Exercise from Apple Watch not syncing

feegum

As it says really.
It’s been working fine for months
Problem only started 2 days ago after update. Steps are counted, but fitness (mainly walking and swimming) isn’t.

durden

Our apologies for the inconvenience; This is a known-issue on our radar, and is listed on our known issues integration page here: https://support.myfitnesspal.com/hc/en-us/articles/360032625231-Known-Issues-Integration-Partners

We appreciate your patience as we work to resolve the issue.

christinarodz2018

Yes!!! It is frustrating! Because of this update it isn’t syncing automatically! Do you have an Apple Watch?

rafmania10

I’m experiencing the same problem since the app updated! So frustrating!

jacobwestlake

I have the same problem too! How do you raise a ticket for support?

donnakea101

Same here. Burnt 385 calories in Apple health activity but only showing 53 calories in MFP

jacobwestlake

I have now emailed support@myfitnesspal.com , hopefully they can help!

jacobwestlake

So it appears a lot of people are having the issue since the last update that Apple /Apple Watch workouts are no longer syncing since the update. Re-downloading the app doesn’t fix this and I have checked several times the settings are correct and havnt changed. I have emailed support@myfitnesspal.com but has anyone come across a fix for this yet?

donnakea101

I just submitted a request for tech support thru “contact us” as well. Hopefully they can resolve this quickly but there is a disclaimer that they are light staffed over the holiday weekend.

hzelnut

Is anyone else having this issue? Ever since my app was updated with the big release they just did it isn’t syncing correctly.

hzelnut

I’m having the same issue and I also sent an email to tech support along with asking on this platform too. At least I’m glad to know it isn’t just me.

Devo_Heller

I am having it was well; there is another thread on exercise from Apple watch no longer synching. I believe is the core of the issue is an Apple Health to MFP synch. Whether it is from an Apple update or an MFP update I am not sure.

jacobwestlake

Still not heard anything back from the tech support email I’ve sent!

hzelnut

I haven’t heard back from tech support either but might be due to holiday weekend. Still not syncing with apple health either.

NaijaMan1906

I’m so glad I’m not going crazy. Same issue here, ever since the update. I’ve followed all protocols, including uninstalling and reinstalling the MFP app. Hopefully they’ll fix this.

jodid30

I’m also experiencing this same issue. Hoping MFP will get this resolved soon!

hzelnut

I heard back from tech support but they just told me to do all the steps I’ve already done. So will see what they come back with next. I said I’m not the only one having this problem too.

VegjoyP

Im having issues with Fitbit adjustments and also sleep app so not sure if it's fiitbit, MFP or both

nicki_rocks_2000

I’m having this issue too. Clearly a bigger issue if so many of us.

volcano62

Any update on this issue? Apple workouts are still not registering on MFP 😡

MrCooling

Same for me. Glad I am not the only one.

And agree that deleting and reinstalling the app does not fix this. Have tried every possible fix but no solution I am afraid.

MrCooling

Same issue for me

rvdaniel1

Same

rvdaniel1

Same

perryc05

Having the same problem. The general step count comes through but recorded exercises sessions are not showing.

bradncarbo5262

Same. Driving me crazy.

volcano62

perryc05 wrote: »

Having the same problem. The general step count comes through but recorded exercises sessions are not showing.

Exactly, only steps are synching. Workouts are not synching at all since the last update.

Kasully88

Same issue here!! It's maddening, especially since it will detect my steps from my apple watch. So I'm getting these "extra" calories based off my steps which I don't know if I've actually earned since I have to manually enter my walking workouts.

hzelnut

I know it’s really frustrating. I heard back from tech support and I had to answer a bunch of questions and they raised it up to the next level. Said it might be a few days before I hear back with hopefully a solution. I said a lot of people have this issue too.

biohazardinc

Same

mamareeves74

Yep my calories for Fitbit steps have been showing 0 for calorie burner.

perryc05

volcano62 wrote: »

show previous quotes

perryc05 wrote: »

Having the same problem. The general step count comes through but recorded exercises sessions are not showing.

Exactly, only steps are synching. Workouts are not synching at all since the last update.

It was working for me on Tuesday May 31 but then yesterday it stopped working. I see others are following up. I'm not sure why it annoys me so much -- it's not the end of the world and will probably be rectified soon.

samqua

I guess we're not suppose to dwell so much on our workout calories even though I do !!! I like MFP the best but using my backup App for now until this problem gets fixed. Urgh! Mine started when they did the Update to the Dashboard sometime over the past weekend.