Exercise from Apple Watch not syncing

feegum
feegum Posts: 1 Member
edited November 2023 in MyFitnessPal Tech Support Questions
As it says really.
It’s been working fine for months
Problem only started 2 days ago after update. Steps are counted, but fitness (mainly walking and swimming) isn’t.

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Answers

  • rafmania10
    rafmania10 Posts: 1 Member
    I’m experiencing the same problem since the app updated! So frustrating!
  • jacobwestlake
    jacobwestlake Posts: 4 Member
    edited May 2022
    I have the same problem too! How do you raise a ticket for support?
  • donnakea101
    donnakea101 Posts: 2 Member
    Same here. Burnt 385 calories in Apple health activity but only showing 53 calories in MFP
  • jacobwestlake
    jacobwestlake Posts: 4 Member
    I have now emailed support@myfitnesspal.com , hopefully they can help!
  • jacobwestlake
    jacobwestlake Posts: 4 Member
    So it appears a lot of people are having the issue since the last update that Apple /Apple Watch workouts are no longer syncing since the update. Re-downloading the app doesn’t fix this and I have checked several times the settings are correct and havnt changed. I have emailed support@myfitnesspal.com but has anyone come across a fix for this yet?
  • donnakea101
    donnakea101 Posts: 2 Member
    edited June 2022
    I just submitted a request for tech support thru “contact us” as well. Hopefully they can resolve this quickly but there is a disclaimer that they are light staffed over the holiday weekend.
  • hzelnut
    hzelnut Posts: 8 Member
    Is anyone else having this issue? Ever since my app was updated with the big release they just did it isn’t syncing correctly.
  • hzelnut
    hzelnut Posts: 8 Member
    edited June 2022
    I’m having the same issue and I also sent an email to tech support along with asking on this platform too. At least I’m glad to know it isn’t just me.
  • Devo_Heller
    Devo_Heller Posts: 2 Member
    edited June 2022
    I am having it was well; there is another thread on exercise from Apple watch no longer synching. I believe is the core of the issue is an Apple Health to MFP synch. Whether it is from an Apple update or an MFP update I am not sure.
  • jacobwestlake
    jacobwestlake Posts: 4 Member
    edited June 2022
    Still not heard anything back from the tech support email I’ve sent!
  • hzelnut
    hzelnut Posts: 8 Member
    edited June 2022
    I haven’t heard back from tech support either but might be due to holiday weekend. Still not syncing with apple health either.
  • jodid30
    jodid30 Posts: 1 Member
    edited June 2022
    I’m also experiencing this same issue. Hoping MFP will get this resolved soon!
  • hzelnut
    hzelnut Posts: 8 Member
    edited June 2022
    I heard back from tech support but they just told me to do all the steps I’ve already done. So will see what they come back with next. I said I’m not the only one having this problem too.
  • VegjoyP
    VegjoyP Posts: 2,773 Member
    edited June 2022
    Im having issues with Fitbit adjustments and also sleep app so not sure if it's fiitbit, MFP or both
  • nicki_rocks_2000
    nicki_rocks_2000 Posts: 2 Member
    edited June 2022
    I’m having this issue too. Clearly a bigger issue if so many of us.
  • MrCooling
    MrCooling Posts: 3 Member
    edited June 2022
    Same for me. Glad I am not the only one.

    And agree that deleting and reinstalling the app does not fix this. Have tried every possible fix but no solution I am afraid.
  • MrCooling
    MrCooling Posts: 3 Member
    edited June 2022
    Same issue for me
  • rvdaniel1
    rvdaniel1 Posts: 9 Member
    edited June 2022
    Same
  • rvdaniel1
    rvdaniel1 Posts: 9 Member
    edited June 2022
    Same
  • perryc05
    perryc05 Posts: 226 Member
    edited June 2022
    Having the same problem. The general step count comes through but recorded exercises sessions are not showing.
  • bradncarbo5262
    bradncarbo5262 Posts: 1 Member
    edited June 2022
    Same. Driving me crazy.
  • volcano62
    volcano62 Posts: 7 Member
    edited June 2022
    perryc05 wrote: »
    Having the same problem. The general step count comes through but recorded exercises sessions are not showing.

    Exactly, only steps are synching. Workouts are not synching at all since the last update.
  • Kasully88
    Kasully88 Posts: 2 Member
    edited June 2022
    Same issue here!! It's maddening, especially since it will detect my steps from my apple watch. So I'm getting these "extra" calories based off my steps which I don't know if I've actually earned since I have to manually enter my walking workouts.
  • hzelnut
    hzelnut Posts: 8 Member
    edited June 2022
    I know it’s really frustrating. I heard back from tech support and I had to answer a bunch of questions and they raised it up to the next level. Said it might be a few days before I hear back with hopefully a solution. I said a lot of people have this issue too.
  • biohazardinc
    biohazardinc Posts: 95 Member
    edited June 2022
    Same
  • mamareeves74
    mamareeves74 Posts: 1 Member
    edited June 2022
    Yep my calories for Fitbit steps have been showing 0 for calorie burner.
  • perryc05
    perryc05 Posts: 226 Member
    edited June 2022
    volcano62 wrote: »
    perryc05 wrote: »
    Having the same problem. The general step count comes through but recorded exercises sessions are not showing.

    Exactly, only steps are synching. Workouts are not synching at all since the last update.

    It was working for me on Tuesday May 31 but then yesterday it stopped working. I see others are following up. I'm not sure why it annoys me so much -- it's not the end of the world and will probably be rectified soon.
  • samqua
    samqua Posts: 3 Member
    edited June 2022
    I guess we're not suppose to dwell so much on our workout calories even though I do !!! I like MFP the best but using my backup App for now until this problem gets fixed. Urgh! Mine started when they did the Update to the Dashboard sometime over the past weekend.
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