Customer On Mobile Refused Service
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I didn't really care when I was a cashier. I got paid either way.
At the local sub shop, they have a HUGE sign saying they won't serve you if you're on the phone. I can understand it there because they have to ask what you want on the sub and what not. But, a grocery cashier just has to scan your stuff, bag it and take payment. No real conversation is needed for that.0 -
Time to unionise. Bosses should not be able to scare people out of joining unions. Aren't you guys in the land of the free and the home of the brave?
Now this is what I find rude.It is part of my job to get at least 80% phone capture, and 50% email capture. If I skip through those steps without asking the customer for them and a manager sees, that's my *kitten*.
It's not the cashiers fault but it is the fault of the business.
I hate being asked this question every time I shop.
If I've said no before I said no. live with it.
The cashiers unfortunately have to live with being told to be rude to customers this way
They should talk to the union.
Some cashiers in Australia have managed to get the upsell and intrusive details type questions stopped thru negotiations.
That's assuming the cashier has a union. Most retail and grocery stores in the US are non-unionized. If they were to try to fight to get the upsell and other type questions stopped, they'd lose their job. It sucks and is one of the reasons I am very happy to not work retail anymore
no offence meant0 -
When I worked at Subway, people would actually try to hand me their cellphone so the person they were talking to could tell me what they wanted. Um...no.0
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When I worked at Subway, people would actually try to hand me their cellphone so the person they were talking to could tell me what they wanted. Um...no.
NOw I feel like having a sandwich. Can I PM you my order?
And IN for shopper's unions.0 -
The level of self importance in this thread is ASTOUNDING!
Note to egocentric twits everywhere, despite your personally held beliefs, you are not the center of the world and do not need to have 100% of a person's attention. It's not a slight, it's not rude, it's just not about you.
^ I'm stealing this graphic. Oh, and you used the word "twit"
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Time to unionise. Bosses should not be able to scare people out of joining unions. Aren't you guys in the land of the free and the home of the brave?
Now this is what I find rude.It is part of my job to get at least 80% phone capture, and 50% email capture. If I skip through those steps without asking the customer for them and a manager sees, that's my *kitten*.
It's not the cashiers fault but it is the fault of the business.
I hate being asked this question every time I shop.
If I've said no before I said no. live with it.
The cashiers unfortunately have to live with being told to be rude to customers this way
They should talk to the union.
Some cashiers in Australia have managed to get the upsell and intrusive details type questions stopped thru negotiations.
That's assuming the cashier has a union. Most retail and grocery stores in the US are non-unionized. If they were to try to fight to get the upsell and other type questions stopped, they'd lose their job. It sucks and is one of the reasons I am very happy to not work retail anymore
no offence meant
None taken. Yes, we are in theory land of the free and home of the brave. In reality, not so much. We're a bunch of wimps that allow ourselves to be beaten around by corporations. Humble opinion only, of course.0 -
When I was a cashier I actually liked it when people were on their phone because that meant a) they weren't going to be nasty to me and b) I didn't have to talk to them.0
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Very rude to not give the person in front of you your attention. What if the cashier was on the phone??? Oh girl please:laugh:0
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Time to unionise. Bosses should not be able to scare people out of joining unions. Aren't you guys in the land of the free and the home of the brave?
Now this is what I find rude.It is part of my job to get at least 80% phone capture, and 50% email capture. If I skip through those steps without asking the customer for them and a manager sees, that's my *kitten*.
It's not the cashiers fault but it is the fault of the business.
I hate being asked this question every time I shop.
If I've said no before I said no. live with it.
The cashiers unfortunately have to live with being told to be rude to customers this way
They should talk to the union.
Some cashiers in Australia have managed to get the upsell and intrusive details type questions stopped thru negotiations.
That's assuming the cashier has a union. Most retail and grocery stores in the US are non-unionized. If they were to try to fight to get the upsell and other type questions stopped, they'd lose their job. It sucks and is one of the reasons I am very happy to not work retail anymore
no offence meant
"Bosses" have every right to resist unions as long as their actions are legal.
Depending on the particular state, employees who wish to form a union have protections against reprisal. Unions in this day and time offer very little for the employee and nurture mediocrity in the work place. Government employee unions are incestuous and should be outlawed.
The real outrage is in some states people are forced to join and pay dues to the union regardless of their feelings. The choice is join, pay dues, or lose your job.0 -
It should be a policy.
I hated it when I was a cashier.
It's so rude.
Since they ignored me, I wouldn't talk to them except to get payment
Yep!0 -
Not just rude, but you really should pay attention to checkout. Not that you'll be cheated, but legitimate mistakes are made. Things can be double scanned or the wrong produce number can be keyed. Much easier and less stressful to fix those as they happen than after your done with the transaction.0
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I don't think that an attendant should refuse service for someone on their phone. It's none of their business. On the other hand, as a customer, I get off my phone when I'm being checked out because I think it's so rude. I've been a chashier before and have had customers be rude by not getting off their phones, but I would never ever tell them I wouldn't take care of them. I would just scan their stuff real fast and get to the next customer.0
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We get a lot of people at my store on cell phones, but a majority of them hang up or tell the person to wait when they get to the register. Many that are on the phone are buying for friends or parties (I work at a liquor store), so they're talking about what to get or things like that. If they're still on their phone at check-out, I just do things silently. If I need their ID, I'll say ID, but meh, usually they have it out already.
Most people who come into my store are really friendly toward us, and enjoy having conversations with myself and my co-workers. My manager says it's because "they're getting their happy juice". I can imagine it's similar to being a bartender in that we hear all types of stories... :laugh:0 -
Lots of customer service work history, including cashiering. I didn't care if people were on their phones so long as they paid me and kept things moving. It was kind of a relief to just have a minute's quiet time, actually.0
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Proper manners, more and more people seem to be lacking it.
This!!! It seems that decorum in on a steady decline.
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I think the cashier was on a power trip....OK so some think it's rude. What does the cashier have to talk to her about anyway? "Just keep scanning the groceries lady and I'll pay you when you're done" I use my phone for business and if an important client calls I am not going to hang up on them..... If a cashier ever told me to get off the phone or she won't check me out.....See ya. Go put all those groceries back then....Maybe it would be considered rude if you actually go somewhere where you HAVE TO talk to the clerk/cashier/attendant...like a bank, dry cleaners, etc... Otherwise I think this cashier was just being a b*&^%.0
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Now this is what I find rude.It is part of my job to get at least 80% phone capture, and 50% email capture. If I skip through those steps without asking the customer for them and a manager sees, that's my *kitten*.
It's not the cashiers fault but it is the fault of the business.
I hate being asked this question every time I shop.
If I've said no before I said no. live with it.
The cashiers unfortunately have to live with being told to be rude to customers this way
They should talk to the union.
Some cashiers in Australia have managed to get the upsell and intrusive details type questions stopped thru negotiations.
To be honest I totally agree. Do you really think I like hounding people for their freakin phone and email? If there's no manager around, I simply say "Feel like giving phone and email for coupons and promotions?" usually followed by a "Sure, it's..." or "No, thanks." At which point I skip it and give them the receipt. But because customers are apparently just letters and numbers, and employees are percentages, when there is a manager I'm forced into my spiel about "Oh, are you sure? We don't sell your information, we'll never call you, it's for demographic purposes blah blah blah" I hate even listening to myself saying it O.o It's really the only part of my job I dislike. I don't think it's really that rude when there aren't any managers around though. Just a simple Sure or No, thanks and I skip through it. and we're done.
ETA: Did I mention that I'm also required not to actually ask, but to make it a statement? "Phone number, please." "Email, please." Again...these are things I only do when there's no manager.0 -
When I worked at Subway, people would actually try to hand me their cellphone so the person they were talking to could tell me what they wanted. Um...no.
Haha I had someone do this before, but with lingerie. She sent in her husband in and he handed me his phone. She wanted me to describe in detail all of the items she had on hold. I did it though, as there was no line and there were other cashiers anyway.0 -
OMG this! And policy was to call out the number 3 times in both french and english. Then move on to the next person and they would get so angry and complain that we skipped them.I work in a deli and it is super annoying when customers are on the phone and you have to say something four or five times because they're on their phones. It's also annoying when we call a number two or three times and no one answers, so we go on to the next one, then someone starts yelling we skipped their number. Well maybe if you weren't on the phone, you wouldn't have gotten skipped.
So glad this isnt my job any more!
I do hate being asked for my phone number or email...or forced chitchat about the weather. Hi, yes, no, thank you is about as much as I want to interact. Im just anti social that way0 -
When I worked at Subway, people would actually try to hand me their cellphone so the person they were talking to could tell me what they wanted. Um...no.
10 minutes ago, they were on the can pooping and playing angry birds on that same phone.
NO THANK YOU.0 -
Where I work, there is no such policy. However, for me to do my job I must talk to you. If you are on your phone when you get to me, I politely stand there and stare at you with a pleasant smile on my face until you get off the phone. When you look at me like I have lost my mind, I politely say " I can wait for you to finish". See, now you are wasting your own time as well.0
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Should you be forced off of your mobile at checkout?
In EVERY instance, yes. The people who have their phone attached to their ear like that are wallowing in self-improtance and completely disrespectful of other people's or company's time. Just like those who talk in movies, or at dinner, or any number of places. It is sad.0 -
I try not to be on the phone when checking out at the grocery store, but i tend to ignore the person I'm on the phone with so that i can pay attention to the cashier anyways. so really for me i'm rude to the person i am on the phone with.0
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as someone who works in shop, i cannot stand people who think that's it ok to talk on phone while they are being served. i work very hard and excellent customer service skills. but people regularly forget shop staff deserve respect. though it could also be argued people forget other people deserve respect0
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I think it's rude when a drive thru has a sign asking you to end all cell phone calls before you reach the window. And then you get to the window and the clerk is taking orders over their headset from people behind you the whole time they are taking your money and giving you your food.0
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If a customer is on the phone when they are wanting service... just talk louder than they are at them. Interrupt their conversations when you need to ask a question.0
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It's horribly rude to be on the phone while checking out. If it's an emergency, then people should kindly step aside and let others go before them until they are done with their business. It seems that in the past several years treating others with kindness and respect has taken a backseat.
While I'm usually on my mobile a lot, I AM NOT while at the checkout counter, or at a drive thru window. Some people just think they're so important...That's that whole entitlement attitude. smh0 -
it's the craziest thing ever, but this is what i do... are you ready to have your mind blown??
"hang on a sec, i'm at the front of the line"
This is me.... we are both brilliant!!0 -
dumbest post of the day goes to ^^I think it's rude when a drive thru has a sign asking you to end all cell phone calls before you reach the window. And then you get to the window and the clerk is taking orders over their headset from people behind you the whole time they are taking your money and giving you your food.0 -
It wouldn't bother me....just plunk your stuff down, check out, next, get off work, enjoy life
just means less people i have to exchange inane drivel with :laugh:0
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