JBnyc99 Posts: 100 Member
    edited November 2023
    x7x7x7x wrote: »
    Mine was reset too after 10 years of having the same custom meal names. I had to change them back. Hopefully they will stay the way I want them to.

    Did the missing food entries come back once you changed the names back? I had 6 custom names, as opposed to the standard 4. My diary is a mess now, most days have no food entries at all.
  • JBnyc99
    JBnyc99 Posts: 100 Member
    Lietchi wrote: »
    If you re-enter your meal names to arrive at the same number of meals as before, you should see the 'disappeared' food reappear.

    As I scroll back to past days, it looks like half of my food entries are gone. Do you know this works because you tried this yourself, or are you just guessing? Serious question. I would hate to change back to my 6 custom meals from their standard 4 to find out that the other half of the food entries then get deleted as well. Thanks.
  • AnnalisaGym
    AnnalisaGym Posts: 4 Member
    Mine changed as I was making an entry. I reset the meals as suggested and the previous entries reappeared, but vanished when I logged out and back in. Hopefully this is a glitch that will be rectified.
  • amhilbrands
    amhilbrands Posts: 3 Member
    Mine is also a mess. Even my recipes are all gone. I hope this gets resolved. I deleted the app and reinstalled it. Logged out several times, reentered my meal names still nothing
  • DOOMTOWNE
    DOOMTOWNE Posts: 6 Member
    edited November 2023
    Yep mine is broken too, even had a section for vitamins, all gone

    EDIT: Adding them back in the phone app made them come back and the information returned to its rightful place. You have to add them back EXACTLY in the Meal # they previously were.
  • Lietchi
    Lietchi Posts: 6,779 Member
    edited November 2023
    JBnyc99 wrote: »
    Lietchi wrote: »
    If you re-enter your meal names to arrive at the same number of meals as before, you should see the 'disappeared' food reappear.

    As I scroll back to past days, it looks like half of my food entries are gone. Do you know this works because you tried this yourself, or are you just guessing? Serious question. I would hate to change back to my 6 custom meals from their standard 4 to find out that the other half of the food entries then get deleted as well. Thanks.

    I did this myself. Standard is 4 meals (breakfast, lunch, dinner, snacks) I added back the custom/5th meal I created and my entries for that meal returned in my diary.

    Edit: it worked, then disappeared again and now works again a second time around.
  • JBnyc99
    JBnyc99 Posts: 100 Member
    DOOMTOWNE wrote: »
    Yep mine is broken too, even had a section for vitamins, all gone

    EDIT: Adding them back in the phone app made them come back and the information returned to its rightful place. You have to add them back EXACTLY in the Meal # they previously were.

    Wow, that's good to know, thanks! But I had 6 timing blocks for the day.

    I'm not sure how I had each written, as I did it over 10 years ago. It was either:
    6:00am-10:00am
    or
    6:00am - 10:00am

    When you say EXACTLY, I wonder if all would be lost if I guess wrong with or without those extra spaces.

    Hmmm.
  • Vygr
    Vygr Posts: 1 Member
    Did this and names are corrected. However all of the history of the diary entries for the 3 meals affected are gone.
  • Lietchi
    Lietchi Posts: 6,779 Member
    JBnyc99 wrote: »
    DOOMTOWNE wrote: »
    Yep mine is broken too, even had a section for vitamins, all gone

    EDIT: Adding them back in the phone app made them come back and the information returned to its rightful place. You have to add them back EXACTLY in the Meal # they previously were.

    Wow, that's good to know, thanks! But I had 6 timing blocks for the day.

    I'm not sure how I had each written, as I did it over 10 years ago. It was either:
    6:00am-10:00am
    or
    6:00am - 10:00am

    When you say EXACTLY, I wonder if all would be lost if I guess wrong with or without those extra spaces.

    Hmmm.

    Meal names don't matter, it's just the number of meals.
  • JBnyc99
    JBnyc99 Posts: 100 Member
    Lietchi wrote: »
    JBnyc99 wrote: »
    Lietchi wrote: »
    If you re-enter your meal names to arrive at the same number of meals as before, you should see the 'disappeared' food reappear.

    As I scroll back to past days, it looks like half of my food entries are gone. Do you know this works because you tried this yourself, or are you just guessing? Serious question. I would hate to change back to my 6 custom meals from their standard 4 to find out that the other half of the food entries then get deleted as well. Thanks.

    I did this myself. Standard is 4 meals (breakfast, lunch, dinner, snacks) I added back the custom/5th meal I created and my entries for that meal returned in my diary.

    Edit: it worked, then disappeared again and now works again a second time around.

    Oh wow. I may hold off from trying for right now to see if they fix this themselves. I would hate to lose 10 years of food logs.

    Thanks for the reply. Good Luck!
  • JBnyc99
    JBnyc99 Posts: 100 Member
    Lietchi wrote: »
    JBnyc99 wrote: »
    DOOMTOWNE wrote: »
    Yep mine is broken too, even had a section for vitamins, all gone

    EDIT: Adding them back in the phone app made them come back and the information returned to its rightful place. You have to add them back EXACTLY in the Meal # they previously were.

    Wow, that's good to know, thanks! But I had 6 timing blocks for the day.

    I'm not sure how I had each written, as I did it over 10 years ago. It was either:
    6:00am-10:00am
    or
    6:00am - 10:00am

    When you say EXACTLY, I wonder if all would be lost if I guess wrong with or without those extra spaces.

    Hmmm.

    Meal names don't matter, it's just the number of meals.

    I was thinking the same thing, well, at least hoping that was the case. I think I'll hold off for a minute to see if this gets fixed on the server side. Feel free to continue to post on your progress. Good luck!
  • Zegster
    Zegster Posts: 1 Member
    Not sure if it is a bug being fixed, but I created a category for late dinner and it is missing with all the food saved in this category. I've been using this category for years.
  • JBnyc99
    JBnyc99 Posts: 100 Member
    Vygr wrote: »
    Did this and names are corrected. However all of the history of the diary entries for the 3 meals affected are gone.

    Do you mean that all of your food entries from prior days/weeks were deleted after you corrected the names?
  • nossmf
    nossmf Posts: 11,335 Member
    edited November 2023
    Changed my diary settings back to the correct category names, and all the missing data reappeared in the correct slots. Took me less than a minute.
  • kshama2001
    kshama2001 Posts: 28,052 Member
    edited November 2023
    Yep, this happened to a bunch of other people. We are talking about it in the Food forum. Like he said above, just change it back and your data should be there - it was for me as well.
  • AprilRommel
    AprilRommel Posts: 2 Member
    edited November 2023
    I had sent an email earlier to tech support and this is what I received:
    Hi,

    Please accept our sincere apologies for any issues you are currently having with your custom meals. We are aware of the problem, and are currently working on a resolution.

    Please visit: https://support.myfitnesspal.com/hc/en-us/articles/21792562599181 for additional updates.

    We hope to have a fix in place as soon as possible. Again, our apologies for any inconvenience this may have caused. We appreciate your patience and understanding.

    ...at that address you will find this:
    Widespread Issues affecting MFP apps and website
    2 hours ago Updated
    Wednesday, November 29, 2023, 12:48pm PT

    Hello,

    Apologies for the issues you're seeing across MFP. Starting around 11:30am PT members started experiencing reporting issues in the following areas, but there are likely additional areas impacted due to the widespread nature of the areas impacted:

    Inability to login
    Logged foods disappearing from Diary
    Custom Meal Names resetting
    Streaks resetting
    Pages not loading in the app
    Data from 3rd Party partners delayed or not syncing (including Fitbit)
    Our team has been investigating and identified what is causing these problems and is working on getting a fix out as soon as possible. We will continue to update this article as more information becomes available. Please check back for further updates.
  • JBnyc99
    JBnyc99 Posts: 100 Member
    AprilRommel wrote: »
    I had sent an email earlier to tech support and this is what I received:
    Hi,

    Please accept our sincere apologies for any issues you are currently having with your custom meals. We are aware of the problem, and are currently working on a resolution.

    Please visit: https://support.myfitnesspal.com/hc/en-us/articles/21792562599181 for additional updates.

    We hope to have a fix in place as soon as possible. Again, our apologies for any inconvenience this may have caused. We appreciate your patience and understanding.

    ...at that address you will find this:
    Widespread Issues affecting MFP apps and website
    2 hours ago Updated
    Wednesday, November 29, 2023, 12:48pm PT

    Hello,

    Apologies for the issues you're seeing across MFP. Starting around 11:30am PT members started experiencing reporting issues in the following areas, but there are likely additional areas impacted due to the widespread nature of the areas impacted:

    Inability to login
    Logged foods disappearing from Diary
    Custom Meal Names resetting
    Streaks resetting
    Pages not loading in the app
    Data from 3rd Party partners delayed or not syncing (including Fitbit)
    Our team has been investigating and identified what is causing these problems and is working on getting a fix out as soon as possible. We will continue to update this article as more information becomes available. Please check back for further updates.

    Thanks for posting this!!
  • klkl10
    klkl10 Posts: 49 Member
    I was freaking out!
  • FenderGuy
    FenderGuy Posts: 32 Member
    I have the same problem. Hope it gets resolved soon.
  • John772016
    John772016 Posts: 133 Member
    edited November 2023
    I've changed names back at least three times over the last two hours, keeps being erased/reset. Also screwed up several recipes.
    I'm giving up and just doing a quick add until tomorrow
  • kshama2001
    kshama2001 Posts: 28,052 Member
    JBnyc99 wrote: »
    Lietchi wrote: »
    If you re-enter your meal names to arrive at the same number of meals as before, you should see the 'disappeared' food reappear.

    As I scroll back to past days, it looks like half of my food entries are gone. Do you know this works because you tried this yourself, or are you just guessing? Serious question. I would hate to change back to my 6 custom meals from their standard 4 to find out that the other half of the food entries then get deleted as well. Thanks.

    When I renamed my meals exactly the same as they were before, all the data came back.
  • JBnyc99
    JBnyc99 Posts: 100 Member
    kshama2001 wrote: »
    JBnyc99 wrote: »
    Lietchi wrote: »
    If you re-enter your meal names to arrive at the same number of meals as before, you should see the 'disappeared' food reappear.

    As I scroll back to past days, it looks like half of my food entries are gone. Do you know this works because you tried this yourself, or are you just guessing? Serious question. I would hate to change back to my 6 custom meals from their standard 4 to find out that the other half of the food entries then get deleted as well. Thanks.

    When I renamed my meals exactly the same as they were before, all the data came back.

    Awesome! Thanks for the info.
  • x7x7x7x
    x7x7x7x Posts: 26 Member
    edited November 2023
    So much thinking that I fixed the problem. The stupid default "breakfast" "lunch" "dinner" categories are back. I have had six custom meals (12:00 am - 4:00 am, 4:00 am - 8:00 am, etc.) for almost eleven years. I shouldn't have to change this twice in one day. Stop messing with my custom meals!
  • dengyq918
    dengyq918 Posts: 1 Member
    Mine was reset too. I changed them but after a few hours they were reset again!
    So frustrating!
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