Some people...

pawnstarNate

a number of reasons come to mind...foremost, some people just go through life bitter and angry at everything....some people are just having an off day (to put it nicely) I own a pawn shop and I get all types in here. It will vary from day to day but, I love the business so, I handle it accordingly...if someone comes in and is rude, cursing, or just don't get it....I will tell them to hit the door. If they say "you will not get my business anymore" I will kindly tell them "it's all good without your $20 ring" (or whatever they are bringing in.)

delilah47

I understand. I worked dealing directly with the public for the first 20 years of my working career and it's hard to believe what people are capable of when it comes to rudeness. And.. with the passing time, people get worse and worse. When I first started out, it wasn't as bad as the last few years of my "direct" job.

fbmandy55

I get a little leeway in my job. The Realtors who belong to our board are NOT my boss, they don't get to tell me what to do and if they are being an *kitten*, I CAN talk back to an extent.

The other day I was at Kroger getting gas and some guy at the pump freaked out because it went over what he pre-paid. The guy working the booth asked him if he put a card in and he said , "Yes, after I paid you with $40, I put my credit card in the pump. THAT"S HOW I GET MY GODDAMN points!"

Little did he know that he just authorized his card to the charge, and his points don't go on his credit card, they go on his kroger card.... He continued to scream and cuss out the attendant while a crowd looked on. I just laughed out loud at how stupid he looked and apologized for the guy when it was my turn to pay.

They guy was being an *kitten* when HE was the one who screwed up!

penrbrown

Ugh!

At my job we have to answer phones and ask the name of EVERYONE who calls.

One afternoon this guy refused to give his name. "WHY ARE YOU ASKING THAT? That's none of your business!"

So the lady on phones that day told him he could either give her his name or she could hang up. Those were his options.

delilah47

Why do you need a name to give change for legal tender?

There are several reasons. The bill could be counterfeit or the person could be a "quick-change" artist. Also, the bank is a commercial business and people aren't "entitled" to get change there.

teejay2039

Okay so simply don't give me your name. You can have your $100 back and take it somewhere else. And I'm not sure what you read I wrote but I explained to her why I needed her name. I didn't just say "it's our policy". I wasn't rude to her. I'm not going to risk my job because someone else doesn't like how it has to be done. It's people like YOU who probably make people like me have a hard time at work...

^^^ what she said. I tell people all the time, "It's our policy." And no, I *don't* know why it's a policy, and frankly I don't freakin' care enough to find out. The fact that it's our policy is good enough for me. I don't own the company and never will, so I have no need or desire to know all the why and what for's.

lilmzritz

Giving you kudos for still being a professional and keeping your calm. Just keep doing what you're doing and don't let these types of people get in your head. You are just doing their job and if people can't deal with being asked their name, then I suggest that they go back to their cave and leave society for good LOL!

RainHoward

people are douche bags because society not only allows it, it's encouraged. personal responsibility is a thing of the past. instant gratification has become the norm.

pawnstarNate

I blame it on Farmville....Think about it. Don't you hate getting those annoying requests? Just gets you in a pissy mood then you go to the bank to get change and BAM! They wanna know your name....why? so they can send you a farmville request???? WTF???

(lol...jk but, makes ya think)

pastryari

People get pissy when I ask what the call is regarding before transferring it to my boss. I'm his secretary, obviously my job is to SCREEN his calls. You either comply and tell me, which may or may not get you through to him or you don't tell me and I guarantee you he won't take the call or call back.

Usually the people calling who don't want to say what it's about are trying to sell something. That and when they use the abbreviation of his name trying to act like they really know him, when he actually goes by his middle name. LOL

My boss also never calls people back. He's extremely busy and is always on the phone. People call multiple times pissed off that they haven't gotten a call back. I just say "Oh, I'm sorry he hasn't had a chance to return your call yet. I'll remind him and let him know you called again." What I really want to say is "Stop effing yelling at me. He knows you called and either doesn't want to talk to you or hasn't had time. I can't physically put the phone to his ear and make call you!!!!!"

RealWomenLovePitbulls

i think some people just WANT to be unhappy

penrbrown

i think some people just WANT to be unhappy

This isn't far from the truth. There is some psychobabble behind it but basically when it becomes the norm it also becomes what we NEED to feel safe.

For example, my mother strives on high stress. When there isn't some stressor in her life to deal with she kind of goes into a 'withdrawl' of sorts and she'll create a drama JUST to have that stress. It's like a drug.

MissKalhan

Some people are just Bat$*kitten* crazy, thats all there is to it. I worked as a waitress for 2 years and I'm currently working in a city councillor's office as the community outreach person. Some of the stories I could tell would scare you.
I

MemphisKitten

I think people like that are so miserable that they feed on spreading their unpleasantness to others. Anger is basically inverted depression, and tends to rule the lives of people who allow it. My parents are two of the most miserable people I know, and my mother treats anyone she comes into contact with exactly like that lady treated you. I cringe when I have to go anywhere with her and I generally avoid going to my parent's house. I think EVERYONE deserves to be treated with respect and kindness, even if it is the person who is giving you fast food or cleaning your motel room. So many people will be disrespectful to others when they think that person is "beneath" them. Let's all make a pact to spread happiness and cheer today!! :flowerforyou:

MonicaLee92

I blame it on Farmville....Think about it. Don't you hate getting those annoying requests? Just gets you in a pissy mood then you go to the bank to get change and BAM! They wanna know your name....why? so they can send you a farmville request???? WTF???

(lol...jk but, makes ya think)

Hahaha! I needed a good laugh! Maybe Farmville is the reason why. I got a request the other day for Farmville 2...

sunshine_gem

This is why I cannot do customer service jobs anymore.

^^^ This. 7 years was enough. People think that just because you're in customer service that you're beneath them. I always make a point of being polite and saying please and thank you. It only takes a few seconds and costs you nothing. If I do have to complain (and if I get bad service then I will), I try not to be rude or lose my temper as there's no need. Some people are just gonna be rude no matter what. Unfortunately.

TexasTroy

Ive worked in retail or some sort of customer service all my life and Im now a store manager and for those that dont know CUSTOMERS ARE NOT ALWAYS RIGHT but unfortunately you just have to sit there and take it. I find mostly there are two types of customers...those that have worked customer service and understand the pressures that employees working those jobs face and those that have never worked customer service and think they get to order you around because " you work a pathetic customer service job ", as if that is the only job you can get. For you that are the later group, just remember that most customer service jobs pay little more than minimum wage which is lil more than 7.50 an hour in most states so they more than likely make about 30thousand dollars less than your BMW driving smartass does. Dont forget, that your not the only customer they see in a day and that the past 30 customers that employee may have seen, all b!tched at them for one reason or another. Just relax and treat others as you would like to be treated:) YOU , are not the only person living in your world so just chill...its common manners to be respectful- well, it may not be in your world, but it is no more than southern hospitality in my world. Sorry....I will get off my soap box now, time for me to go piss some customers off, lmao.

Colonel_Brandon

This is going to sound old fashioned, but...

Refinement is now something that is in the minority.

With the propensity of the "me first" attitude comes a reduction in the amount of manners, self awareness, and sympathy/empathy & caring about the feelings of others.

I can't tell you how many women look at me in shock when I insist on opening the door for them.

Amazing. I am truly embarrassed for what my gender has become.

corn63

This is going to sound old fashioned, but...

Refinement is now something that is in the minority.

With the propensity of the "me first" attitude comes a reduction in the amount of manners, self awareness, and sympathy/empathy & caring about the feelings of others.

I can't tell you how many women look at me in shock when I insist on opening the door for them.

Amazing. I am truly embarrassed for what my gender has become.

I blame this decline on women. Damn feminists.

LesleeBeAlive

I have to vent on this because it really bothers me. WHY do people have to be so rude for no reason. I work at a bank and a person just came through the drive through and sent in a 100 dollar bill. I asked did you just want change for this ma'am? And she replied yes. So then I had to ask her for her name or account number. She didn't reply, so I asked her again. And she yelled at me why do you need my name? I said its manditory that we put it in the system so in case there are any problems and you were to come back we can go back in the system and see exactly what happened. She then yelled at me this is so stupid, just give me the $100 back if you can't do my transaction. I said ma'am I would be more than happy to do this for you I just have to put in your name. She then screamed her name at me and yelled God this is so stupid! I left the speaker on to hear what she was saying still and she just sat out there venting how stupid she thought this was to have to go through. I then sent her back her change and told her thank you have a great day. She gave me the look, shook her head, and drove off with her change.

Really? I still don't get the issue here... Why couldn't you simply tell me your name and go on with your life. It's these kind of people who you always get that make you HATE working in customer service. That and the customers who you get all day that look at you like your a complete moron for saying good morning to them, or have a good day or night. I could just strangle people sometimes...:grumble: :explode: :mad: :grumble: :explode: :mad:

Little late on this one, but girl I feel you there. I work at a bank an I hate people like that. AND lazy ones. "I can't spell good, can you fill out my withdrawal slip for me?" You mean to tell me you cant spell twenty? Or One Hundred?! GAH!

TexasTroy

This is going to sound old fashioned, but...

Refinement is now something that is in the minority.

With the propensity of the "me first" attitude comes a reduction in the amount of manners, self awareness, and sympathy/empathy & caring about the feelings of others.

I can't tell you how many women look at me in shock when I insist on opening the door for them.

Amazing. I am truly embarrassed for what my gender has become.

very true.

HypersonicFitNess

UGH! So sorry! I sort of work in customer service and I try to be the best at it. Sometimes you have to take a firm hand with the customers though. I am a system analyst so my "customers" are the system business owners and downstream users. But...it doesn't really matter WHO your customer is...they're still technically "customers" and they can get irate if the data isn't what they expected or the file isn't how they expected to get it....

My deepest sympathies; people can be rude (and that does include those providing the customer service) -- nothing like taking items up to the clerk to check out, you great them and smile and they ignore you, scan your items and tell you how much you owe without looking at you. "Thank you and you have a great day too!" Maybe they had one of those irate customers before us??? I usually cut people slack because I don't know what they had to deal with prior to meeting me, but...my husband can't stand rude people and he's not as lenient with their rudeness.

jcstanton

Why do you need a name to give change for legal tender?

In case it's a fake 100

You don't have the little pen to write on it and check? Seriously you are a bank. If you can't tell that, we're in trouble.

Seriously, she's not the bank president. She has to do what her superiors tell her to do. If that's bank procedure, she has no say in the matter. Whether it makes sense to the customer or not, NOBODY should treat a customer service worker like that simply because she is doing her job the way her superiors have told her to.

HypersonicFitNess

I have to vent on this because it really bothers me. WHY do people have to be so rude for no reason. I work at a bank and a person just came through the drive through and sent in a 100 dollar bill. I asked did you just want change for this ma'am? And she replied yes. So then I had to ask her for her name or account number. She didn't reply, so I asked her again. And she yelled at me why do you need my name? I said its manditory that we put it in the system so in case there are any problems and you were to come back we can go back in the system and see exactly what happened. She then yelled at me this is so stupid, just give me the $100 back if you can't do my transaction. I said ma'am I would be more than happy to do this for you I just have to put in your name. She then screamed her name at me and yelled God this is so stupid! I left the speaker on to hear what she was saying still and she just sat out there venting how stupid she thought this was to have to go through. I then sent her back her change and told her thank you have a great day. She gave me the look, shook her head, and drove off with her change.

Really? I still don't get the issue here... Why couldn't you simply tell me your name and go on with your life. It's these kind of people who you always get that make you HATE working in customer service. That and the customers who you get all day that look at you like your a complete moron for saying good morning to them, or have a good day or night. I could just strangle people sometimes...:grumble: :explode: :mad: :grumble: :explode: :mad:

Little late on this one, but girl I feel you there. I work at a bank an I hate people like that. AND lazy ones. "I can't spell good, can you fill out my withdrawal slip for me?" You mean to tell me you cant spell twenty? Or One Hundred?! GAH!

I'm afraid I'd have to misspell one hundred to one dollar or twenty to two dollars..oops guess I can't spell either.

cheerforsteelers

People can be really ridiculous. My mom works at a bank with higher end clients and they yell at her because their account went into the negative due to their spending spree. I mean..really? That's your fault. I've worked in customer service in the past and I have had to bite my tongue over how crazy people can get. I've been at the store before where the person in front of me was going off on the other person who was helping them. I said something. I was like..are you serious? This person is helping you and you're being a psycho. I don't always bust in with my two cents, but I hate to see people treated like crap by the person who they are trying to help.

jcstanton

This is going to sound old fashioned, but...

Refinement is now something that is in the minority.

With the propensity of the "me first" attitude comes a reduction in the amount of manners, self awareness, and sympathy/empathy & caring about the feelings of others.

I can't tell you how many women look at me in shock when I insist on opening the door for them.

Amazing. I am truly embarrassed for what my gender has become.

I'm amazed at how many of my gender don't bother to smile and say thank you when a man acts like a gentleman. Seriously, I make it a point to look a man (or boy) in the eye and say thank you when they open the door for me. So, thank you, for being a gentleman. :flowerforyou:

TexasTroy

Ive worked in retail or some sort of customer service all my life and Im now a store manager and for those that dont know CUSTOMERS ARE NOT ALWAYS RIGHT but unfortunately you just have to sit there and take it. I find mostly there are two types of customers...those that have worked customer service and understand the pressures that employees working those jobs face and those that have never worked customer service and think they get to order you around because " you work a pathetic customer service job ", as if that is the only job you can get. For you that are the later group, just remember that most customer service jobs pay little more than minimum wage which is lil more than 7.50 an hour in most states so they more than likely make about 30thousand dollars less than your BMW driving smartass does. Dont forget, that your not the only customer they see in a day and that the past 30 customers that employee may have seen, all b!tched at them for one reason or another. Just relax and treat others as you would like to be treated:) YOU , are not the only person living in your world so just chill...its common manners to be respectful- well, it may not be in your world, but it is no more than southern hospitality in my world. Sorry....I will get off my soap box now, time for me to go piss some customers off, lmao.

im quoting myself here, lol....anyway just a special note...

Dont bother coming into my store like you own it...YOU DONT. Dont come in waving your arms yelling kicking and screaming like a 5 year old cause you will get what i 5 year old gets...a nice fat TIME OUT. As I said, be nice...it goes a long way! you can get a lot more with sugar than you can with spice

MonicaLee92

I have to vent on this because it really bothers me. WHY do people have to be so rude for no reason. I work at a bank and a person just came through the drive through and sent in a 100 dollar bill. I asked did you just want change for this ma'am? And she replied yes. So then I had to ask her for her name or account number. She didn't reply, so I asked her again. And she yelled at me why do you need my name? I said its manditory that we put it in the system so in case there are any problems and you were to come back we can go back in the system and see exactly what happened. She then yelled at me this is so stupid, just give me the $100 back if you can't do my transaction. I said ma'am I would be more than happy to do this for you I just have to put in your name. She then screamed her name at me and yelled God this is so stupid! I left the speaker on to hear what she was saying still and she just sat out there venting how stupid she thought this was to have to go through. I then sent her back her change and told her thank you have a great day. She gave me the look, shook her head, and drove off with her change.

Really? I still don't get the issue here... Why couldn't you simply tell me your name and go on with your life. It's these kind of people who you always get that make you HATE working in customer service. That and the customers who you get all day that look at you like your a complete moron for saying good morning to them, or have a good day or night. I could just strangle people sometimes...:grumble: :explode: :mad: :grumble: :explode: :mad:

Little late on this one, but girl I feel you there. I work at a bank an I hate people like that. AND lazy ones. "I can't spell good, can you fill out my withdrawal slip for me?" You mean to tell me you cant spell twenty? Or One Hundred?! GAH!

Oh my goodness! I get that all the time. Or the people who refuse to learn how to write a check and you have to write it out for them everytime!

TexasTroy

I have to vent on this because it really bothers me. WHY do people have to be so rude for no reason. I work at a bank and a person just came through the drive through and sent in a 100 dollar bill. I asked did you just want change for this ma'am? And she replied yes. So then I had to ask her for her name or account number. She didn't reply, so I asked her again. And she yelled at me why do you need my name? I said its manditory that we put it in the system so in case there are any problems and you were to come back we can go back in the system and see exactly what happened. She then yelled at me this is so stupid, just give me the $100 back if you can't do my transaction. I said ma'am I would be more than happy to do this for you I just have to put in your name. She then screamed her name at me and yelled God this is so stupid! I left the speaker on to hear what she was saying still and she just sat out there venting how stupid she thought this was to have to go through. I then sent her back her change and told her thank you have a great day. She gave me the look, shook her head, and drove off with her change.

Really? I still don't get the issue here... Why couldn't you simply tell me your name and go on with your life. It's these kind of people who you always get that make you HATE working in customer service. That and the customers who you get all day that look at you like your a complete moron for saying good morning to them, or have a good day or night. I could just strangle people sometimes...:grumble: :explode: :mad: :grumble: :explode: :mad:

Little late on this one, but girl I feel you there. I work at a bank an I hate people like that. AND lazy ones. "I can't spell good, can you fill out my withdrawal slip for me?" You mean to tell me you cant spell twenty? Or One Hundred?! GAH!

Oh my goodness! I get that all the time. Or the people who refuse to learn how to write a check and you have to write it out for them everytime!

Are you serious?? are there really ppl that dont know how to write a check..thats freakin sad!

fbmandy55

Why do you need a name to give change for legal tender?

In case it's a fake 100

You don't have the little pen to write on it and check? Seriously you are a bank. If you can't tell that, we're in trouble.

Good grief...

I think the point is that those are the rules her company has set and she has to abide by them. There's no reason for people to be terrible to her about it. You can ask why she's doing something a certain way without being evil, like that lady was.

It's an ignorant policy. If they are concerned about somebody questioning a transaction later, give the woman a receipt with an identifying number on it (probably happens already). If she doesn't have it, she has no recourse. Honestly there is no reason for a bank, or any other establishment, to get a name to do a legal money transaction with cash (unless it is large sums that fall under regulation). Certainly the woman could have questioned it logically - but the teller should be questioning it logically too. The rote 'it's our policy' response is bs. She is responsible for the policy that makes no sense because she is enforcing it. If she can't explain it with a reasonable explanation other than 'it's our policy' - she drew first blood in the rudeness department, IMHO.

"It's our policy" is not BS. It could cost her job if she didn't follow it!!!! I have never been to a bank that did transactions for non-customers. I've always been asked for name or account number and it's not a big deal unless you are a *kitten* about it.