Fitbit steps duplicating from yesterday

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Answers

  • mcsilva88
    mcsilva88 Posts: 1 Member
    Same thing is happening to me!! VERY FRUSTRATING!!! Any progress on fixing the bug?!?
  • MCinNewportBeach
    MCinNewportBeach Posts: 4 Member
    Same issues here. There were updated apps for both Fitbit and MFP this morning on Android. Not sure if its solved yet. Following.
  • cmdrfred
    cmdrfred Posts: 2 Member
    edited November 20
    Same issue here, looks like this happened around daylight savings time changing over.

    My guess is the code that fetches info from Fitbit is an hour behind so it's grabbing the data from yesterday, today and when it tries it again later in the day, since the total steps is less than what it saw last time it doesn't bother to update calories.

    This happened last year as well

    Should be an easy fix for your ops or dev team.

    Any ETA?
  • LaceyLiz12
    LaceyLiz12 Posts: 1 Member
    I have been noticing weird things with Fitbit for a while but the last 48 hours it is really messed up. Fitbit shows food/drink from MFP but no exercise calories in MFP. Steps in MFP are showing the Fitbit steps from the day prior but it has been “fixing” itself until today. It seems like MFP is syncing with Fitbit but Fitbit is not syncing or is not syncing correctly with MFP. IDK. Here’s hoping they fix it soon!
  • kfmangels
    kfmangels Posts: 1,261 Member
    And this morning it didn't work. Guess I'll be getting a lot more steps in today.
  • suuta
    suuta Posts: 24 Member
    Same here. Yesterdays steps seem to have updated this morning but today's is a duplicate value. Hoping it gets sorted soon.
  • weemsdm
    weemsdm Posts: 13 Member
    Found a temporary fix that worked for me.

    I turn off Bluetooth on my phone when I go to bed, preventing Fitbit from synching in the midnight hour. Turn it back on in the am, and it will synch normally.

    It also syncs normally for me if I exceed the previous day’s steps.
  • MCinNewportBeach
    MCinNewportBeach Posts: 4 Member
    FYI -- both Fitbit and MFP Android apps had updates yesterday. But the issues noted above still persist.
  • kfmangels
    kfmangels Posts: 1,261 Member
    edited November 22
    And now it didn't update after passing yesterday's step count. This is getting ridiculous!

    Edited: It did finally update, so it's correct again, but still, this is getting ridiculous!
  • BelBar152
    BelBar152 Posts: 2 Member
    weemsdm wrote: »

    I turn off Bluetooth on my phone when I go to bed, preventing Fitbit from synching in the midnight hour. Turn it back on in the am, and it will synch normally.

    It also syncs normally for me if I exceed the previous day’s steps.

    Thank you.
    While MFP and Fitbit are busy pointing fingers at each other, a member of the community
    provided a working temporary solution.
    Good job MFP and Fitbit!
  • TGG1804
    TGG1804 Posts: 11 Member
    I have a charge 6 and a pixel 8a, both apps up to date and I have yesterdays steps logged as today, this is useless for me, I need to be able to manage my food intake very precisely.
  • PaulReynolds4410
    PaulReynolds4410 Posts: 1 Member
    Just deleted MFP can't be doing with this.
  • Mouse_Potato
    Mouse_Potato Posts: 1,511 Member
    weemsdm wrote: »
    Found a temporary fix that worked for me.

    I turn off Bluetooth on my phone when I go to bed, preventing Fitbit from synching in the midnight hour. Turn it back on in the am, and it will synch normally.

    It also syncs normally for me if I exceed the previous day’s steps.

    Oh, thank you so much for this! I tried it last night and today my sync is working normally. I guess I'll have to add that to my bedtime routine until they get it fixed.
  • b30tid
    b30tid Posts: 1 Member
    It's still happening and definitely not a Fitbit sync issue as mine syncs fine but MyFitnessPal still shows the steps from the day before! Very frustrating!!
  • patriciafoley1
    patriciafoley1 Posts: 145 Member
    What is so annoying is that when you report this multiple times to MFP the reponse is always to demand you go through resets and trouble shooting when MFP MUST KNOW the problem is on their end. It's not on their list of known issues even after multiple customer complaints. Obviously MFP does not pay attention to their customer reports. Nor are they taking it seriously. I reported it again today (in three different ways) and I got the usual runaround.
    I'm giving them another week and if they don't fix it I'm asking for my $80 back. This is ridiculous.
    PLEASE REPORT THIS SO WE GET A FIX.
  • Lietchi
    Lietchi Posts: 6,831 Member
    patriciafoley1 wrote: »
    What is so annoying is that when you report this multiple times to MFP the reponse is always to demand you go through resets and trouble shooting when MFP MUST KNOW the problem is on their end. It's not on their list of known issues even after multiple customer complaints. Obviously MFP does not pay attention to their customer reports. Nor are they taking it seriously. I reported it again today (in three different ways) and I got the usual runaround.
    I'm giving them another week and if they don't fix it I'm asking for my $80 back. This is ridiculous.
    PLEASE REPORT THIS SO WE GET A FIX.

    It is though, even if perhaps not all customer service staff seem informed.

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  • patriciafoley1
    patriciafoley1 Posts: 145 Member
    According to Fitbit, they released a correction to their app and the problem is on MFP's end.
    According to mfp the problem is on fitbit's end.
    So it is a case of fingerpointing, and there's NO indication that MFP has investigated Fitbit's correction, if there was one.
    Or that they are actively pursuing a correction or a workaround FOR THEIR CUSTOMERS.
    I don't want a run around, which is what I have gotten from both companies.
  • cmdrfred
    cmdrfred Posts: 2 Member
    patriciafoley1 wrote: »
    According to Fitbit, they released a correction to their app and the problem is on MFP's end.
    According to mfp the problem is on fitbit's end.
    So it is a case of fingerpointing, and there's NO indication that MFP has investigated Fitbit's correction, if there was one.
    Or that they are actively pursuing a correction or a workaround FOR THEIR CUSTOMERS.
    I don't want a run around, which is what I have gotten from both companies.

    I don't think MFP has a technical team, at least one in the US, so all the managers have no idea how to fix it.
  • londoneye
    londoneye Posts: 200 Member
    edited 10:06AM
    weemsdm wrote: »
    Found a temporary fix that worked for me.

    I turn off Bluetooth on my phone when I go to bed, preventing Fitbit from synching in the midnight hour. Turn it back on in the am, and it will synch normally.

    It also syncs normally for me if I exceed the previous day’s steps.


    Hasn't worked for me, unfortunately 🥲
  • pmmartin52
    pmmartin52 Posts: 1 Member
    durden wrote: »
    Hi all, confirming the issue is on our radar and people are looking into it. Thanks for reporting and for your patience.

    Has this been resolved?! It's been a week now. Many of us are giving both of your companies a lot of money to receive quality service and this isn't it.

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