Some people...

MonicaLee92
MonicaLee92 Posts: 222
in Chit-Chat
I have to vent on this because it really bothers me. WHY do people have to be so rude for no reason. I work at a bank and a person just came through the drive through and sent in a 100 dollar bill. I asked did you just want change for this ma'am? And she replied yes. So then I had to ask her for her name or account number. She didn't reply, so I asked her again. And she yelled at me why do you need my name? I said its manditory that we put it in the system so in case there are any problems and you were to come back we can go back in the system and see exactly what happened. She then yelled at me this is so stupid, just give me the $100 back if you can't do my transaction. I said ma'am I would be more than happy to do this for you I just have to put in your name. She then screamed her name at me and yelled God this is so stupid! I left the speaker on to hear what she was saying still and she just sat out there venting how stupid she thought this was to have to go through. I then sent her back her change and told her thank you have a great day. She gave me the look, shook her head, and drove off with her change.

Really? I still don't get the issue here... Why couldn't you simply tell me your name and go on with your life. It's these kind of people who you always get that make you HATE working in customer service. That and the customers who you get all day that look at you like your a complete moron for saying good morning to them, or have a good day or night. I could just strangle people sometimes...:grumble: :explode: :angry: :mad: :grumble: :explode: :angry: :mad:
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Replies

  • randomtai
    randomtai Posts: 9,003 Member
    This is why I cannot do customer service jobs anymore.
  • laurenz2501
    laurenz2501 Posts: 839 Member
    That's why I refuse to do customer service too, or retail. It's unfathomable the way people treat others.
  • kit_katty
    kit_katty Posts: 992 Member
    Some people can't handle that they can't have everything their way. And that post people have to do things for certain reasons, like what you said about why you needed a name and account number. Balking at the system isn't going to help. And being rude to other people who are just doing their jobs is never warrented. :flowerforyou:
  • girlykate143
    girlykate143 Posts: 220 Member
    PMS?
  • 2012asv
    2012asv Posts: 702 Member
    i worked in banking long enough... i feel you. My favorite was when they yelled at me when their accounts were negative LOL!
  • MonicaLee92
    MonicaLee92 Posts: 222
    i worked in banking long enough... i feel you. My favorite was when they yelled at me when their accounts were negative LOL!


    ^^^YES!!
  • guardian419
    guardian419 Posts: 391 Member
    That right there is why I HAVE to get a government services (civilian working for military) job when I retire from the military. I would be smiling from ear to ear as I verbally destroyed her will to live. (normal every day behavior on a submarine)
  • LauraMacNCheese
    LauraMacNCheese Posts: 7,173 Member
    This is why I give thanks every day for the following 3 things:

    1. that I don't have to deal with people in person, just over the phone
    2. the fact that we do not have video phones
    3. the mute button on my phone
  • bricktowngal
    bricktowngal Posts: 206
    It is very frustrating to deal with people on a day-to-day basis. I have to do it in both the jobs I have and believe me, I have to bite my tongue at least a dozen times during a regular work day.
  • dansls1
    dansls1 Posts: 309 Member
    Why do you need a name to give change for legal tender?
  • Angie_1991
    Angie_1991 Posts: 447 Member
    Some people are just never happy...ever and have to make others miserable while they're at it........bleh.....
  • randomtai
    randomtai Posts: 9,003 Member
    Why do you need a name to give change for legal tender?

    In case it's a fake 100
  • _Elemenopee_
    _Elemenopee_ Posts: 2,665 Member
    People are cray-cray!
  • SavageRabidBeast
    SavageRabidBeast Posts: 481 Member
    maybe she is a fugitive...haha. Good on you for staying calm and relaxed and dealing civilized with her. I would have probably told her to........well, I just won't go there right now...haha. That's why I don't do customer service either. I came very close to losing it on people back in the day. Really hope your day gets much better though, keep smiling :)
  • MonicaLee92
    MonicaLee92 Posts: 222
    Why do you need a name to give change for legal tender?

    Because if they come back and say that I shorted them money if we didn't record their name or the transaction there would be no way to go back and see if we shorted them or not.
  • TheirEllie82
    TheirEllie82 Posts: 162 Member
    I am a teller supervisor and the tag line i give my tellers to say when questioned why is "I have to be able to account for everything that goes in and out of my drawer, thank you for your understanding" with a huge smile.

    And sorry for venting on your thread but it KILLS me when I greet people "Welcome to ____, how are you today?" and they just stare at me... I normally mute the microphone and say to the closest person "so great I'm speechless"
  • Cliffslosinit
    Cliffslosinit Posts: 5,044 Member
    Maybe in her "profession" she doesn't like to give her real name.
    She earned that $100!
  • RubyWare
    RubyWare Posts: 51 Member
    Well I have a picture I wanted to post but no idea how so here is the saying ...
    ... Who ever said "the customer is always right" clearly never worked with the public a day in their life.
  • dansls1
    dansls1 Posts: 309 Member
    Why do you need a name to give change for legal tender?

    In case it's a fake 100

    You don't have the little pen to write on it and check? Seriously you are a bank. If you can't tell that, we're in trouble.
  • Cyngen
    Cyngen Posts: 557 Member
    I am a teller supervisor and the tag line i give my tellers to say when questioned why is "I have to be able to account for everything that goes in and out of my drawer, thank you for your understanding" with a huge smile.

    And sorry for venting on your thread but it KILLS me when I greet people "Welcome to ____, how are you today?" and they just stare at me... I normally mute the microphone and say to the closest person "so great I'm speechless"

    When asked how I am today I love to respond with something like "If I was any better I'd be on a beach, reading a book, enjoying an ice cold drink.... and then ask them how they are"
  • beandawgy
    beandawgy Posts: 92
    it happens, people just have no sense of respect for someone that's just doing their job. :ohwell:

    I feel ya!
  • KMSForLife
    KMSForLife Posts: 577 Member
    I vote that she was just having a really bad day, perhaps got some terrible news and was not acting herself. Unfortunately, you caught the brunt of it. In those situations, just tell yourself that, that person must be in particular need of kindness. :smile:
  • SherryR1971
    SherryR1971 Posts: 1,170 Member
    This is exactly why I no longer work in a bank!!! lol
  • _LilPowerHouse
    _LilPowerHouse Posts: 365 Member
    I ended up in jail because of my last customer service job.. taught that F@#23ER a lesson..
  • bleacheblonde
    bleacheblonde Posts: 333
    People are d*cks. HUGE d*cks (which is normally a good thing, but not in this case, if you catch my drift). I've worked for a few years in customer service-related jobs and I will say it's given me a thicker skin, which I kind of needed. But my faith in humanity is almost zero (although it wasn't that high to start with). Basically, people suck and you just kind of have to accept that, let it roll off you, and move on. Maybe wish them a sh*tty day inside your head :)
  • TheirEllie82
    TheirEllie82 Posts: 162 Member
    I am a teller supervisor and the tag line i give my tellers to say when questioned why is "I have to be able to account for everything that goes in and out of my drawer, thank you for your understanding" with a huge smile.

    And sorry for venting on your thread but it KILLS me when I greet people "Welcome to ____, how are you today?" and they just stare at me... I normally mute the microphone and say to the closest person "so great I'm speechless"

    When asked how I am today I love to respond with something like "If I was any better I'd be on a beach, reading a book, enjoying an ice cold drink.... and then ask them how they are"
    My favorite response ever given was this past summer and it was "Hot and not in the good way". I normally try to respond with great, fabulous, wonderful but I had no response for that one.
  • LeenaRuns
    LeenaRuns Posts: 1,309 Member
    Why do you need a name to give change for legal tender?

    In case it's a fake 100

    You don't have the little pen to write on it and check? Seriously you are a bank. If you can't tell that, we're in trouble.

    You can't really report it if you don't have a name. Just sayin.
  • BlisterLamb
    BlisterLamb Posts: 396 Member
    I have an insurance agency. One of our clients dropped her coverages down to the minimum limits and got rid of her comp and collision, against our advice, then went out a month later and pulled out in front of an oncoming vehicle. It was completely her fault because there had been road construction at that intersection for months and there had been no oncoming traffic from the left side, so she didn't even look. Unfortunately for her, and her 8 year old visiting grandson, who was killed, the road was open. It was horrible and it took months for the police to close the investigation. In the meantime, she called and screamed at me or my husband, every freaking day about how it wasn't her fault and everybody was mad at her and she was hurt too, and she couldn't believe her (minimum limit) insurance wasn't going to cover everything and she had to homestead her house so her ex daughter in law couldn't take it and she was being sued and how stupid we all were because this should be wrapped up faster and no one cared about her and on and on and on....I felt bad for her because if I was responsible for the death of my grandchild, there wouldn't be enough Prozac in the world to handle it, but on the other hand, she seemed to be more upset about the fact that she was going to be sued by her estranged son and ex-daughter in law than she was about the kid. After 4 months of her calling and screaming about how dishonest we all are and how we are trying to take the other people's side (the other party had better coverage and their car was covered for damage. Not my fault she cancelled her collision coverage against our advice), When she was screaming at me about how she was just going to take her business elsewhere, I finally said, "You know what? We have bent over backwards for you and tried to be patient and understanding with you. We have handled your claim to the best of our ability and it's not our fault the police and DA are holding up on releasing your car. But I"m really tired of listening to you scream at me on a daily basis (she had been doing the same thing to the detective and the claims adjuster and they quit taking her calls)..."so why don't you just go ahead and take your business somewhere else." She screamed that I couldn't talk to her like that and I said, "BITE ME!" and hung up on her. There ARE advantages to being your own boss. She called back later and was just as polite as could be. I gave her the number to a free mental health clinic and she promised she would make an appointment. The older I get, the less patience I have with people like that.
  • vinylscratch
    vinylscratch Posts: 218 Member
    I feel your pain.. I have been in just about every fathomable retail job that "entitles" people to treat you like crap.. Car sales, computer repair in a retail store (imagine a woman telling a man how to fix his computer.. doesn't always go over well!), telemarketing, call center (I guess it doesn't matter whether you're the one calling or picking up, people hate you anyway!)... what scared me about retail was learning just how many people behave the exact way that woman in your teller line did.

    One of my favorites was when I got a call from a potential customer while working at the Cadillac dealership who said to me, after telling him the price listed was non-negotiable, "Are you listening to me missy? You're going to shut your mouth. Stand up. Walk over to your sales manager's desk. And tell him I'm paying 40k for that Camaro and no more. Do you understand me? Can you hear me little girl? Are you capable of following directions?" The sales manager told him where to put it and said he wouldn't touch his money if his life depended on it. Ha!
  • YoungDoc2B
    YoungDoc2B Posts: 1,593 Member
    I feel like if you work in customer service, this is to be expected. Why are you so surprised?

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