Customer On Mobile Refused Service

Not just rude, but you really should pay attention to checkout. Not that you'll be cheated, but legitimate mistakes are made. Things can be double scanned or the wrong produce number can be keyed. Much easier and less stressful to fix those as they happen than after your done with the transaction.

We get a lot of people at my store on cell phones, but a majority of them hang up or tell the person to wait when they get to the register. Many that are on the phone are buying for friends or parties (I work at a liquor store), so they're talking about what to get or things like that. If they're still on their phone at check-out, I just do things silently. If I need their ID, I'll say ID, but meh, usually they have it out already.

Most people who come into my store are really friendly toward us, and enjoy having conversations with myself and my co-workers. My manager says it's because "they're getting their happy juice". I can imagine it's similar to being a bartender in that we hear all types of stories... :laugh:

Proper manners, more and more people seem to be lacking it.

This!!! It seems that decorum in on a steady decline.

It is part of my job to get at least 80% phone capture, and 50% email capture. If I skip through those steps without asking the customer for them and a manager sees, that's my *kitten*.

Now this is what I find rude.
It's not the cashiers fault but it is the fault of the business.
I hate being asked this question every time I shop.
If I've said no before I said no. live with it.
The cashiers unfortunately have to live with being told to be rude to customers this way
They should talk to the union.
Some cashiers in Australia have managed to get the upsell and intrusive details type questions stopped thru negotiations.

To be honest I totally agree. Do you really think I like hounding people for their freakin phone and email? If there's no manager around, I simply say "Feel like giving phone and email for coupons and promotions?" usually followed by a "Sure, it's..." or "No, thanks." At which point I skip it and give them the receipt. But because customers are apparently just letters and numbers, and employees are percentages, when there is a manager I'm forced into my spiel about "Oh, are you sure? We don't sell your information, we'll never call you, it's for demographic purposes blah blah blah" I hate even listening to myself saying it O.o It's really the only part of my job I dislike. I don't think it's really that rude when there aren't any managers around though. Just a simple Sure or No, thanks and I skip through it. and we're done.

ETA: Did I mention that I'm also required not to actually ask, but to make it a statement? "Phone number, please." "Email, please." Again...these are things I only do when there's no manager.

I work in a deli and it is super annoying when customers are on the phone and you have to say something four or five times because they're on their phones. It's also annoying when we call a number two or three times and no one answers, so we go on to the next one, then someone starts yelling we skipped their number. Well maybe if you weren't on the phone, you wouldn't have gotten skipped.

OMG this! And policy was to call out the number 3 times in both french and english. Then move on to the next person and they would get so angry and complain that we skipped them.
So glad this isnt my job any more!

I do hate being asked for my phone number or email...or forced chitchat about the weather. Hi, yes, no, thank you is about as much as I want to interact. Im just anti social that way

Where I work, there is no such policy. However, for me to do my job I must talk to you. If you are on your phone when you get to me, I politely stand there and stare at you with a pleasant smile on my face until you get off the phone. When you look at me like I have lost my mind, I politely say " I can wait for you to finish". See, now you are wasting your own time as well.

I try not to be on the phone when checking out at the grocery store, but i tend to ignore the person I'm on the phone with so that i can pay attention to the cashier anyways. so really for me i'm rude to the person i am on the phone with.

I think it's rude when a drive thru has a sign asking you to end all cell phone calls before you reach the window. And then you get to the window and the clerk is taking orders over their headset from people behind you the whole time they are taking your money and giving you your food.

It's horribly rude to be on the phone while checking out. If it's an emergency, then people should kindly step aside and let others go before them until they are done with their business. It seems that in the past several years treating others with kindness and respect has taken a backseat.

While I'm usually on my mobile a lot, I AM NOT while at the checkout counter, or at a drive thru window. Some people just think they're so important...That's that whole entitlement attitude. smh

I think it's rude when a drive thru has a sign asking you to end all cell phone calls before you reach the window. And then you get to the window and the clerk is taking orders over their headset from people behind you the whole time they are taking your money and giving you your food.

dumbest post of the day goes to ^^