FITBIT Syncing issues with MyFitnessPal

Well, it connected for me for about an hour yesterday after going online on my laptop to disconnect/connect. Then it stopped again. Today not connecting either on phone app or laptop. It looks like the program is in an endless loop. I select Get for Fitbit, it goes to the Allow Screen and I Allow All, but then goes back to the screen that shows all the fitness apps with a message that I have to Allow All to connect, then I do the same thing again. MFP needs to do something on their end to fix this bug. It's not on the Fitbit end because Fitbit is currently connecting to another nutrition/weight management app (which is much less well-known than MFP) that I'm using through my health care provider.

I am having issues with syncing between fitbit and myfitness pal I have disconnected and tried to reconnect, bluetooth is on and it won't connect again.

I have had the same issue. After revoking Fitbit access, it took many attempts to reconnect. I had to do this daily since Sunday, I think. This morning it worked for the first 1700 steps, or so, but now it’s not working

You can't even go to the exercise tab and use copy yesterday to get yesterdays fitbit exercise calories added. It doesn't add anything.

This is REALLY FRUSTRATING

When is this problem going to be fixed?

There was a Fitbit glitch last year, and it didn't work for three months.

Now Fitbit, MyFitnessPal Google Fit, and Google Health Connect won't sync.

This an in-house problem from a major player, and I'm paying for two services.

Is it going to be another three months glitch?

I'm really fed up about it.

I've had no response from MFP to my last comment.

I pay Google a subscription for MFP, and for Fitbit.

I can't contact MFP online.

They haven't solved the problem in nearly a week.

They haven't given a timescale for fixing it.

This isn't good enough.

It's the second time I've been let down like this

I deeply regret subscribing to these services, and I doubt I will again.

I agree. This is a constant problem. It's happened several times since last fall. Once it took three weeks before it started working again. It happens during the daylight savings time switchovers. It happens randomly. MFP has told me it is a FITBIT issue. Fitbit says it is an MFP issue. I don't care whose issue it is.

MFP needs to be able to force a sync with FITBIT. And if they can't do that, then please give us a formula to add the fitbit exercise calories. NOT create an exercise that specifies minutes and reps, because we don't have that. We just want a calculation that we give calories burned - calories eaten and how many exercise calories to add. It shouldn't be that hard.

Third comment in this thread.

Updated Fitbit app this morning, updated MFP app three days ago.

Tried my daily attempt to get syncing up and going and low and behold it worked. (Using the desktop website MFP to "get" everything.

Note: steps only show today - previous 10 year history is —— GONE.

Weight was updated manually so nothing lost there, but the steps are gone - off to the great bit bucket in the sky.

Note 2: MFP has stated in the past that it only accepts update from the current sync - history is not updated. It has been like that for years so complaining will just put you on the MFP ignore list. Trust me, been there done that, I am a founding member of the MFP ignore list.

Dear MyFitnessPal employee,

I pay for a service from your company, and for another from your sister company, Fitbit.

Neither companies have a customer service department.

Both companies apps have a major glitch

I have left two comments here to protest at this, and ask when the problem will get fixed, but no one has responded.

In case you didn't realise, people subscribe to your service because they are obsessive about logging their nutrition and activity.

So you shouldn't be surprised that we're distressed and depressed that you cannot deliver the service we pay for.

Please will you bear this in mind, and treat me with the respect I deserve as a customer?

When are you going to fix this?

You're Google, FFS, not some pipsqueak little company.

First, stop thinking about, and working with "Fit", it is depreciated and ending in June. That's good, because the process of doing a sync between different companies, different apps, different devices is complex.

MFP and Google began working on more fundamental and robust way of keeping data sync'd. Teach yourself about:

MFP→Health Connect and

FIT→Health Connect

Your frustration level will go down.

"With Health Connect APIs, our engineers were able to easily adapt their existing architecture in order to read and write user health data such as nutrition, hydration, exercise, and steps. With this integration, we're now able to consume data from any 3rd party application that also writes to Health Connect, expanding our users' choices while allowing them more flexibility to grant granular permissions about which data they want to share"

– Jason Peterson, Chief Technology Officer of MyFitnessPal

Not Fitbit.....Fit.

Read the thread as many other users are writing about that.

Maybe YOUR company shouldn't be advertising and claiming that they sync with Fitbit, if that is what you mean by FIT. Sheesh. How smart is it to blame the customer for the company's failure?

Why should we need extra apps to connect FITBIT to MFP when MFP claims it supports FITBIT? Fix the problem — we paid for this service, (at least I did) BECAUSE it supposedly has this feature.

what these guys are talking about? stop thinking and then take a rest? is this the proffisonal way to communicate with customers?! if this sync is no longer supported then say so and if you guys working on fixing it, then also say so, that's all what everyone is trying to get answer for!