Some people...
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This is why I cannot do customer service jobs anymore.
^ This.
I work for a bank as well, but I work in the HQ. No way could I deal with people and their money. I used to work in hotels and wow.... it's like kids being away from their parents. Or like the Amish on Rumspringer. Every. Night.0 -
It's people like that that make me refuse to work with customers anymore. I work in an office now and I won't even answer the phone for the receptionist. I just can't stand rude people and we get a handful of them phone here daily.0
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Why do you need a name to give change for legal tender?
Because if they come back and say that I shorted them money if we didn't record their name or the transaction there would be no way to go back and see if we shorted them or not.
That's odd. I've never heard that before. The bank we go to has never asked anything. They just exchange the money.0 -
I am a teller supervisor and the tag line i give my tellers to say when questioned why is "I have to be able to account for everything that goes in and out of my drawer, thank you for your understanding" with a huge smile.
And sorry for venting on your thread but it KILLS me when I greet people "Welcome to ____, how are you today?" and they just stare at me... I normally mute the microphone and say to the closest person "so great I'm speechless"
When asked how I am today I love to respond with something like "If I was any better I'd be on a beach, reading a book, enjoying an ice cold drink.... and then ask them how they are"
My favorite response ever given was this past summer and it was "Hot and not in the good way". I normally try to respond with great, fabulous, wonderful but I had no response for that one.
My husband always says, "Unbelievable." It covers pretty much any situation, good or bad.0 -
I see both sides of the coin-pun intended!
apologize, agree, smile....you catch more flies with honey than vinegar.
Besides, don't let her crappy mood ruin your day, instead ruin hers with your happiness. Always works for me. Plus when people think you are just following the rules that you think are stupid too it usually ends better.
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That's why I got out of customer service and went into purchasing. Now I'm the customer!! :devil:0
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I worked as a teller for a few years, so I definitly feel your pain. Most customers are ok, but you get one or two that can ruin your mood for the rest of the day. I once had a restaurant owner bring his cash deposit in the lobby, he stood 2 feet from my window, and threw the bag at my face. He'd "always wanted to do that." It pissed me off to no end, but all I could do was politely ask him not to throw things at me when I really wanted to jump over the counter and punch him in the face LOL. And he was friends with the head teller so she didn't do anything. They treat you like crap and expect you to act courteously and professionally towards them.
Something my assistant branch manager always said, was people have "displaced anger." When they are rude to you for no reason, they most likely have stress somewhere else that they are taking out on you. It rarely made me feel better, it's a good thing to try to keep it in mind.
My experience as a teller helped me appreciate people in customer service jobs more. I try really hard to be respectful to customer service workers, especially bank tellers.
Hang in there. Someone else will come along and make your day better. :flowerforyou:0 -
Because my mother raised me better than that and I am raising my child better than that and I would hope that other people's parents would have put in the same effortI feel like if you work in customer service, this is to be expected. Why are you so surprised?0 -
Well I have a picture I wanted to post but no idea how so here is the saying ...
... Who ever said "the customer is always right" clearly never worked with the public a day in their life.
The company I used to work for modified this to say "The customer may not always be right, but they are always the customer." Basically: you know they're wrong, but be nice anyway. 0 -
I'm a switchboard operator for a bank. we have over 110 locations and sometimes l get cussed out and yelled at and l can't help them all l can do is transfer the call somewhere else. It's amazing how rude people can be.0
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Why do you need a name to give change for legal tender?
In case it's a fake 100
You don't have the little pen to write on it and check? Seriously you are a bank. If you can't tell that, we're in trouble.
I also work in the banking industry and the "little pen" you are refering to does not always help you determine if the bill is valid. Criminals are now able to take smaller bills, wash the ink off and re-print larger bills on that same bill. Therefore these people can take a $1 and turn it into $100.00 . Besides the reason the OP asked for the name was to record the transaction in case the person came back and said they were shorted money. The "we're in trouble" comment was obviously due to you ASSuming too much 0 -
Why do you need a name to give change for legal tender?
In case it's a fake 100
You don't have the little pen to write on it and check? Seriously you are a bank. If you can't tell that, we're in trouble.
Good grief...
I think the point is that those are the rules her company has set and she has to abide by them. There's no reason for people to be terrible to her about it. You can ask why she's doing something a certain way without being evil, like that lady was.0 -
I would leave the house more if it weren't always so people outside...0
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My feelings are completely different on this one. I have been a retail supervisor and had to do my best for difficult customer. Hell I worked in a rich area and had to listen to someone tell me I was poor so I didnt know how the world should work. Now however, because of me having "done my time" as i like to put it, I know when an employee is just being a lazy #### and giving me a hard time. I cannot tolerate rude employees that dont know their own policies, cant count change, take to long to do a simple task, or give me attitude (just because they dont feel like being at work). I will waste abt three minutes of my time and then you better go get your supervisor.0
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Mine isn't customer service, but I get to deal with people at the games. And while I have been fortunate that I have not had a coach tell me to eff off after their team has lost, I have a couple of times where the coaches have run away from me because they aren't up to talking. I always tell them, "if you don't want to comment thats fine, but i really don't want to put in the article that you refused to speak." and ultimately they talk, even if its very little for me to go on, i still got a quote.
For those wondering what my job is: I'm a sports correspondent for my local newspaper, so I get shipped to games and take stats, watch the game (i do a lot of research on the teams beforehand), interview the coaches, drive, and write the articles get them by deadline of 11:30.0 -
I feel your pain.. I have been in just about every fathomable retail job that "entitles" people to treat you like crap.. Car sales, computer repair in a retail store (imagine a woman telling a man how to fix his computer.. doesn't always go over well!), telemarketing, call center (I guess it doesn't matter whether you're the one calling or picking up, people hate you anyway!)... what scared me about retail was learning just how many people behave the exact way that woman in your teller line did.
One of my favorites was when I got a call from a potential customer while working at the Cadillac dealership who said to me, after telling him the price listed was non-negotiable, "Are you listening to me missy? You're going to shut your mouth. Stand up. Walk over to your sales manager's desk. And tell him I'm paying 40k for that Camaro and no more. Do you understand me? Can you hear me little girl? Are you capable of following directions?" The sales manager told him where to put it and said he wouldn't touch his money if his life depended on it. Ha!
I would have then sarcastically started talking like a little girl and told him I can't understand his big words. Then have the manager deal with it ...0 -
I firmly believe that it is people like that who have never worked a day of customer service in thier life. They do not understand how the policies work. You cannot jeopardize your job just because someone thinks the policy or procedure is stupid. Good on you for keeping your cool!0
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Because my mother raised me better than that and I am raising my child better than that and I would hope that other people's parents would have put in the same effortI feel like if you work in customer service, this is to be expected. Why are you so surprised?
You just made my day :flowerforyou: I work with Monica and I also work another retail job part-time. And I have never understood this sort of behavior.0 -
Because my mother raised me better than that and I am raising my child better than that and I would hope that other people's parents would have put in the same effortI feel like if you work in customer service, this is to be expected. Why are you so surprised?
That's awesome, and I agree. However, you have to remember that everyone did not have the same upbringing as you. We don't live in a perfect world.0 -
I also work in an insurance agency like BlisterLamb and am constantly screamed at. It's my job to call customers if they are late on their payments. The insurance company sends a bill, the insurance company sends a warning of cancellation, the insurance company calls the customer when they're late, and THEN I call the customer a couple of days before they are due to cancel. And, yet, for them, it's MY fault that their policy cancelled for non-payment and, in NY State, can result in fines from DMV and/or registration/license suspension.
Happy days.... :flowerforyou:0 -
That is true but I believe that the world we live in is created by our own doing and we still have the power to make it a better place. I was also believe that it is our responsibilty to leave a place we have been better off than when we first arrived, so I will be extra nice to the mean customers and sometimes even ask them if they are okay if I know it isn't their normal behavior because we all have our bad days and need to know someone cares
Because my mother raised me better than that and I am raising my child better than that and I would hope that other people's parents would have put in the same effortI feel like if you work in customer service, this is to be expected. Why are you so surprised?
That's awesome, and I agree. However, you have to remember that everyone did not have the same upbringing as you. We don't live in a perfect world.0 -
For everyone that thinks it's crazy to get personal information just to exchange currency, well let me tell you that some banks don't do anything for non-customers. There are many reasons behind why banks chose to have those policies in place. So it's not uncommon to get customer's information even for the smallest transaction.
And if they are not asking you for any kind of information, maybe they already know you're a customer!0 -
You guys made my mood go up 100%. I'm sorry to hear about all of your guy's sucky situations at work. Working in customer service for my whole career makes me be extra nice to other people while they are working in customer service. I know that things like this are to be expected in customer service, and that you are going to have to deal with nasty people. I will 99.99% of the time keep a smile on my face while dealing with them, but I can't help but be pissed on the inside. Just because there are a lot of rude people out in the world doesn't make it okay in my book for them to be rude. Yes, I know some people are having a bad day and taking it out on me, at the same time it's not the case for everyone. I don't let it ruin my day, it's just when people are like this to you everyday sometimes you just gotta vent to calm yourself down! :flowerforyou:0
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Why do you need a name to give change for legal tender?
In case it's a fake 100
You don't have the little pen to write on it and check? Seriously you are a bank. If you can't tell that, we're in trouble.
Good grief...
I think the point is that those are the rules her company has set and she has to abide by them. There's no reason for people to be terrible to her about it. You can ask why she's doing something a certain way without being evil, like that lady was.
It's an ignorant policy. If they are concerned about somebody questioning a transaction later, give the woman a receipt with an identifying number on it (probably happens already). If she doesn't have it, she has no recourse. Honestly there is no reason for a bank, or any other establishment, to get a name to do a legal money transaction with cash (unless it is large sums that fall under regulation). Certainly the woman could have questioned it logically - but the teller should be questioning it logically too. The rote 'it's our policy' response is bs. She is responsible for the policy that makes no sense because she is enforcing it. If she can't explain it with a reasonable explanation other than 'it's our policy' - she drew first blood in the rudeness department, IMHO.0 -
Why do you need a name to give change for legal tender?
In case it's a fake 100
You don't have the little pen to write on it and check? Seriously you are a bank. If you can't tell that, we're in trouble.
Good grief...
I think the point is that those are the rules her company has set and she has to abide by them. There's no reason for people to be terrible to her about it. You can ask why she's doing something a certain way without being evil, like that lady was.
It's an ignorant policy. If they are concerned about somebody questioning a transaction later, give the woman a receipt with an identifying number on it (probably happens already). If she doesn't have it, she has no recourse. Honestly there is no reason for a bank, or any other establishment, to get a name to do a legal money transaction with cash (unless it is large sums that fall under regulation). Certainly the woman could have questioned it logically - but the teller should be questioning it logically too. The rote 'it's our policy' response is bs. She is responsible for the policy that makes no sense because she is enforcing it. If she can't explain it with a reasonable explanation other than 'it's our policy' - she drew first blood in the rudeness department, IMHO.
I don't understand what's wrong with the policy. I agree with it. With the amount of people who come in and do change orders in a single day I agree with writing their name down. It's not like it's some big secret. It's your name! I could understand people getting upset if we were asking them for their social security number or something but we are not. People come back and try to say we shorted them and we cant just ignore it. We have to go back and look at the transaction in the system, balance everything agian, and look back at cameras and if we didn't record their name, what they gave us, and what we gave them there would be no way to verify what happen. It's to protect them, and to protect us.0 -
Why do you need a name to give change for legal tender?
In case it's a fake 100
You don't have the little pen to write on it and check? Seriously you are a bank. If you can't tell that, we're in trouble.
Good grief...
I think the point is that those are the rules her company has set and she has to abide by them. There's no reason for people to be terrible to her about it. You can ask why she's doing something a certain way without being evil, like that lady was.
It's an ignorant policy. If they are concerned about somebody questioning a transaction later, give the woman a receipt with an identifying number on it (probably happens already). If she doesn't have it, she has no recourse. Honestly there is no reason for a bank, or any other establishment, to get a name to do a legal money transaction with cash (unless it is large sums that fall under regulation). Certainly the woman could have questioned it logically - but the teller should be questioning it logically too. The rote 'it's our policy' response is bs. She is responsible for the policy that makes no sense because she is enforcing it. If she can't explain it with a reasonable explanation other than 'it's our policy' - she drew first blood in the rudeness department, IMHO.
I don't understand what's wrong with the policy. I agree with it. With the amount of people who come in and do change orders in a single day I agree with writing their name down. It's not like it's some big secret. It's your name! I could understand people getting upset if we were asking them for their social security number or something but we are not. People come back and try to say we shorted them and we cant just ignore it. We have to go back and look at the transaction in the system, balance everything agian, and look back at cameras and if we didn't record their name, what they gave us, and what we gave them there would be no way to verify what happen. It's to protect them, and to protect us.
Ok - so I don't want to give you my name - shouldn't it be my choice to say 'ok, I'll count my money now and won't come back'? The fact that you don't understand why people would be upset about it is probably why you are rude about it to them and subsequently they are rude back. And yes, some counter jockey giving the answer 'it's our policy' without any explanation why is rude.0 -
counter jockey? I think name calling is much ruder than an explanation of "it's our policy". I train my staff to never give that answer but sometimes they still will let a customer get them flustered and blurt it out but I still don't feel it warrants name callingWhy do you need a name to give change for legal tender?
In case it's a fake 100
You don't have the little pen to write on it and check? Seriously you are a bank. If you can't tell that, we're in trouble.
Good grief...
I think the point is that those are the rules her company has set and she has to abide by them. There's no reason for people to be terrible to her about it. You can ask why she's doing something a certain way without being evil, like that lady was.
It's an ignorant policy. If they are concerned about somebody questioning a transaction later, give the woman a receipt with an identifying number on it (probably happens already). If she doesn't have it, she has no recourse. Honestly there is no reason for a bank, or any other establishment, to get a name to do a legal money transaction with cash (unless it is large sums that fall under regulation). Certainly the woman could have questioned it logically - but the teller should be questioning it logically too. The rote 'it's our policy' response is bs. She is responsible for the policy that makes no sense because she is enforcing it. If she can't explain it with a reasonable explanation other than 'it's our policy' - she drew first blood in the rudeness department, IMHO.
I don't understand what's wrong with the policy. I agree with it. With the amount of people who come in and do change orders in a single day I agree with writing their name down. It's not like it's some big secret. It's your name! I could understand people getting upset if we were asking them for their social security number or something but we are not. People come back and try to say we shorted them and we cant just ignore it. We have to go back and look at the transaction in the system, balance everything agian, and look back at cameras and if we didn't record their name, what they gave us, and what we gave them there would be no way to verify what happen. It's to protect them, and to protect us.
Ok - so I don't want to give you my name - shouldn't it be my choice to say 'ok, I'll count my money now and won't come back'? The fact that you don't understand why people would be upset about it is probably why you are rude about it to them and subsequently they are rude back. And yes, some counter jockey giving the answer 'it's our policy' without any explanation why is rude.0 -
I think the woman was right to take her "business" somewhere else.Why do you need a name to give change for legal tender?
In case it's a fake 100
You don't have the little pen to write on it and check? Seriously you are a bank. If you can't tell that, we're in trouble.
Good grief...
I think the point is that those are the rules her company has set and she has to abide by them. There's no reason for people to be terrible to her about it. You can ask why she's doing something a certain way without being evil, like that lady was.
It's an ignorant policy. If they are concerned about somebody questioning a transaction later, give the woman a receipt with an identifying number on it (probably happens already). If she doesn't have it, she has no recourse. Honestly there is no reason for a bank, or any other establishment, to get a name to do a legal money transaction with cash (unless it is large sums that fall under regulation). Certainly the woman could have questioned it logically - but the teller should be questioning it logically too. The rote 'it's our policy' response is bs. She is responsible for the policy that makes no sense because she is enforcing it. If she can't explain it with a reasonable explanation other than 'it's our policy' - she drew first blood in the rudeness department, IMHO.
I don't understand what's wrong with the policy. I agree with it. With the amount of people who come in and do change orders in a single day I agree with writing their name down. It's not like it's some big secret. It's your name! I could understand people getting upset if we were asking them for their social security number or something but we are not. People come back and try to say we shorted them and we cant just ignore it. We have to go back and look at the transaction in the system, balance everything agian, and look back at cameras and if we didn't record their name, what they gave us, and what we gave them there would be no way to verify what happen. It's to protect them, and to protect us.
Ok - so I don't want to give you my name - shouldn't it be my choice to say 'ok, I'll count my money now and won't come back'? The fact that you don't understand why people would be upset about it is probably why you are rude about it to them and subsequently they are rude back. And yes, some counter jockey giving the answer 'it's our policy' without any explanation why is rude.
There are many banks that would not have given out change unless it was an account holder or, they would have charged a service fee for non account holders.
Basically, the bank (and the teller by extension) was doing this lady a favor.
If she didn't want to give her name, hit the bricks.0 -
Why do you need a name to give change for legal tender?
In case it's a fake 100
You don't have the little pen to write on it and check? Seriously you are a bank. If you can't tell that, we're in trouble.
Good grief...
I think the point is that those are the rules her company has set and she has to abide by them. There's no reason for people to be terrible to her about it. You can ask why she's doing something a certain way without being evil, like that lady was.
It's an ignorant policy. If they are concerned about somebody questioning a transaction later, give the woman a receipt with an identifying number on it (probably happens already). If she doesn't have it, she has no recourse. Honestly there is no reason for a bank, or any other establishment, to get a name to do a legal money transaction with cash (unless it is large sums that fall under regulation). Certainly the woman could have questioned it logically - but the teller should be questioning it logically too. The rote 'it's our policy' response is bs. She is responsible for the policy that makes no sense because she is enforcing it. If she can't explain it with a reasonable explanation other than 'it's our policy' - she drew first blood in the rudeness department, IMHO.
I don't understand what's wrong with the policy. I agree with it. With the amount of people who come in and do change orders in a single day I agree with writing their name down. It's not like it's some big secret. It's your name! I could understand people getting upset if we were asking them for their social security number or something but we are not. People come back and try to say we shorted them and we cant just ignore it. We have to go back and look at the transaction in the system, balance everything agian, and look back at cameras and if we didn't record their name, what they gave us, and what we gave them there would be no way to verify what happen. It's to protect them, and to protect us.
Ok - so I don't want to give you my name - shouldn't it be my choice to say 'ok, I'll count my money now and won't come back'? The fact that you don't understand why people would be upset about it is probably why you are rude about it to them and subsequently they are rude back. And yes, some counter jockey giving the answer 'it's our policy' without any explanation why is rude.
Okay so simply don't give me your name. You can have your $100 back and take it somewhere else. And I'm not sure what you read I wrote but I explained to her why I needed her name. I didn't just say "it's our policy". I wasn't rude to her. I'm not going to risk my job because someone else doesn't like how it has to be done. It's people like YOU who probably make people like me have a hard time at work...0 -
I hate people. I really do.0
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