Exercise from Apple Watch not syncing

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feegum
feegum Posts: 1 Member
edited November 2023 in MyFitnessPal Tech Support Questions
As it says really.
It’s been working fine for months
Problem only started 2 days ago after update. Steps are counted, but fitness (mainly walking and swimming) isn’t.

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  • rafmania10
    rafmania10 Posts: 1 Member
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    I’m experiencing the same problem since the app updated! So frustrating!
  • jacobwestlake
    jacobwestlake Posts: 4 Member
    edited May 2022
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    I have the same problem too! How do you raise a ticket for support?
  • donnakea101
    donnakea101 Posts: 2 Member
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    Same here. Burnt 385 calories in Apple health activity but only showing 53 calories in MFP
  • jacobwestlake
    jacobwestlake Posts: 4 Member
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    I have now emailed support@myfitnesspal.com , hopefully they can help!
  • jacobwestlake
    jacobwestlake Posts: 4 Member
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    So it appears a lot of people are having the issue since the last update that Apple /Apple Watch workouts are no longer syncing since the update. Re-downloading the app doesn’t fix this and I have checked several times the settings are correct and havnt changed. I have emailed support@myfitnesspal.com but has anyone come across a fix for this yet?
  • donnakea101
    donnakea101 Posts: 2 Member
    edited June 2022
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    I just submitted a request for tech support thru “contact us” as well. Hopefully they can resolve this quickly but there is a disclaimer that they are light staffed over the holiday weekend.
  • hzelnut
    hzelnut Posts: 8 Member
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    Is anyone else having this issue? Ever since my app was updated with the big release they just did it isn’t syncing correctly.
  • hzelnut
    hzelnut Posts: 8 Member
    edited June 2022
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    I’m having the same issue and I also sent an email to tech support along with asking on this platform too. At least I’m glad to know it isn’t just me.
  • Devo_Heller
    Devo_Heller Posts: 2 Member
    edited June 2022
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    I am having it was well; there is another thread on exercise from Apple watch no longer synching. I believe is the core of the issue is an Apple Health to MFP synch. Whether it is from an Apple update or an MFP update I am not sure.
  • jacobwestlake
    jacobwestlake Posts: 4 Member
    edited June 2022
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    Still not heard anything back from the tech support email I’ve sent!
  • hzelnut
    hzelnut Posts: 8 Member
    edited June 2022
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    I haven’t heard back from tech support either but might be due to holiday weekend. Still not syncing with apple health either.
  • jodid30
    jodid30 Posts: 1 Member
    edited June 2022
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    I’m also experiencing this same issue. Hoping MFP will get this resolved soon!
  • hzelnut
    hzelnut Posts: 8 Member
    edited June 2022
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    I heard back from tech support but they just told me to do all the steps I’ve already done. So will see what they come back with next. I said I’m not the only one having this problem too.
  • VegjoyP
    VegjoyP Posts: 2,715 Member
    edited June 2022
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    Im having issues with Fitbit adjustments and also sleep app so not sure if it's fiitbit, MFP or both
  • nicki_rocks_2000
    nicki_rocks_2000 Posts: 2 Member
    edited June 2022
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    I’m having this issue too. Clearly a bigger issue if so many of us.
  • MrCooling
    MrCooling Posts: 3 Member
    edited June 2022
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    Same for me. Glad I am not the only one.

    And agree that deleting and reinstalling the app does not fix this. Have tried every possible fix but no solution I am afraid.
  • MrCooling
    MrCooling Posts: 3 Member
    edited June 2022
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    Same issue for me
  • rvdaniel1
    rvdaniel1 Posts: 9 Member
    edited June 2022
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    Same
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