Horrible customer service experience NSV!

SuperSexyDork

I had the worst customer service experience ever when I went to walmart to pick up a couple of things for our trip to Maine a week and a half ago. We were going to make the trip driving and needed some snacks, supplies, and electronic equipment so my Love dropped me off at the front door and stayed out in the van with the dog and our 5 year old. About halfway through the store I realized that we'd forgotten the present for the wedding we were attending at home and asked him to go back for it.

That meant that I had extra time to kill when I got done finding everything that we needed. I went into the clothes in the junior's department because I saw some cute shirts on sale. I picked out a shirt and was bent down examining a pair of on clearance $9 faded glory low rise jeans when a sales associate approached me. She appeared to be in her late 50's or early 60's and at first glance appeared genial and grandmotherly. However, the words that came out of her mouth were anything but genial.

“Excuse me, miss but the woman's department is over there,” she said pointing to my right.

I'm sure I looked shocked because she felt the need to elaborate.

“This is the junior's department, it only goes up to a size 17 or so. I'm sure you'll have much better luck finding something in the plus sizes.”

By the time she was finished uttering these words, I was back to my senses and pissed but I tried to give her the benefit of the doubt.

“I'm sorry but I wear a size 16 and I don't really like the style of the jeans womens' department.”

She stood her ground despite the jeans in my hand that were my size.

“Well, we have some new ones in and I'm just sure you'll have much better luck over there. The juniors department wasn't really made for women like you.”

Breaking point.

“I'm sorry but your perception must be really off because I wear a size 16 and am perfectly fine fitting into clothes here. Maybe next time you shouldn't approach a woman just because you think she's fat. I could have been shopping for anyone. I'm asking you to leave me alone now.”

“I was only trying to help,” she muttered as she turned around to walk away.

“And I didn't ask for any help or appear to be lost so thanks anyway.”

After she left I put my jeans in my cart and wandered around trying not to cry before I started to think that maybe she was right and I should go try on my jeans just to make sure. So, I did. They fit. Take that stupid, rude, granny b!tch!

When I got up to the register to pay, I told the cashier about my experience. She was a bit on the chunky side too and she was livid. In fact, she knew just who I was talking about. Without my prompting, she went and got a manager. I told her too and almost cried while relating it.

The fact of the matter is that I may not be able to prevent people from calling me fat in my everyday life. I may not even be able to prevent employees of the places that I visit from thinking that. However, I sure as hell can expect to not be treated like **** or singled out because of my weight at the places where I chose to spend my money and if I can prevent someone else from being treated like that, I sure as hell will.

Honestly, I could understand if you're reading this and don't understand why it's a NSV for me. The fact is that before I started losing weight, even if I had been able to fit into the clothes in that department, I would have simply walked away. I would have been too embarrassed to stand my ground. Today, I have more confidence in myself. I'm not going to let myself get pushed around.

sleepytexan

good for you! congrats, and enjoy rocking those jeans!!

SuperSexyDork

good for you! congrats, and enjoy rocking those jeans!!

Thank you! Despite being Walmart jeans they're awesome!

randomtai

How rude! You have more restraint than me girl!

abberbabber

You are my hero!

CaLaurie

You go!! Yay for you, especially for telling her to her face & then telling the manager!

victorious27

I completely understand, and I'm glad that you had the confidence to stand up for yourself! And that your jeans fit just like you thought they would!

LifestyleChange33

You bet thats an nsv!!:flowerforyou:

dakotababy

I had something very similar happen to me, except it was about the clothes I was already wearing.

I was mortified and so shocked that I couldn't say ANYTHING to this worker. All i could do is walk to customer service to get a manager. I broke down CRYING like crazy. The manager and another worker was very nice and supportive. They also knew exactly who I was talking about.

It is just like...your going about your day, minding your own - when someone who has no ability to keep their mouths shut has to be there.

I am so proud of you for being able to say something.

Actually, now that I think back...i did go back to this lady and told her how i felt...she got defensive because I mentioned that she will be talking to her manager about it...but all i remember is the fact I couldn't say anything at first.

PrincessMiriamele

I just wanted to say well done too. It was an awful experience, but I feel you stood up for us all, so thank you!!

myfitnessval

good for you! thats so awesome that you've gained the confidence to stand your ground to inconsiderate a-holes like that person!

AJ_Pete

I'd wear those damn jeans every single time I walked into that store :drinker:

fionat29

This is unbelievable!! Well done you for sticking up for yourself!! People are so rude!!

ktull68

Kudos for you. I would have been so caught off gaurd that I would not have responded as well as you did. How hurtful. I'm glad the manager was involved. Don't let the evil few get to you.

foraubs

I commend you on standing up for yourself, and doing so in a respectable manner.

Well done! Enjoy the denims!

penniemh

Kudos to you...great job!

kittyhasclaws

Good for you! I would've popped her one in the mouth.

mbajrami

That's a great story. Way to go, sticking up for yourself. I would've probably rammed granny with my cart.

happypath101

I think you handled that really well. You were firm and to the point without getting overly emotional (not that that isn't an emotional conversation, My God!). I think it's great that you spoke up at the register and to the manager as well. That was the right thing to do. Maybe you've prevented someone else from having to go through that. I'm sorry you had to go through that, though.

SelenityJ

I'm proud of you! Way to go!

waronmyfat

what a ***** i would have slapped her one.. you got more control then me

Restybaby2012

MAJOR KUDO's for defending yourself and all of us who are not a size 2. She had no right speaking to you in that manner. I applaud you for not raising the roof over it as well. I guarantee had it been me everyone in the freakin store would have heard it and everyone would have been alerted to her.

Whatta buncha crap

AZKristi

Good for you to have the confidence to stand up for yourself!

alarae

Wtg!

Go1096

I had the worst customer service experience ever when I went to walmart to pick up a couple of things for our trip to Maine a week and a half ago. We were going to make the trip driving and needed some snacks, supplies, and electronic equipment so my Love dropped me off at the front door and stayed out in the van with the dog and our 5 year old. About halfway through the store I realized that we'd forgotten the present for the wedding we were attending at home and asked him to go back for it.

That meant that I had extra time to kill when I got done finding everything that we needed. I went into the clothes in the junior's department because I saw some cute shirts on sale. I picked out a shirt and was bent down examining a pair of on clearance $9 faded glory low rise jeans when a sales associate approached me. She appeared to be in her late 50's or early 60's and at first glance appeared genial and grandmotherly. However, the words that came out of her mouth were anything but genial.

“Excuse me, miss but the woman's department is over there,” she said pointing to my right.

I'm sure I looked shocked because she felt the need to elaborate.

“This is the junior's department, it only goes up to a size 17 or so. I'm sure you'll have much better luck finding something in the plus sizes.”

By the time she was finished uttering these words, I was back to my senses and pissed but I tried to give her the benefit of the doubt.

“I'm sorry but I wear a size 16 and I don't really like the style of the jeans womens' department.”

She stood her ground despite the jeans in my hand that were my size.

“Well, we have some new ones in and I'm just sure you'll have much better luck over there. The juniors department wasn't really made for women like you.”

Breaking point.

“I'm sorry but your perception must be really off because I wear a size 16 and am perfectly fine fitting into clothes here. Maybe next time you shouldn't approach a woman just because you think she's fat. I could have been shopping for anyone. I'm asking you to leave me alone now.”

“I was only trying to help,” she muttered as she turned around to walk away.

“And I didn't ask for any help or appear to be lost so thanks anyway.”

After she left I put my jeans in my cart and wandered around trying not to cry before I started to think that maybe she was right and I should go try on my jeans just to make sure. So, I did. They fit. Take that stupid, rude, granny b!tch!

When I got up to the register to pay, I told the cashier about my experience. She was a bit on the chunky side too and she was livid. In fact, she knew just who I was talking about. Without my prompting, she went and got a manager. I told her too and almost cried while relating it.

The fact of the matter is that I may not be able to prevent people from calling me fat in my everyday life. I may not even be able to prevent employees of the places that I visit from thinking that. However, I sure as hell can expect to not be treated like **** or singled out because of my weight at the places where I chose to spend my money and if I can prevent someone else from being treated like that, I sure as hell will.

Honestly, I could understand if you're reading this and don't understand why it's a NSV for me. The fact is that before I started losing weight, even if I had been able to fit into the clothes in that department, I would have simply walked away. I would have been too embarrassed to stand my ground. Today, I have more confidence in myself. I'm not going to let myself get pushed around.

You go girl! What a hateful witch that woman! I am glad you politely told her to kick rocks and reported her.

KaleidoscopeEyes1056

I'd wear those damn jeans every single time I walked into that store :drinker:

This! If she still works there, you should strut your stuff in those jeans!

HarrietSabre

She was just trying to help you and now she might lose her job and her ability to pay for her family and her home? And as I presume you're American, her health insurance, meaning she might die because she tried to help you? Great.

Also, for all you feel like she's judging you for being 'fat', you've judged her, and her trying to help coming across as offensive to you might have been a sign of Asperger's or any number of things.

kstrunk1

Thank you! Despite being Walmart jeans they're awesome!

Walmart jeans fit me the best!! Faded Glory jeans were rated very high by Consumer Reports a few years ago.

As for the rude and horrible way you were treated ... I am just in shock and am so sorry you were treated that way. I would have held my ground, too, but would have crumbled and began bawling as soon as I saw my husband. GOOD for you for informing management!

brizzle125

Way to go, people suck. To bad she didn't see you fit into the jeans haha

AmyFett

I've had a similar thing happen to me too. I was looking at 'skinny' jeans because i wanted to wear my tall wedge sandals. This ***** kept eyeing me, so instead of the dull jeans i was looking to get, I got the brightest lime green ones (they're in my profile even) and I've made it a point to wear them the 3 times i've gone to Target since

I would have never done that before losing weight, but whose business is it anyway? They just see fat girls, they don't see that we're busting ours *kitten* to lose weight. They don't see any disorder or disease that we may have which is contributing to our fatness. People are just so judgmental and ignorant.

Cherp18

I can't even imagine what her problem was! She is only employed due to you spending your hard earned $$ there so it would be in her benefit to be a little nicer! Witch! You did everything right. Cheers & enjoy those jeans!