Discouraged in the Lulu store...

Allisonfitness99
Allisonfitness99 Posts: 128 Member
in Motivation and Support
My mall recently just opened up a Lululemon store.. my sister let me borrow her pair pants and they're only size 8 and they fit me I was so surprised and happy so much so I decided to go get myself a pair.. I was online looking at different styles and colors I was so excited to go get myself splurge pair of lulu pants. I got the mall and walk in and soon as I did the lady working at the counter walked over to me and asked me if I was looking to shop for somebody and I replied with yes myself.. Did she continued with we don't have many of the bigger sizes in stock I was shocked and said excuse me? She walked over to manager and told her I was being rude and I was asked to leave the store... I've never been so insulted in my entire life or embarrassed for that matter... Just wondering if anyone else has ever had the same problem, or a similar story?
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Replies

  • MysteriousMerlin
    MysteriousMerlin Posts: 2,270 Member
    Call corporate offices and make a complaint.

    And never go there again.
  • JoRocka
    JoRocka Posts: 17,525 Member
    it's a crappy company with over priced clothes anyway -not sure why you want to wear it. .. but I agree with Mysterious- call corporate and complain. Although honestly they aren't going to care that much, best thing is just make sure you don't support them financially.
  • kgeyser
    kgeyser Posts: 22,505 Member
    That's pretty much their thing. Which is why they will never get my money no matter what size I am.
  • AutumnElf80
    AutumnElf80 Posts: 58 Member
    WTF? When did a size 8 become a larger size??
  • AltGirlTX
    AltGirlTX Posts: 1
    They are notorious for snubbing "bigger" girls, meaning anyone over a size 6. Like others said, I won''t patronize Lulumon myself even now that I could, having once been too big to fit into the sizes they offer and hearing about how they think anyone over a 10 is "plus size". Don't let the behavior of one sales clerk in a store discourage you - just remember - you put on a size 8 pant and it fit! I personally buy my workout clothes from Athleta. They aren't super cheap, but they've lasted and are high quality.
  • Allisonfitness99
    Allisonfitness99 Posts: 128 Member
    She dident give me a chance to ask for any size.. She just looked at me ..
  • JoRocka
    JoRocka Posts: 17,525 Member
    WTF? When did a size 8 become a larger size??

    since forever- go to Express, NY and Company- ALL of their pants are smallest on top- so 0's down to 10's- they don't carry anything over an 8/10 out on the racks- and then 12's are in the back or in the drawers- larger sizes must be ordered on line.
    makes me bat *kitten* crazy.
  • akgreen324
    akgreen324 Posts: 74 Member
    The CEO came out with a statement awhile back saying the clothes are made to fit "in shape" women or something like that. So yeah, they are known for being a holes! Don't get me wrong, good quality stuff...but freakin 80 bucks for a pair of pants! Go to target and you can buy like 4 pairs for that price :)
  • Steff46
    Steff46 Posts: 516 Member
    I had something similar happen to me at a Victoria Secret store. I picked out a pair pink lounge pants, the kind made of cotton with a drawstring. All they had were small and medium, so I held up a medium and looked them over trying to decide if I could wear them. The floor girl came over and said "you know those will shrink, right?" I was so mad that I bought them anyway and now they are too big for me!
  • Allisonfitness99
    Allisonfitness99 Posts: 128 Member
    I had something similar happen to me at a Victoria Secret store. I picked out a pair pink lounge pants, the kind made of cotton with a drawstring. All they had were small and medium, so I held up a medium and looked them over trying to decide if I could wear them. The floor girl came over and said "you know those will shrink, right?" I was so mad that I bought them anyway and now they are too big for me!

    Amazing!
  • xcalygrl
    xcalygrl Posts: 1,897 Member
    I recently tried Lulu for the first time. I went in just looking for a better sports bra, but I decided to take a look at their pants. I received a much different and better treatment than you did. (I wear a 12 in their pants, so it wasn't because I am a tiny lady.) I think you were just dealing with a very rude person.

    I agree that you should definitely call/email corporate to let them know how you were treated and that you won't be patronizing their store/brand. It may make them reprimand that store or it may get ignored, but it doesn't hurt to let them know.
  • Mr_Knight
    Mr_Knight Posts: 9,532 Member
    I'm going to be honest. That story sounds like it's missing....a lot...of details.
  • skippygirlsmom
    skippygirlsmom Posts: 4,433 Member
    I'd call too maybe they will send you a gift card. Free is free
  • parkscs
    parkscs Posts: 1,639 Member
    I'm going to be honest. That story sounds like it's missing....a lot...of details.

    I don't know what you're talking about. I get thrown out of stores for saying excuse me all the time.
  • Mr_Knight
    Mr_Knight Posts: 9,532 Member
    I'm going to be honest. That story sounds like it's missing....a lot...of details.

    I don't know what you're talking about. I get thrown out of stores for saying excuse me all the time.

    :laugh: :laugh: :laugh: :laugh: :laugh: :laugh:
  • Allisonfitness99
    Allisonfitness99 Posts: 128 Member
    I did wright a long email..


    And I clearly dident say excuse me an nice manner lol
    But the manager walked over to me and my mother and said there's not need to be rude to my employees I'm going to have to ask you to leave and I said for what and she said for what I just said then my mom said but she dident say anything and the manager said this will be the last time I'm asking you to leave...
    I didn't want to put I said she said a bunch of times and just put the gist of the story
  • Pirate_chick
    Pirate_chick Posts: 1,216 Member
    Call corporate, post on their web pages, google reviews, yelp, etc., then do not give them your money.
  • LAT1963
    LAT1963 Posts: 1,375 Member
    It's not you, it's them--and at corporate they don't care about your experience either.

    Lululemon doesn't want to make clothes to make women look good. It wants customers that make its clothes look good.

    Boycott them.

    http://business.time.com/2013/12/10/here-are-lululemons-ex-chairmans-most-offensive-statements/

    add: I usually buy gap products--low end store is Old Navy but has some really nice stuff and sized up into the 20's. Athleta is the high end store, mostly up to XL but with larger sizes in selected styles. I also like Athleta because I find the catalog models to be inspiring fitness role-models, so there's some value in signing up for the catalog even if you can't afford (or yet fit) the clothes.
  • Mom_of_X
    Mom_of_X Posts: 85 Member
    IMO, rude is rude. There really is no way around that (in either direction, I might go so far as to say).
    But, as a corporation, you've got to respect their right to cater to whatever clientele they think will net them the most profit. Feel free to patronize other stores - Lulu will be Lulu, as will Tommy Hilfiger, Ralph Lauren, Michael Kors, and countless other brand chains.

    Not to be antagonistic, but the problem exists in the other direction, too. There was I time I couldn't find clothes that were small enough to fit me, and I'd rather not be walking around in juniors clothing at my age. :)

    Point being, there are too many options out there to let a bad experience ruffle your feathers!
  • Allisonfitness99
    Allisonfitness99 Posts: 128 Member
    IMO, rude is rude. There really is no way around that (in either direction, I might go so far as to say).
    But, as a corporation, you've got to respect their right to cater to whatever clientele they think will net them the most profit. Feel free to patronize other stores - Lulu will be Lulu, as will Tommy Hilfiger, Ralph Lauren, Michael Kors, and countless other brand chains.

    Not to be antagonistic, but the problem exists in the other direction, too. There was I time I couldn't find clothes that were small enough to fit me, and I'd rather not be walking around in juniors clothing at my age. :)

    Point being, there are too many options out there to let a bad experience ruffle your feathers!

    I agree!! I was not just bashing lulu I'm saying the store I went to I had a bad experience ..
  • LAT1963
    LAT1963 Posts: 1,375 Member
    I agree too but I fear their corporate office won't care because you are "not their kind of people", by which I mean, not someone with a thigh-gap.
  • VeryKatie
    VeryKatie Posts: 5,961 Member
    I found my Lululemon in Winnipeg was very friendly when I was a size 14, so I didn't have the same experience. That was before the decline in quality though.
  • JTick
    JTick Posts: 2,131 Member
    WTF? When did a size 8 become a larger size??

    since forever- go to Express, NY and Company- ALL of their pants are smallest on top- so 0's down to 10's- they don't carry anything over an 8/10 out on the racks- and then 12's are in the back or in the drawers- larger sizes must be ordered on line.
    makes me bat *kitten* crazy.

    See I've not had a problem with NY&C. I don't shop their often, but I snagged a ridiculously cute skirt in a 14 from the one at our mall. I've never shopped for pants there though.
  • Allisonfitness99
    Allisonfitness99 Posts: 128 Member
    I found my Lululemon in Winnipeg was very friendly when I was a size 14, so I didn't have the same experience. That was before the decline in quality though.
    I live in mcmurray and it was the first time I was ever in a lulu store. Definitely not the best experience for me.
  • Veil5577
    Veil5577 Posts: 868 Member
    This is why I shop online...
  • JoRocka
    JoRocka Posts: 17,525 Member
    WTF? When did a size 8 become a larger size??

    since forever- go to Express, NY and Company- ALL of their pants are smallest on top- so 0's down to 10's- they don't carry anything over an 8/10 out on the racks- and then 12's are in the back or in the drawers- larger sizes must be ordered on line.
    makes me bat *kitten* crazy.

    See I've not had a problem with NY&C. I don't shop their often, but I snagged a ridiculously cute skirt in a 14 from the one at our mall. I've never shopped for pants there though.

    they definitely HAVE bigger sizes- but you have to hunt/dig for them. On their regular sections- or the new displays- they ALWAYS put the tiny numbers on top- and you have to hunt through the drawers or under the piles for "normal" sizes.
    I like their stuff- I have several things from them- new pants- new jacket- good dresses- but it annoys me that it's ALWAYS 00 or 0 on top.
  • lishie_rebooted
    lishie_rebooted Posts: 2,973 Member
    WTF? When did a size 8 become a larger size??

    since forever- go to Express, NY and Company- ALL of their pants are smallest on top- so 0's down to 10's- they don't carry anything over an 8/10 out on the racks- and then 12's are in the back or in the drawers- larger sizes must be ordered on line.
    makes me bat *kitten* crazy.

    See I've not had a problem with NY&C. I don't shop their often, but I snagged a ridiculously cute skirt in a 14 from the one at our mall. I've never shopped for pants there though.

    I <3 NY&C pants because they're the only ones who seem to sell 0-4 in TALL in stores whereas other brands start at a 6 or 8.
    I agree too but I fear their corporate office won't care because you are "not their kind of people", by which I mean, not someone with a thigh-gap.

    EXCUSE YOU?!
    Are you freaking kidding me?!
    Body shame much.

    There is absolutely nothing wrong with a thigh gap. Lots of women naturally have them - whether they fit into Lulu's clothes or not.
    At a size 2 and NO thigh gap, I can also fit into Lulu clothes (but I haven't tried because I'm cheap and I like my Old Navy gear).
  • Guns_N_Buns
    Guns_N_Buns Posts: 1,899 Member
    This is why I shop online...

    For serious. I would never pay $80 for a pair of yoga pants. My intent is to sweat, a lot, and destroy these things with constant exercising...I go to Ross, Burlington, TJ Maxx, Marshals.....etc.
  • Elainejk21
    Elainejk21 Posts: 121 Member
    Try Zella - the brand poached one of Lululemon's top designers and it's available at Nordstrom. Slightly cheaper than Lulu and caters to a broader market.
  • lishie_rebooted
    lishie_rebooted Posts: 2,973 Member
    WTF? When did a size 8 become a larger size??

    since forever- go to Express, NY and Company- ALL of their pants are smallest on top- so 0's down to 10's- they don't carry anything over an 8/10 out on the racks- and then 12's are in the back or in the drawers- larger sizes must be ordered on line.
    makes me bat *kitten* crazy.

    See I've not had a problem with NY&C. I don't shop their often, but I snagged a ridiculously cute skirt in a 14 from the one at our mall. I've never shopped for pants there though.

    they definitely HAVE bigger sizes- but you have to hunt/dig for them. On their regular sections- or the new displays- they ALWAYS put the tiny numbers on top- and you have to hunt through the drawers or under the piles for "normal" sizes.
    I like their stuff- I have several things from them- new pants- new jacket- good dresses- but it annoys me that it's ALWAYS 00 or 0 on top.

    That's actually how most stores organize their clothing.
    The smallest size they have of the item on top and the further down you go, the larger the size will be.
    I've seen it at a lot of stores. And I've seen it when the 00 is out the smallest they have is a L so then it's an XL and XXL under.

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