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Carbohydrate Values Are Displaying Incorrectly

SuperstarDJ
SuperstarDJ Posts: 444 Member
in MyFitnessPal Tech Support Questions
I’ve noticed over the last week or two, the carb values of my foods are being displayed incorrectly (always lower grams than it actually is). However, if I try to edit the food, it shows the correct values. When I go into my day view of my total nutrients, the carbohydrate total will be correct, even though the wrong carb values will be displayed in my diary. Is anyone else having this issue?

Answers

  • durden
    durden Posts: 3,723 MFP Staff
    edited November 2024
    Do you happen to have Net Carbs turned on? That would certainly explain it.

    To verify, In our Android and iOS Apps*:
    Open the Menu or More(...) menu
    Select Settings then Diary Settings
    Toggle Net Carbs Mode off, if it's currently on

    To reach our support team for assistance, please visit https://myfitnesspal.zendesk.com/hc/en-us or email directly to support@myfitnesspal.com
  • GayleJM
    GayleJM Posts: 3 Member
    Similar (but opposite) problem here. I have net carbs turned on. The individual food entries in my diary show the accurate net carbs amount. But when I look at my macros for the day, it shows total carbs. Impossible to tell if I'm hitting my macros
  • SuperstarDJ
    SuperstarDJ Posts: 444 Member
    durden wrote: »
    Do you happen to have Net Carbs turned on? That would certainly explain it.

    To verify, In our Android and iOS Apps*:
    Open the Menu or More(...) menu
    Select Settings then Diary Settings
    Toggle Net Carbs Mode off, if it's currently on

    I went into my Diary Settings but there’s no ‘Net Carbs Mode’ option for me. My app is up to date?

  • durden
    durden Posts: 3,723 MFP Staff
    This would mean you're outside of the US/Canada, so we don't offer Net Carbs to your region at this time. Please reach out to our support team directly for further individual help, we'd be happy to take a look.
  • SuperstarDJ
    SuperstarDJ Posts: 444 Member
    durden wrote: »
    This would mean you're outside of the US/Canada, so we don't offer Net Carbs to your region at this time. Please reach out to our support team directly for further individual help, we'd be happy to take a look.
    I’ve done that but the issue is still not fixed.
  • durden
    durden Posts: 3,723 MFP Staff
    SuperstarDJ wrote: »
    durden wrote: »
    This would mean you're outside of the US/Canada, so we don't offer Net Carbs to your region at this time. Please reach out to our support team directly for further individual help, we'd be happy to take a look.
    I’ve done that but the issue is still not fixed.

    Have you continued to reply to the person trying to assist you? If you don't let them know you're still having an issue, they can't help you.
  • claughto6423
    claughto6423 Posts: 1 Member
    I am having the same issue in Australia. The carbs for an item are lower than what is tracked in the macro section. Very confusing!
  • Dogsrule87
    Dogsrule87 Posts: 1 Member
    I'm having this issue too. Im in the UK, I created a receipe which has 4 servings and when I added it to my diary, it is higher than in the receipe. Im using this to track my carbs, this is very confusing

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