Why do girls have to be such bleep bleeps??

I'm sorry it made you feel bad, but what if she was just tired and something she normally does/says every for everyone, of any size, just came across wrong?

Everyone has a story, struggles, trials, and you don't know what's causing a person to act a certain way, and just because you don't know hers doesn't mean she was out to insult you or degrade you. You can't change the things people say, but you can change how you react.

Edit: Also, women's "sizes" are pretty arbitrary and meaningless, especially at a store where things run tight and small (Express). There's nothing insulting about a large size of clothing unless you want it to be insulting.

Contact the store, give them a chance to do some "recovery," as this was their bad.
If you are not satisfied with their contrition, contact the main office.
I feel confident that if you had a negative experience, especially if it was not handled well at the store, even the main office would want to know!

I'm sorry it made you feel bad, but what if she was just tired and something she normally does/says every for everyone, of any size, just came across wrong?

Everyone has a story, struggles, trials, and you don't know what's causing a person to act a certain way, and just because you don't know hers doesn't mean she was out to insult you or degrade you. You can't change the things people say, but you can change how you react.

Edit: Also, women's "sizes" are pretty arbitrary and meaningless, especially at a store where things run tight and small (Express). There's nothing insulting about a large size of clothing unless you want it to be insulting.

You know, understandably everyone has a bad day and sometimes it's the customer who takes it out on the employee, sometimes vice versa. But if it's your JOB to provide customer service, you really have to work on leaving the sh$t at home. A few years back I was working 2 jobs to make extra money. I taught preschool special education during the day and evenings and weekends I worked as a cashier at Walmart. I had a 25 mile each way commute to work and was insanely busy for the year that I did the two job thing. However...at Christmas time when everyone and their freakin' brother was at the store buying stuff, I ran my line efficiently and greeted customers with a smile and a "hi how are you" and eye contact--some people looked at me like I was nuts and asked me how I could possibly be in such a good mood, with the stress of having to move people through the checkout quickly...

My answer: "I can bring a bad attitude to work and let it affect not just me but YOU...or I can smile and chat and make this night go a lot faster and happier for both of us."

I am rambling...but my point is that when you work in any customer service job, you're there to provide a service and have satisfied customers as a result. Going out of your way to be rude unnecessarily to someone or judge them about their looks or size (or even outfit, as one previous poster mentioned) is not good customer service, and even though the worker should not necessarily lose her job, she needs coaching on how to better interact with people. Contacting store management or corporate offices can sometimes get that done, where speaking directly to an employee could result in a confrontation of sorts...

I worked as a manager for Express for years... they actually have HOURLY sales goals and insane pressures to meet the goals of the day.... this manager was absolutely in the wrong and was obviously bothered to help you and actually make a sale.

Absolutely speak up, corporate office will absolutely say something, it will trickle down to regional and store manager. If this is the first 'mistake' this employee has made she will prob get a warning and a stern talking to about her customer service. When I worked for Express we even did morning meetings where we would role-play with each other to practice a positive shopping experience to all customers. Remember, her job is to make the sale and have a happy customer who will return. She failed at this duty. And in my opinion, they need to know of this so that it can be addressed. She wont be fired over one incident, but it should be made known to the managers so that if a pattern of negative behavior continues, then she should and will be let go.

Ok I am going to be killed for this but here it goes

I used to work and still work part time as a buyer (aka buying lines for small clothing stories). and the one UNIVERSAL truth that I learned about women's fashion is DON'T PAY ATTENTION TO THE SIZE ON THE LABEL....EVER....PERIOD...FULL STOP... EXCLAMATION POINT

sizing is COMPLETELY arbitrary and many designers change their cuts FROM SEASON TO SEASON. for example in one boutique i worked for we had a line that ran pretty "true" aka a size six was the international standard (waist 25in, hips 34-35inch, bust 33-34 but one season they decided to use vanity sizing so the above was a size 2!! and then the next they cut their sizes so with the above measurements you would be a size 8 (?!)... needless to say this caused a lot of women to have fits of insecurity and unhappiness. for a garment with the SAME EXACT MEASUREMENTS BUT A DIFFERENT TAG . Additionally some cuts fit different body types differently. For example I have size four shift dresses that will always fit (b/c come on it's a shift dress) and tight form fitting dresses that are a size large that were even pushing it when i was at my thinest (130lbs at 5'8) Additionally if you are taller you can't wear a lot of small dresses these days b/c your bum will hang out... I could go on and on and on

Clearly this sales clerk was rude and that is not acceptable. And you felt that she was judging you and calling you out for being "large lady" ...again UNACCEPTABLE. .. who knows maybe express is getting on the anti-vanity sizing trend that all the designers are on this year, but she could have gone about it in a different and more tactful way (fyi watch out if your fav brand is fitting more snugly check the measurements b/c i've seen a lot of down sizing recently.)

But please PLEASE stop judging yourself by a size on a clothing label. IT IS A MEANINGLESS MEASUREMENT! try on different sizes and styles and see what works best for you

also in general to get the BEST fit..buy a slightly larger size and get it tailored. just cut out the tag when you are done if the sizing bothers you!

OP, I have a $100 gift card from my birthday to Kohl's. Tomorrow, I'm taking my fat *kitten* STRAIGHT to the juniors department and asking for help finding dresses. If anyone even LOOKS like they think I can't fit in one (even though I know I can't), I'm going APE**** in your honor.

**** rainbows and unicorns. No, the world is not made of them, but- I am an EXPERT at being a ***** if it is required and heads will roll just because I'm pissy. People typically go in the back and bring out some rainbows and unicorns for me.

this was full of win

I'm sorry it made you feel bad, but what if she was just tired and something she normally does/says every for everyone, of any size, just came across wrong?

Everyone has a story, struggles, trials, and you don't know what's causing a person to act a certain way, and just because you don't know hers doesn't mean she was out to insult you or degrade you. You can't change the things people say, but you can change how you react.

Edit: Also, women's "sizes" are pretty arbitrary and meaningless, especially at a store where things run tight and small (Express). There's nothing insulting about a large size of clothing unless you want it to be insulting.

^This. I managed in retail for a year, and generally the associates have a really good idea of how the clothing in their store fits. In our store, for example, sizing ran a little bigger so most people were shocked when we'd suggest a smaller size. Regardless, I'm sorry she was rude, but maybe she was just "off" in trying to be helpful while you were in the store.

hmmmm....what?

Whooooaaa blown out of proportion.

Why didn't you just say something to her? I bet she would have apologized and got you the size you wanted and felt really bad about it....its a bit better than stewing on it and then trying to get her fired for something she probably did unintentionally.

Its not like she called you a bleep bleep in the store. THAT i'd get her fired for.

Exactly. If you said something there, this could of ended there. Things like this can be handled simply by just saying something on the spot.

Call the manager and let them know what happend.

This and she clearly was being a bleep! Don't give her another thought!

Just saw your post about her being manager go up the food chain to corporate ! And Facebook and twitter like others suggested!

Why would you all want to try so hard to make someone lose their job?

She was not doing her job...THAT'S why. No manager should EVER treat a customer like that. If the customer wanted S-M, then get them for her and let HER decide if they fit or not.

I was trying on scrubs (they fit like large pjs). I held a pair up and they looked extra tiny. The owner comes over and asks if she can help out and asks my size. I say I better go with a medium. She looks at me and hands me the medium that I asked for and the small, just in case. It turns out she was right. They just didnt look big on the hanger but they were. Point is she could have said something like you arent that big and then I get in the dressing room and the small scrubs are like shrink wrap (then I would know I was THAT big :sad: ). There are ways to handle things that make people comfortable and then there are the people with no tact.:noway:

There are so many better ways to handle the situation. Couldnt she have just grabbed a medium up and commented on the super small size of there garments or just let you squeeze into it and make the call yourself?

OP, I have a $100 gift card from my birthday to Kohl's. Tomorrow, I'm taking my fat *kitten* STRAIGHT to the juniors department and asking for help finding dresses. If anyone even LOOKS like they think I can't fit in one (even though I know I can't), I'm going APE**** in your honor.

**** rainbows and unicorns. No, the world is not made of them, but- I am an EXPERT at being a ***** if it is required and heads will roll just because I'm pissy. People typically go in the back and bring out some rainbows and unicorns for me.

Yes!!! If you ask me how you can help me and I want a size ZERO (which I'm not) you had better bring me a size ZERO!!!!!!!!!!!!!!!!!!!!!!!!!!! And if I put it on and can't breath please call 911. :indifferent: <---- me not breathing BUt getting good customer service!!!!!!

HAHAHA Love this!:laugh:

every time someone deliberately tries to put me down, i smile.
their life must be horrible, if they have to bring other people down just to feel okay.
so smile, because youre better- you've made it further- you're more genuine of a person.
be the change you want to see in the world