Why do girls have to be such bleep bleeps??

apriltrainer

Definately do what someone suggested and complain to corporate, at the same time go to a place like Yelp and write about your experience. I do that with GREAT experiences and awful and yes..I have actually got quicker feedback when I post it on yelp from the higherups. I actually had REALLY bad service two places, the next thing I know I am getting personal emails from the CEO's. your letter to corporate or a call might only be between you and the company.

A place like Yelp is public. No hiding what happened.

crimsoncat

You should feel great about yourself, you aren't a miserable fun-sucking troll like she is.

That is the best phrase ever to describe the behavior as described in the post.

In addition to complaining to the company, I would also leave a scathing review for that express store online. I would not use yelp because they are being sued about review honesty right now: http://techcrunch.com/2011/10/26/class-action-lawsuits-over-yelps-review-system-dismissed/

Stick with google or the like. You want something that comes up when people search for that store's address.

Add something to the effect of "feeling bad about your own problems is no excuse to take it out on customers."

Regardless of intent, I would argue that she went about the sizing problem in a manner that could improve.

reneelee

every time someone deliberately tries to put me down, i smile.
their life must be horrible, if they have to bring other people down just to feel okay.
so smile, because youre better- you've made it further- you're more genuine of a person.
be the change you want to see in the world

WOW! Really insightful . I needed to cut a friend out of my life, because everytime I got a complement she said something negative. Most comments were directed at my belly fat. I'm in the best shape I have ever been in my adult life. After reading what you just said, that is exactly what I do, no whitty come backs, which is hard for me, bescause I'm whitty and sarcastic. She is misserable in her marriage and has thhe teenager from hell! She see's that I have a better than terrific husban and a great relation ship with my adult daughter. Still glad I let her go, she was becoming a cancer in my life!

corrinnebrown

Some girls are just that way., hence why the movie "Mean Girls" was made. Definitely call the manager though

rhonniema

Leave your problems at the time clock, hell leave it at the front door.
I worked retail for many years and I always had a smile on my face even though I hated it.

newmommyo2

That was ALL her. She was bigger than you and jealous. She is probably miserable in her own life and thinks she will find satisfaction in making others miserable... I feel bad for her that she has to be that way. Don't let people like that impact any part of you or your day.

Drussander

Maybe I’m missing something but it sounded like she was just trying to suggest that their store’s clothing doesn’t run true to size and you might want to consider another size. Nothing to do with you but everything to do with how their sizes run. I don’t think she was trying to be rude.

I have to agree that this was a possibility, but since you tried them on an they were way too big, it sounds like she didn't know what the hell she was doing. It seems really odd that she would give you a "nasty" look up and down and then insult you with clothes that were "falling off" of you. Managers are vested in selling things, and in today's economy, most stores just want to move product regardless of whether it fits you or not.

Is there anything about you that might impact sizing, such as bust size (sometimes requires larger sized and then needs to be fitted) that might have caused her to suggest the larger sizes? For instance according to Express's sizing guide, if you have a 38.5 inch or higher bust size, you would need to go "large".

If not, then by all means, write corporate and let them know you had a bad shopping experience.

MrsBlobs

I would say corporate would be VERY interested in this. All they want to do is make money. I wonder how many sales this woman has lost? In fact, when I'm shopping my bottom line is money too - if they want it, they should treat me with respect.
Complain.

Sizes can vary wildly admittedly but the OP states that the sizes this woman picked out were markedly too large, that being the case - not only was she rude, she is useless at her job. Most fashion sales staff can guess what size you are pretty accurately if they are good at what they do.

veganbaum

I wonder if you've blown the account out of proportion because you've been letting it eat at you. I find it really hard to believe that she *kept* bringing you large sizes after seeing how they fit you. I wonder if she did it with a couple items and then you went to another worker and in your head the situation has become much worse than it actually was with her continuously bringing you large-sized clothing.

These kinds of things should be dealt with directly. You could have said something to her initially and if she continued to be that way I would have tried on something that actually fits, shown her it fit, and told her she just lost a sale for being so rude, then walked out of there. THAT would have made an impression - on her, the other workers, and other shoppers there.

And, while complaining to corporate might get you a gift certificate and people prostrating at your feet, and while it *might* even get her fired (perhaps unfairly if your emotions have blown this out of proportion), it could also be that corporate placates you only because you've been a loudmouth and really it's just another story they talk about together and roll their eyes over because they know that some stories just aren't true.

And why in the world would you let something like that bring your confidence down and bother you sooo much? I can understand being annoyed or upset initially - but really, let it go. Being upset about the service is one thing, letting it get to you emotionally about *yourself* is another.

mystikalbeanz

Thanks to everyone for their thoughts etc. However when i originally wrote this post i was venting and aggravated over crappy customer service and didnt realize it would still be going on and on and on.. Bottom line is its done and over with and the next time i shop in express i will be sure to avoid the girl i had in there the other day.. Customer service isnt what it used to be. Thats it end of story..

MariaMariaM

You are done with your rant but that is the main reason I always say "I am just looking" I don't want anyone to give me a bad attitude/customer service when I am trying to find something I like. Unless it is a store I frequent enough. There are a couple of stores I go to where the sales people know me very well.

DrPepperLeigh74

She has problems with herself and making other people feel bad is probably making her feel good. I would not go back there if she was there especially if she is a manager. People are so cruel

ubuntufav

Not defending her but I think people are so glued to their phones, facebook, texting, and twitter that they forget how to talk to people these days. People have written books on this. Also the problem could be that most people let them get away with it and never fight back. You def need to call the GM or the owner and tell them the situation. Don't ever let anyone disrespect you and get away with it.

carla412

I always get this from my family. the other day my dad gave me some of his clothes, i asked "wont they be too big?" he said "no they'll fit you". hes actually overweight and i just always get really offended when people like him and my other family always put me down for my weight and my mother even forces to buy larger sized clothes because i look disgusting in small clothes and they think i'll only get fatter.

Juliejustsaying

I've had it happen to me. Someone who knew me when I was bigger, I pointed to a dress behind the counter I liked at a consignment shop and said I like that one. She said, but that is a size 4. I said, great! cause that is the size I wear. Her comment was "oh."

Frankly, I would have told the clerk to go *kitten* herself and go get the items I asked for in the size I asked for or to please get another clerk and excuse herself... but that is me.....

palmerig88

Maybe she couldn't tell your size based on what you were currently wearing. I had a lady helping me with the jeans that are your waist size numbers because I don't always know what I wear in those and she got me ones that were way too big at first and suggested a medium top even though I needed a small. No biggie. She was probably trying to help, it can be frustrating to try clothes that are too small, even worse than ones that are too big. It doesn't even sound like she was so bad to me...

babydoll315

I always have sales people tell me my size usually. They do tend to be right most of the time. I don't think what she did was really mean, she was just trying to save you the trouble of trying on the whole store. Express has some things that are supposed to fit kind of big or loose. Like those flow-y type of tops and dresses. Its possible what you thought was a perfect fit was meant to fit kind of loose?

I have the opposite problem there. They always guess me at the small sizes but I like my dress pants to fit on the loose side so I go up a size.

mystikalbeanz

You are done with your rant but that is the main reason I always say "I am just looking" I don't want anyone to give me a bad attitude/customer service when I am trying to find something I like. Unless it is a store I frequent enough. There are a couple of stores I go to where the sales people know me very well.

Im the same way i just shop around myself and then if i need something ill ask! This was the first time i actually let someone in there help me because i couldnt find what i was looking for and thought it would make it easier for me but obviously it didnt go so well. So i learned my lesson! Although everytime i go in that store there are always different people working and i rarely see the same associate twice so that might tell you something right there.

veganbaum

Not defending her but I think people are so glued to their phones, facebook, texting, and twitter that they forget how to talk to people these days. People have written books on this. Also the problem could be that most people let them get away with it and never fight back. You def need to call the GM or the owner and tell them the situation. Don't ever let anyone disrespect you and get away with it.

I agree that a lot of people continue to be jerks because people let them get away with it. However I think there is just as big a problem with people not standing up for themselves to the *actual* people who need it, face to face - going running to mommy and daddy shouldn't be the first solution in most cases. Avoiding direct confrontation doesn't teach a person how to deal with it in a grown up way.

babydoll315

I agree with this somewhat. My experience at express is that most things seem to run small for me due to my chest. What I don't agree with is how it was delivered. She could have found a softer way of delivering the message.

Don't let her get you down. Keep on keeping on and your self confidence will trump any bleep bleep thing some sales person says!

victoria4321

Call the manager and let them know what happend.

This and she clearly was being a bleep! Don't give her another thought!

Just saw your post about her being manager go up the food chain to corporate ! And Facebook and twitter like others suggested!

Why would you all want to try so hard to make someone lose their job?

She was not doing her job...THAT'S why. No manager should EVER treat a customer like that. If the customer wanted S-M, then get them for her and let HER decide if they fit or not.

Oh you mean after the customer stretches out the fabric and ruins the clothes? Makes perfect sense.

It always makes more sense to try a size bigger, when in doubt, then go down if necessary.

mystikalbeanz

Not defending her but I think people are so glued to their phones, facebook, texting, and twitter that they forget how to talk to people these days. People have written books on this. Also the problem could be that most people let them get away with it and never fight back. You def need to call the GM or the owner and tell them the situation. Don't ever let anyone disrespect you and get away with it.

I agree that a lot of people continue to be jerks because people let them get away with it. However I think there is just as big a problem with people not standing up for themselves to the *actual* people who need it, face to face - going running to mommy and daddy shouldn't be the first solution in most cases. Avoiding direct confrontation doesn't teach a person how to deal with it in a grown up way.

Most people today have no manners and are rude regardless of whether you say anything to them or not, you can tell them from a mile away. So why go out of my way when i was already aggravated to say things to her that would of been worse then her behavior to begin with. When i get mad i tend to lose my filter and say whatever comes too. So instead of stooping to her level of ignorance i went on with what i was there to do and left.

victoria4321

Not defending her but I think people are so glued to their phones, facebook, texting, and twitter that they forget how to talk to people these days. People have written books on this. Also the problem could be that most people let them get away with it and never fight back. You def need to call the GM or the owner and tell them the situation. Don't ever let anyone disrespect you and get away with it.

I agree that a lot of people continue to be jerks because people let them get away with it. However I think there is just as big a problem with people not standing up for themselves to the *actual* people who need it, face to face - going running to mommy and daddy shouldn't be the first solution in most cases. Avoiding direct confrontation doesn't teach a person how to deal with it in a grown up way.

Most people today have no manners and are rude regardless of whether you say anything to them or not, you can tell them from a mile away. So why go out of my way when i was already aggravated to say things to her that would of been worse then her behavior to begin with. When i get mad i tend to lose my filter and say whatever comes too. So instead of stooping to her level of ignorance i went on with what i was there to do and left.

So if you could only think to say rude things or say nothing at all, I guess that makes you a person with no manners as well.

abberbabber

Maybe she couldn't tell your size based on what you were currently wearing. I had a lady helping me with the jeans that are your waist size numbers because I don't always know what I wear in those and she got me ones that were way too big at first and suggested a medium top even though I needed a small. No biggie. She was probably trying to help, it can be frustrating to try clothes that are too small, even worse than ones that are too big. It doesn't even sound like she was so bad to me...

One time I think wouldn't be a big deal. From what the OP said, it was the fact that this woman was *insisting* that she try the larger sizes, even after she tried them and they didn't fit. I can see how that would be frustrating.

ubuntufav

Not defending her but I think people are so glued to their phones, facebook, texting, and twitter that they forget how to talk to people these days. People have written books on this. Also the problem could be that most people let them get away with it and never fight back. You def need to call the GM or the owner and tell them the situation. Don't ever let anyone disrespect you and get away with it.

I agree that a lot of people continue to be jerks because people let them get away with it. However I think there is just as big a problem with people not standing up for themselves to the *actual* people who need it, face to face - going running to mommy and daddy shouldn't be the first solution in most cases. Avoiding direct confrontation doesn't teach a person how to deal with it in a grown up way.

Most people today have no manners and are rude regardless of whether you say anything to them or not, you can tell them from a mile away. So why go out of my way when i was already aggravated to say things to her that would of been worse then her behavior to begin with. When i get mad i tend to lose my filter and say whatever comes too. So instead of stooping to her level of ignorance i went on with what i was there to do and left.

You are so right, it does seem most people dont. I have many friends who work in the public as in sales or jobs like serving. So many wont even put their phones down to look at you, they just bark orders and never acknowledge the worker and then there are those who either hate their jobs or have had a bad day and are just rude to everyone. It seems people are so consumed with their virtual life that they forget to be nice to real people in the real world. You seem amazing and there is no reason for anyone to ever be rude to you. Please discuss the issue with the owner, this girl needs to pay for her rudeness and disrespect. People are not allowed to say whatever they want, yes i know the free speech thing but still, never a reason to make others feel bad or disrespect them.

mystikalbeanz

Not defending her but I think people are so glued to their phones, facebook, texting, and twitter that they forget how to talk to people these days. People have written books on this. Also the problem could be that most people let them get away with it and never fight back. You def need to call the GM or the owner and tell them the situation. Don't ever let anyone disrespect you and get away with it.

I agree that a lot of people continue to be jerks because people let them get away with it. However I think there is just as big a problem with people not standing up for themselves to the *actual* people who need it, face to face - going running to mommy and daddy shouldn't be the first solution in most cases. Avoiding direct confrontation doesn't teach a person how to deal with it in a grown up way.

Most people today have no manners and are rude regardless of whether you say anything to them or not, you can tell them from a mile away. So why go out of my way when i was already aggravated to say things to her that would of been worse then her behavior to begin with. When i get mad i tend to lose my filter and say whatever comes too. So instead of stooping to her level of ignorance i went on with what i was there to do and left.

So if you could only think to say rude things or say nothing at all, I guess that makes you a person with no manners as well.

Umm no.. Thinking and doing are 2 different things so your comment makes no sense at all. If i was a rude person i would of said all the rude things i was thinking however since i have manners i kept my thoughts to myself because being rude never gets you anywhere. Before you comment really think about what your saying because for some reason you feel the need to keep commenting on this post and most of your comments dont make sense and i mean that in the nicest possible way.

veganbaum

Not defending her but I think people are so glued to their phones, facebook, texting, and twitter that they forget how to talk to people these days. People have written books on this. Also the problem could be that most people let them get away with it and never fight back. You def need to call the GM or the owner and tell them the situation. Don't ever let anyone disrespect you and get away with it.

I agree that a lot of people continue to be jerks because people let them get away with it. However I think there is just as big a problem with people not standing up for themselves to the *actual* people who need it, face to face - going running to mommy and daddy shouldn't be the first solution in most cases. Avoiding direct confrontation doesn't teach a person how to deal with it in a grown up way.

Most people today have no manners and are rude regardless of whether you say anything to them or not, you can tell them from a mile away. So why go out of my way when i was already aggravated to say things to her that would of been worse then her behavior to begin with. When i get mad i tend to lose my filter and say whatever comes too. So instead of stooping to her level of ignorance i went on with what i was there to do and left.

Both cases demonstrate issues with being able to communicate in an appropriate manner.

victoria4321

So if you could only think to say rude things or say nothing at all, I guess that makes you a person with no manners as well.

Umm no.. Thinking and doing are 2 different things so your comment makes no sense at all. If i was a rude person i would of said all the rude things i was thinking however since i have manners i kept my thoughts to myself because being rude never gets you anywhere. Before you comment really think about what your saying because for some reason you feel the need to keep commenting on this post and most of your comments dont make sense and i mean that in the nicest possible way.

Well of course but you came here to talk behind her back and complain about something that you very likely blown out of proportion. Just because you're nasty behind someones back or only in your head doesnt make it better. You still have all the negative thoughts, only difference being that you're dishonest about them in person.

palmerig88

Maybe she couldn't tell your size based on what you were currently wearing. I had a lady helping me with the jeans that are your waist size numbers because I don't always know what I wear in those and she got me ones that were way too big at first and suggested a medium top even though I needed a small. No biggie. She was probably trying to help, it can be frustrating to try clothes that are too small, even worse than ones that are too big. It doesn't even sound like she was so bad to me...

One time I think wouldn't be a big deal. From what the OP said, it was the fact that this woman was *insisting* that she try the larger sizes, even after she tried them and they didn't fit. I can see how that would be frustrating.

When did she say she tried the suggested sizes and they didn't fit? I read that she found a new salesperson without trying on the sizes the original clerk suggested.

mystikalbeanz

Not defending her but I think people are so glued to their phones, facebook, texting, and twitter that they forget how to talk to people these days. People have written books on this. Also the problem could be that most people let them get away with it and never fight back. You def need to call the GM or the owner and tell them the situation. Don't ever let anyone disrespect you and get away with it.

I agree that a lot of people continue to be jerks because people let them get away with it. However I think there is just as big a problem with people not standing up for themselves to the *actual* people who need it, face to face - going running to mommy and daddy shouldn't be the first solution in most cases. Avoiding direct confrontation doesn't teach a person how to deal with it in a grown up way.

Most people today have no manners and are rude regardless of whether you say anything to them or not, you can tell them from a mile away. So why go out of my way when i was already aggravated to say things to her that would of been worse then her behavior to begin with. When i get mad i tend to lose my filter and say whatever comes too. So instead of stooping to her level of ignorance i went on with what i was there to do and left.

You are so right, it does seem most people dont. I have many friends who work in the public as in sales or jobs like serving. So many wont even put their phones down to look at you, they just bark orders and never acknowledge the worker and then there are those who either hate their jobs or have had a bad day and are just rude to everyone. It seems people are so consumed with their virtual life that they forget to be nice to real people in the real world. You seem amazing and there is no reason for anyone to ever be rude to you. Please discuss the issue with the owner, this girl needs to pay for her rudeness and disrespect. People are not allowed to say whatever they want, yes i know the free speech thing but still, never a reason to make others feel bad or disrespect them.

I agree! I work in the medical field and i think this is why this bothered me so much, because i CAN NOT be rude to people and i must ALWAYS listen to what they have to say. So it doesnt matter how bad of a day your having or how much of a pain a patient is you do your job and you do it with a smile. I also live in Northern PA and people up here are always in a hurry and always miserable so you get used to it! Thats why i miss living in the south! People are genuinely nice and want to help people!