THE UP3 EXISTS!! IT FINALLY ARRIVED!!

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Replies

  • SezxyStef
    SezxyStef Posts: 15,267 Member
    Ok...after doing the 30 Day Shred, Jawbone did not recognize that I had done an activity. So I added the workout, and had to put it at moderate intensity to get it to match the calorie burn from the heart rate monitor. I guess all I can do at this point is ensure that I keep wearing the HRM for workouts to see how they match up, and track carefully for a few weeks. I will say that Jawbone consistently says I burn fewer calories per day than I think it should, but perhaps over the winter I really have gotten that sedentary. We shall see.

    One thing is that I could set my goals to match on the Bodymedia app and MFP, so that the calories burned, consumed and the deficit were exactly the same between the two apps. I can't seem to get that to happen with the Jawbone, and I don't quite understand how it's meshing with MFP. In the process of trying to figure it out, I disconnected the two, and after reconnecting, the Jawbone calorie adjustment isn't showing up any more. *sigh*

    did you put it in workout mode?
  • SnuggleSmacks
    SnuggleSmacks Posts: 3,731 Member
    There's no "workout" mode. There is a "stopwatch" mode to time workouts, but it's supposed to recognize that you've done an activity and if it doesn't recognize what kind, ask you to label it. Eventually it's supposed to learn which activities you are likely to have done, and add workouts automatically, but for now, you can either go into stopwatch mode to time it, or add it after the fact. However, it's supposed to at least recognize that you did something and ask you about it.
  • LepperMessiah1
    LepperMessiah1 Posts: 102 Member
    After reading the Wired review, I don't see much point in allowing my pre-order to ship. That's two TERRIBLE reviews from trusted sources that have come out. Clearly the Up3 is not ready for primetime, and after an extra six months to get it right, that is saying something. Sounds like I will do more logging of my own activities than the Up3 will do of detecting them, and all I need is an app for that anyways. Maybe if they release a firmware update that makes it function as advertised, I'll get one then. What a letdown.
  • SnuggleSmacks
    SnuggleSmacks Posts: 3,731 Member
    A member of a Facebook group I'm in has generously offered to send me her Bodymedia Fit and let me use her login to temporarily track it head to head with Up3. I imagine it will be a few days before I get it, but I'm very excited to see how they compare. Until then, I wouldn't cancel a pre-order, but I maybe wouldn't place any new orders until we know more about how accurately it functions.
  • SezxyStef
    SezxyStef Posts: 15,267 Member
    There's no "workout" mode. There is a "stopwatch" mode to time workouts, but it's supposed to recognize that you've done an activity and if it doesn't recognize what kind, ask you to label it. Eventually it's supposed to learn which activities you are likely to have done, and add workouts automatically, but for now, you can either go into stopwatch mode to time it, or add it after the fact. However, it's supposed to at least recognize that you did something and ask you about it.

    Probably jsut a bug, I notice that sometimes with my Jawbone it doesn't recognize my timed activity either so I just add it...not a big deal as you are in there anyway.

    To be frank the UP3 doesn't really sound much different than mine and mine is the original non blue tooth...except for a few added features...

    Quick question for you tho and others is your Jawbone on the front screen doubling up the exercise minutes? I have found lately when I walk for 32mins the front screen says 64 but the actual time in the timed exercise is correct...another bug I expect since the last update.
  • LepperMessiah1
    LepperMessiah1 Posts: 102 Member
    Until then, I wouldn't cancel a pre-order, but I maybe wouldn't place any new orders until we know more about how accurately it functions.

    The question then is, how reputable is their 60 day refund policy? I have found very little information about the terms of their refund policy, which in and of itself is distressing. According to one source, the 60 days starts the day you place your order... I have not seen even one example of a person who successfully received a refund.

    I'm not going to be one of these people that exchanges a broken model every two-four months for a new one, only to have it happen again and again.
  • SezxyStef
    SezxyStef Posts: 15,267 Member
    BangoSkank wrote: »
    Until then, I wouldn't cancel a pre-order, but I maybe wouldn't place any new orders until we know more about how accurately it functions.

    The question then is, how reputable is their 60 day refund policy? I have found very little information about the terms of their refund policy, which in and of itself is distressing. According to one source, the 60 days starts the day you place your order... I have not seen even one example of a person who successfully received a refund.

    I'm not going to be one of these people that exchanges a broken model every two-four months for a new one, only to have it happen again and again.

    I have had one replaced in the year I have had my jawbone...it was quick and easy (mode button stopped working but I think it was my fault as I caught it)

    I have found their customer service amazing to be quite honest....
  • LepperMessiah1
    LepperMessiah1 Posts: 102 Member
    edited April 2015
    SezxyStef wrote: »
    I have had one replaced in the year I have had my jawbone...it was quick and easy (mode button stopped working but I think it was my fault as I caught it)

    I have found their customer service amazing to be quite honest....

    I understand that they are good about replacing their products, but I have zero interest in getting a replacement. I'm talking about getting my money back.

    Here's what I've heard over and over again:

    1) Up band breaks (30 days)
    2) Customer requests refund.
    3) Customer service offers free replacement instead.
    4) Replacement arrives (60 days)
    5) Replacement unit breaks (90 days)
    6) Customer requests refund. Again.
    7) Customer service informs customer they are past their 60 days of purchase.
    8) Customer service offers free replacement instead...

    No thanks.
  • SezxyStef
    SezxyStef Posts: 15,267 Member
    BangoSkank wrote: »
    SezxyStef wrote: »
    I have had one replaced in the year I have had my jawbone...it was quick and easy (mode button stopped working but I think it was my fault as I caught it)

    I have found their customer service amazing to be quite honest....

    I understand that they are good about replacing their products, but I have zero interest in getting a replacement. I'm talking about getting my money back.

    Here's what I've heard over and over again:

    1) Up band breaks (30 days)
    2) Customer requests refund.
    3) Customer service offers free replacement.
    4) Replacement arrives (60 days)
    5) Replacement unit breaks (90 days)
    6) Customer requests refund. Again.
    7) Customer service informs customer they are past their 60 days of purchase.
    8) Customer service offers free replacement...

    No thanks.

    that is bogus. I live in Canada...eastern Canada beside Maine...and I got mine in less than a week.

    Jawbone does not offer 30 day MBG that would come from the store if within 30days.

    Why should Jawbone give money back when it's not where it was bought...ie you buy it at Future shop they got the money not Jawbone.

  • LepperMessiah1
    LepperMessiah1 Posts: 102 Member
    edited April 2015
    Maybe I'm not being clear.

    Jawbone offers a 60 day money back guarantee on their website.

    Every example I've seen of somebody attempting to request a refund has been denied

    Between the time Jawbone "shipped" the unit to the user and the time Jawbone "received" the faulty unit from the user was outside the 60 day window.

    By requesting a replacement you essentially disqualify yourself from any chance of getting a refund.
  • LepperMessiah1
    LepperMessiah1 Posts: 102 Member
    edited April 2015
    I guess this is for the USA only, so that's probably the miscommunication.

    cxv5y6uevcqy.jpg
  • Tommysmalz
    Tommysmalz Posts: 2 Member
    A member of a Facebook group I'm in has generously offered to send me her Bodymedia Fit and let me use her login to temporarily track it head to head with Up3. I imagine it will be a few days before I get it, but I'm very excited to see how they compare. Until then, I wouldn't cancel a pre-order, but I maybe wouldn't place any new orders until we know more about how accurately it functions.


    That is Great, im really looking forward to your Comparison.
  • AlexBulkFit
    AlexBulkFit Posts: 12 Member
    A member of a Facebook group I'm in has generously offered to send me her Bodymedia Fit and let me use her login to temporarily track it head to head with Up3. I imagine it will be a few days before I get it, but I'm very excited to see how they compare. Until then, I wouldn't cancel a pre-order, but I maybe wouldn't place any new orders until we know more about how accurately it functions.

    Can't wait for the comparison. That will be the most valuable judgement if the Up3 is worth the money.

    I don't know if that makes any difference how the BodyMedia calculates calories burned, but just to be on the safe side make sure to change your friend's account/profile to match your height/weight before using the BodyMedia.
  • SnuggleSmacks
    SnuggleSmacks Posts: 3,731 Member
    If it turns out the Up3 doesn't stand up to the Bodymedia, then I'll also be writing a review of the return policy and procedure :smiley:
  • DavPul
    DavPul Posts: 61,406 Member
    randomtai wrote: »
    The more I hear, the more I wish I can just keep my BMF.

    TWINS.

    sad, disappointed, unhappy, forever bitter at jawbone twins
  • PikaKnight
    PikaKnight Posts: 34,971 Member
    DavPul wrote: »
    randomtai wrote: »
    The more I hear, the more I wish I can just keep my BMF.

    TWINS.

    sad, disappointed, unhappy, forever bitter at jawbone twins

    *nod nod*
  • randomtai
    randomtai Posts: 9,003 Member
    DavPul wrote: »
    randomtai wrote: »
    The more I hear, the more I wish I can just keep my BMF.

    TWINS.

    sad, disappointed, unhappy, forever bitter at jawbone twins

    cV1TWga.gif
  • weavingtheweb
    weavingtheweb Posts: 135 Member
    From the Jawbone blog: Our purpose is to help you develop healthy habits for long-term heart health. Heart rate during workout and heart rate throughout the day are easily influenced by external factors. Resting heart rate on the other hand is devoid of such external influences. And because managing resting heart rate is the single most important thing you can do to improve your cardiac health, that’s what we’ve focused on initially for UP3 and UP4. So out of the box, we will deliver resting heart rate as a measure of heart health. But very soon, we will unlock “passive” and “on-demand” heart rate – both updates that will come over the air – allowing you to see your heart rate at any time throughout the day.
    https://jawbone.com/blog/up3-wearable-heart-rate-monitor/

    I just hope they do this before August when it'll be released here and there will be reviews about the updates product
  • LepperMessiah1
    LepperMessiah1 Posts: 102 Member
    Another day, another bad review. I've decided to cancel. When something as fundamental as the band can't stay on the wrist, what good is calorie tracking or the rest of it? It's like having a Lamborghini with no driver's seat.
  • SezxyStef
    SezxyStef Posts: 15,267 Member
    BangoSkank wrote: »
    Another day, another bad review. I've decided to cancel. When something as fundamental as the band can't stay on the wrist, what good is calorie tracking or the rest of it? It's like having a Lamborghini with no driver's seat.

    I read a couple reviews myself and won't be getting one either...I have the original Up and I am happy with it and if I do upgrade it will be to the Up24 but I don't see that happening any time soon as my original up is working like a dream and they are selling @68% off on amazon atm.
  • DavPul
    DavPul Posts: 61,406 Member
    From the Jawbone blog: Our purpose is to help you develop healthy habits for long-term heart health. Heart rate during workout and heart rate throughout the day are easily influenced by external factors. Resting heart rate on the other hand is devoid of such external influences. And because managing resting heart rate is the single most important thing you can do to improve your cardiac health, that’s what we’ve focused on initially for UP3 and UP4. So out of the box, we will deliver resting heart rate as a measure of heart health. But very soon, we will unlock “passive” and “on-demand” heart rate – both updates that will come over the air – allowing you to see your heart rate at any time throughout the day.
    https://jawbone.com/blog/up3-wearable-heart-rate-monitor/

    I just hope they do this before August when it'll be released here and there will be reviews about the updates product

    the problem with the resting heart rate theory is that they aren't providing any actionable information. Oh, my RHR is high? Great......now what should I do about it?
  • Larissa_NY
    Larissa_NY Posts: 495 Member
    I really wanted the up3, but same - it looks like I'm sticking with my Fitbit One for now. We'll see how the Up functions in a couple of generations when the technology has advanced to the point that it can deliver on what it promised.
  • LepperMessiah1
    LepperMessiah1 Posts: 102 Member
    I still believe they could make this current generation live up to its ambitions. I've seen they have other models, with potentially different bands and clasping mechanism, and with some future firmware updates they could really have somehing great. I'm certainly not giving up on them as a company, or even the Up3 as technology, I just won't pay to essentially beta test for them.

    Myself, I'm going with the Xiaomi Mi Band. It has the same sleep tracking and smart alarm features as the Up2. And it's waterproof. And the battery lasts 30 days. Oh, and it's less than $20 on Amazon.
  • SnuggleSmacks
    SnuggleSmacks Posts: 3,731 Member
    DavPul wrote: »
    From the Jawbone blog: Our purpose is to help you develop healthy habits for long-term heart health. Heart rate during workout and heart rate throughout the day are easily influenced by external factors. Resting heart rate on the other hand is devoid of such external influences. And because managing resting heart rate is the single most important thing you can do to improve your cardiac health, that’s what we’ve focused on initially for UP3 and UP4. So out of the box, we will deliver resting heart rate as a measure of heart health. But very soon, we will unlock “passive” and “on-demand” heart rate – both updates that will come over the air – allowing you to see your heart rate at any time throughout the day.
    https://jawbone.com/blog/up3-wearable-heart-rate-monitor/

    I just hope they do this before August when it'll be released here and there will be reviews about the updates product

    the problem with the resting heart rate theory is that they aren't providing any actionable information. Oh, my RHR is high? Great......now what should I do about it?

    Not completely true... This morning my resting heart rate was above average and the app told me that can happen when I'm dehydrated and asked me to commit to drinking 8 glasses of water today and presented an easy way to track them. It also pointed out that I slept later than normal, and apparently when I sleep late I get fewer steps that day. The app is the one thing I have been impressed by in all this.
  • LepperMessiah1
    LepperMessiah1 Posts: 102 Member
    This morning my resting heart rate was above average and the app told me that can happen when I'm dehydrated and asked me to commit to drinking 8 glasses of water today and presented an easy way to track them. It also pointed out that I slept later than normal, and apparently when I sleep late I get fewer steps that day. The app is the one thing I have been impressed by in all this.

    That is very cool.
  • SezxyStef
    SezxyStef Posts: 15,267 Member
    DavPul wrote: »
    From the Jawbone blog: Our purpose is to help you develop healthy habits for long-term heart health. Heart rate during workout and heart rate throughout the day are easily influenced by external factors. Resting heart rate on the other hand is devoid of such external influences. And because managing resting heart rate is the single most important thing you can do to improve your cardiac health, that’s what we’ve focused on initially for UP3 and UP4. So out of the box, we will deliver resting heart rate as a measure of heart health. But very soon, we will unlock “passive” and “on-demand” heart rate – both updates that will come over the air – allowing you to see your heart rate at any time throughout the day.
    https://jawbone.com/blog/up3-wearable-heart-rate-monitor/

    I just hope they do this before August when it'll be released here and there will be reviews about the updates product

    the problem with the resting heart rate theory is that they aren't providing any actionable information. Oh, my RHR is high? Great......now what should I do about it?

    Not completely true... This morning my resting heart rate was above average and the app told me that can happen when I'm dehydrated and asked me to commit to drinking 8 glasses of water today and presented an easy way to track them. It also pointed out that I slept later than normal, and apparently when I sleep late I get fewer steps that day. The app is the one thing I have been impressed by in all this.

    Yah I like the UP app for it's insights as well...and it seems to be getting "smarter" it is now asking me if I was exercising if it sees a spike in my activity.
  • earlnabby
    earlnabby Posts: 8,171 Member
    DavPul wrote: »
    From the Jawbone blog: Our purpose is to help you develop healthy habits for long-term heart health. Heart rate during workout and heart rate throughout the day are easily influenced by external factors. Resting heart rate on the other hand is devoid of such external influences. And because managing resting heart rate is the single most important thing you can do to improve your cardiac health, that’s what we’ve focused on initially for UP3 and UP4. So out of the box, we will deliver resting heart rate as a measure of heart health. But very soon, we will unlock “passive” and “on-demand” heart rate – both updates that will come over the air – allowing you to see your heart rate at any time throughout the day.
    https://jawbone.com/blog/up3-wearable-heart-rate-monitor/

    I just hope they do this before August when it'll be released here and there will be reviews about the updates product

    the problem with the resting heart rate theory is that they aren't providing any actionable information. Oh, my RHR is high? Great......now what should I do about it?

    Not completely true... This morning my resting heart rate was above average and the app told me that can happen when I'm dehydrated and asked me to commit to drinking 8 glasses of water today and presented an easy way to track them. It also pointed out that I slept later than normal, and apparently when I sleep late I get fewer steps that day. The app is the one thing I have been impressed by in all this.

    Is the app only for your phone or is it web based also?

  • SnuggleSmacks
    SnuggleSmacks Posts: 3,731 Member
    edited April 2015
    earlnabby wrote: »
    DavPul wrote: »
    From the Jawbone blog: Our purpose is to help you develop healthy habits for long-term heart health. Heart rate during workout and heart rate throughout the day are easily influenced by external factors. Resting heart rate on the other hand is devoid of such external influences. And because managing resting heart rate is the single most important thing you can do to improve your cardiac health, that’s what we’ve focused on initially for UP3 and UP4. So out of the box, we will deliver resting heart rate as a measure of heart health. But very soon, we will unlock “passive” and “on-demand” heart rate – both updates that will come over the air – allowing you to see your heart rate at any time throughout the day.
    https://jawbone.com/blog/up3-wearable-heart-rate-monitor/

    I just hope they do this before August when it'll be released here and there will be reviews about the updates product

    the problem with the resting heart rate theory is that they aren't providing any actionable information. Oh, my RHR is high? Great......now what should I do about it?

    Not completely true... This morning my resting heart rate was above average and the app told me that can happen when I'm dehydrated and asked me to commit to drinking 8 glasses of water today and presented an easy way to track them. It also pointed out that I slept later than normal, and apparently when I sleep late I get fewer steps that day. The app is the one thing I have been impressed by in all this.

    Is the app only for your phone or is it web based also?

    There's no Web app, unfortunately....phone only.
  • SnuggleSmacks
    SnuggleSmacks Posts: 3,731 Member
    SezxyStef wrote: »
    DavPul wrote: »
    From the Jawbone blog: Our purpose is to help you develop healthy habits for long-term heart health. Heart rate during workout and heart rate throughout the day are easily influenced by external factors. Resting heart rate on the other hand is devoid of such external influences. And because managing resting heart rate is the single most important thing you can do to improve your cardiac health, that’s what we’ve focused on initially for UP3 and UP4. So out of the box, we will deliver resting heart rate as a measure of heart health. But very soon, we will unlock “passive” and “on-demand” heart rate – both updates that will come over the air – allowing you to see your heart rate at any time throughout the day.
    https://jawbone.com/blog/up3-wearable-heart-rate-monitor/

    I just hope they do this before August when it'll be released here and there will be reviews about the updates product

    the problem with the resting heart rate theory is that they aren't providing any actionable information. Oh, my RHR is high? Great......now what should I do about it?

    Not completely true... This morning my resting heart rate was above average and the app told me that can happen when I'm dehydrated and asked me to commit to drinking 8 glasses of water today and presented an easy way to track them. It also pointed out that I slept later than normal, and apparently when I sleep late I get fewer steps that day. The app is the one thing I have been impressed by in all this.

    Yah I like the UP app for it's insights as well...and it seems to be getting "smarter" it is now asking me if I was exercising if it sees a spike in my activity.

    Mine has started doing this as well. Anything more than a few minutes of walking and it will ask if I was exercising.
  • AlexBulkFit
    AlexBulkFit Posts: 12 Member
    Haha, great.

    On the BodyMedia website they already explained why the wrist is not a good location for this kind of fitness trackers. Skin Temperature & Heat Flux sensors are not accurate on the wrist, and it's the same with the Acceleration sensor.

    I wish they would have released the "Core 2" that they presented at the CES 2013 in Las Vegas. It would have been all I ever wished for. But then came Jawbone... (Check YouTube if you want to see the "BodyMedia Core 2").

    However, hope dies last. So looking forward to the Up3 vs. BodyMedia Fit Link comparison :wink: