rewarded myself by being humiliated....

Doodlewhopper

Bust that bully. I bet he would have found another reason to disrespect you even if you were skinny. I would have demanded his name and insist that he spell it for me.

When you run into jerks like this always be calm but insistent. "May I have your name?". "Spell it for me please." Continue to make this request without answering any of his questions. The jerks always change their tune and get defensive and often apologetic. I know. LOL

A mailed letter would garner more attention. Call AND write to both. When you get the secretary be dignified and polite and explain why you are calling. She just may surprise you and become an advocate and help you.

Ashley Brown, CEO
Thomas Hendrickson, CFO
Sports Authority Incorporated
1050 W Hampden Ave, Englewood, CO 80110
(303) 200-5050

and be sure to direct them to this thread, Im sure they would appreciate your input.


BTW Seems you have a domestic situation many would envy. You have a loving spouse & that manager probably has an unhappy & miserable existence.

Welcome to running...you are a runner you know....like an athlete?

MyChocolateDiet

1) I don't remember this scene from Pretty Woman at all. I remember a prostitute being treated like a prostitute by snobby sales girls, but no overweight people?
2) I'm wondering why you didn't just ask for the name brand you'd found online during your research. Especially if you felt someone was already focusing on your "belly" and weight, I personally would never respond to a visual attack on my appearance by giving someone, anyone (manager or not) more ammo by using words like jiggly and etc. I'd just ask for the name brand in my size. Perhaps that's what he meant by "more specific".
3) You seem really proud and happy with your D!cks's shopping excursion but that was really just facilitated by hubby's hand-holding, no? I really think you are overthinking things and walking into the store expecting therapy/cheerleading/commiserating/diagnosing rather than shopping help of the "can I help you find something" variety which is really all there is out there these days since the economy turned. If you need that much help after you're online research go to a store that caters more to people, it will cost more money but they will help you work out your problems questions with less attitude and more of an eye on the ball/dollar. You can't rely on your husband to go with you to buy everything. For now though until you develop the moxy to go it alone, he is your hero of the day and as such deserves a BJ. :flowerforhim: :flowerforyou:

flower? after spouting that you think a flower makes it ok?

Not really, I don't really think a flower will be enough for some people on here, but I just wanted to try to soften the message because I really wanted it to be accepted in a helpful way like I meant it. Sorry you felt it was a "spout" just because it was longer than all the high fives going on in here. Hopefully though, the length of it will make it something she bothers to read.

MyChocolateDiet

You should write a review on yelp.com calling them out. Worker might not read it, but I guarantee it will deter potential future customers.

no i think that is going way overboard for a manager who was likely just only overstressed and confused (maybe even tired and hungry). then add to that that OP's self talk might have made it feel worse than it was, and I think getting someone fired over it and/or closing down a whole store and getting lots of people fired is going way way overboard.

MyChocolateDiet

I have never been so humiliated and all I was trying to do was reward myself by building up the confidence to go into a sports store and splurge on all new nike running gear and that's when a horrible person tried to bring me down.:grumble:
I have never ever been one to be a runner and yet alone actually buy any type of apparel that contributes to it but after 5 months of bulding up my endurance with cardio and losing 35 pounds I was literally swimming in my old sweats and t shirts and wasn't able to keep them from dragging. Although im still a ways from my goal this is a great beginning for me. My husband decided to surprise me and take me to buy some actual running capris, sports bra, top etc. I was so excited being that I have never owned anything like that due to fear of what I would look like in it, paying that amount for exercise clothes when failing at all other diets and just the overall courage of walking into a sports store asking for help and what I should buy and if I could even fit in it!
Two days ago my hubby took me into sports authority after I did research on some gear online that way I saved myself any less humiliation of being completely clueless of what im looking for. I started looking around as my hubby shopped with the kids in another dept. and noticed there was nobody else in store besides employees which was a plus! I then see an employee which seemed to be the manager walking down the isle and he asks me if Im finding everything ok and I got the courage and asked him I actually need help on finding some new running capris. As I came around the rack he stopped and looked at my stomach and my body up and down and started to walk away saying well you need to be more specific and already I felt like I had been kicked in gut the way he looked at me in disgust. He wasn't young either he was late 40's/50 so I expected a little more maturity. I told him something that helps a little with jiggeling and comfort when running although I know nothing will completely prevent it. He then tells me " uh we don't carry anything in this store like that" I was very confused because of details on the clothes I read online I knew they had something in such but at this point I realized he just didn't want to help me or thinking I wouldn't fit in anything. I even told him im a size large/xl. He then tells me while hand gesturing at all the workout clothes that "all we have here is stuff for everyday use" as if I don't workout everyday.He then walked to the front cashiers and started arguing with his own employees about scheduling. Very unprofessional! I know im not over reacting being such a sensitive subject to me but the way he talked was so rude as well as body language. He wouldn't recommend nor try to show me anything else. I just stood there so upset and went and got my husband and said lets leave now! It was like the scene from pretty women, I swear!! I usually can handle my own but I was so hurt and felt so little after going in a feeling so proud Ive even come this far! Then of course hubby is wanting to know what happened and becomes extremely upset and I refused to tell him what happened till we already left. I didn't want anything else to escalate. After telling him the story He gave me so much support and talked me out of the emabarrasment and then decided to take me to ****s sporting goods. At first I didn't want to but he said he would be right there with me. Well after visiting that store my whole attitude changed! The employees treated me with so much respect, didn't look at me differently and I found everything I needed including the same running pants I saw at sports authority and even cheaper! It worked out great, I got what I needed and more and gave all my business to a well deserved company. I will never go to sports authority again and highly recommend ****s sporting goods to everyone. I tried emailing sports authority and of course no email address on website to contact or atleast none that I saw and tried calling customer service and was on hold for 5 min and never spoke with anyone and I didn't want to waste any more of my time with them. After all that It did become a success story after being that I got my gear and actually fit into something nice to workout in. Sorry I had to vent but im still proud to how far Ive came and understand theres gunna be bumps on the road but that's just making me stronger and I will not let nothing nor anyone bring me down and that's what I call success!! :happy:

1) I don't remember this scene from Pretty Woman at all. I remember a prostitute being treated like a prostitute by snobby sales girls, but no overweight people?
2) I'm wondering why you didn't just ask for the name brand you'd found online during your research. Especially if you felt someone was already focusing on your "belly" and weight, I personally would never respond to a visual attack on my appearance by giving someone, anyone (manager or not) more ammo by using words like jiggly and etc. I'd just ask for the name brand in my size. Perhaps that's what he meant by "more specific".
3) You seem really proud and happy with your D!cks's shopping excursion but that was really just facilitated by hubby's hand-holding, no? I really think you are overthinking things and walking into the store expecting therapy/cheerleading/commiserating/diagnosing rather than shopping help of the "can I help you find something" variety which is really all there is out there these days since the economy turned. If you need that much help after you're online research go to a store that caters more to people, it will cost more money but they will help you work out your problems questions with less attitude and more of an eye on the ball/dollar. You can't rely on your husband to go with you to buy everything. For now though until you develop the moxy to go it alone, he is your hero of the day and as such deserves a BJ. :flowerforhim: :flowerforyou:

MyChocolateDiet: I totally agree with your comments

Thanks, so do I. lol.

MyChocolateDiet

I had a similar situation happen. I was getting new shoes and the men at the store (a shoe store) decided to wait on the skinny woman instead of the chubby one (me). She even walked in after me, and one of the employees had already acknowledged that he would be with me as soon as he finished with his current customer.

I called corporate. And I would recommend you do something like that. There is absolutely no reason for you (or anyone) to be treated like that! I'm so sorry he was such a douchecanoe!

But it sounds like you have an amazing and supportive husband!!!

so the other guy was already going to help you which might be why the next guy was taking the next customer....you? I don't get all this? Is this real life?

angelfish257

It might be worth googling to try to find email details for the company CEO, press office etc and then send your email to them directly - probably a better chance of getting a response and also of something being done at the store in question. Worth a shot!

Sharon_C

You need to write Sports Authority and tell them this entire story. Tell them how much it took to screw up your courage and how excited you were to finally buy workout clothes and that you picked their store because of the research you did online. Also tell them that you took your business to their rival (name their rival) and will never come back. Type it out and mail it snail mail. It will mean more that you actually took the time to write to them and not email them.

sullus

I tried emailing sports authority and of course no email address on website to contact or atleast none that I saw and tried calling customer service and was on hold for 5 min and never spoke with anyone and I didn't want to waste any more of my time with them.

If you want results, don't email them. Post the relevant parts of this on their facebook or twitter. That gets companies' attention.

smirf1972

Congrats on the weight loss so far, i'm glad you got better treatment in your secoond store, there is no excuse for any shop assistant let alone manager to treat a customer that way, tired, hungry or stressed you put it to one side and slap a smile on. :bigsmile:

Doodlewhopper

I had a similar situation happen. I was getting new shoes and the men at the store (a shoe store) decided to wait on the skinny woman instead of the chubby one (me). She even walked in after me, and one of the employees had already acknowledged that he would be with me as soon as he finished with his current customer.

I called corporate. And I would recommend you do something like that. There is absolutely no reason for you (or anyone) to be treated like that! I'm so sorry he was such a douchecanoe!

But it sounds like you have an amazing and supportive husband!!!

so the other guy was already going to help you which might be why the next guy was taking the next customer....you? I don't get all this? Is this real life?

Dearest Chocolate, after reading your contributions to this thread I feel it would be "helpful" to advise you not to bother sending me a friend request. I hope you take this advice in the spirit in which it was given. It is only for your own good that I deny your emotional needs.

Later tater,
Dudley Doodlewhopper

action_figure

Post it on the Consumerist.

lallaloolly

i'm sorry you felt so bad after a reward trip; try to remember that people's bad behavior is almost always about their issues and not about you. the fact that he went and immediately started arguing about his schedule tells me this is a guy who was already pissed off and who didn't want to be there regardless of who asked for his help. and while it would have been nice to receive good service, his poor performance doesn't change one ounce of the fact that you've come this far with hard work and dedication, and that you have a husband who obviously loves and supports your efforts.

Sharon_C

So I just read the rest of the comments. I think its interesting that some people think you're going overboard and shouldn't say anything or that maybe the manager was having a bad day.

I'm a retail manager (NOT with Sports Authority) and we constantly tell our associates to leave their personal problems at the door. When you walk up to a customer they aren't to know anything about what's going on in your life. You concentrate on the customer and make their world your world for the little time you're together.

He shouldn't have acted like that and his superiors need to know what he did. I very highly doubt he'll be fired unless he's received many similar complaints and I'm absolutely positive the store won't be shut down because of your complaint. He'll probably be talked to and reminded to put the customer first and to not discuss business on the sales floor. It MIGHT be noted in his personnel file, especially, like I said, if this isn't his first complaint.

redcollins78

That's what's up!! Glad you found what you were looking for and keep up the great work!! If you believe, then you can achieve and it sounds like you are well on your way...

smirf1972

I had a similar situation happen. I was getting new shoes and the men at the store (a shoe store) decided to wait on the skinny woman instead of the chubby one (me). She even walked in after me, and one of the employees had already acknowledged that he would be with me as soon as he finished with his current customer.

I called corporate. And I would recommend you do something like that. There is absolutely no reason for you (or anyone) to be treated like that! I'm so sorry he was such a douchecanoe!

But it sounds like you have an amazing and supportive husband!!!

so the other guy was already going to help you which might be why the next guy was taking the next customer....you? I don't get all this? Is this real life?

Dearest Chocolate, after reading your contributions to this thread I feel it would be "helpful" to advise you not to bother sending me a friend request. I hope you take this advice in the spirit in which it was given. It is only for your own good that I deny your emotional needs.

Later tater,
Dudley Doodlewhopper

Love it!!!:flowerforyou:

admegamo

Every time we go to Scheels with my brother, all the employees act like my mom and I are invisible and only acknowledge my brother. I'm kind of bratty because if I'm looking for something, I almost always say in a loudish voice, "Hey will you ask for (insert product) since they don't seem to like us here cuz we're fat?" But only when I've litterally been trying to ask for help and keep getting avoided.

The last time we were there though, everyone was alright BUT some kid who looked like he was 12 (he was chubby) looked at me and turned to, I assume, his parents and said, "I feel sorry people like her because ... " I didn't hear it. I turned to look at them and they were all looking at me giggling. So I gave them a mean sneer and the lady pulled her kid close and they stopped giggling and walked away.

We get stuck going there a lot because I think it's the only store near us that has a big selection of stuff.

MyChocolateDiet

I had a similar situation happen. I was getting new shoes and the men at the store (a shoe store) decided to wait on the skinny woman instead of the chubby one (me). She even walked in after me, and one of the employees had already acknowledged that he would be with me as soon as he finished with his current customer.

I called corporate. And I would recommend you do something like that. There is absolutely no reason for you (or anyone) to be treated like that! I'm so sorry he was such a douchecanoe!

But it sounds like you have an amazing and supportive husband!!!

so the other guy was already going to help you which might be why the next guy was taking the next customer....you? I don't get all this? Is this real life?

Dearest Chocolate, after reading your contributions to this thread I feel it would be "helpful" to advise you not to bother sending me a friend request. I hope you take this advice in the spirit in which it was given. It is only for your own good that I deny your emotional needs.

Later tater,
Dudley Doodlewhopper

Dude, if you actually knew me, you'd know 3 things.

1) I hardly ever send friend requests and since this is the first time I ever noticed you on the boards, yeah that was never gonna happend and
2) I actually did mean that to be helpful. I fear OP is in danger of going into a lot of situations all worked up from how SHE perceives herself and then projecting that onto any interactions she has with anyone.
3) I have been in the position of someone being rude in the store to me for my size before and know exactly what it feels like but i don't feel the need to have them get fired over it, nor do I assist them in putting me down by sticking around and adding more fuel to their arsenal. I just think if OP is going to have success at weight loss, she might be helped by developing a thicker skin and that way she'll be ready for all the myriad of other social awkwardness that she might encounter when her weight loss shows, and people get curious or backhanded etc. Read other threads people, I'm not making this stuff up, it happens and I think OP in all seriousness cannot rely on her husband to be there 24/7 and soon her weight loss will make it so that she engages in more and more touchy conversations. I'd like to see her in a position to handle it.

karllundy

no wonder you were his only customer.

Yep...this. Congrats on the success so far!! Enjoy running...I never thought I would, but I do!

MyChocolateDiet

So I just read the rest of the comments. I think its interesting that some people think you're going overboard and shouldn't say anything or that maybe the manager was having a bad day.

I'm a retail manager (NOT with Sports Authority) and we constantly tell our associates to leave their personal problems at the door. When you walk up to a customer they aren't to know anything about what's going on in your life. You concentrate on the customer and make their world your world for the little time you're together.

He shouldn't have acted like that and his superiors need to know what he did. I very highly doubt he'll be fired unless he's received many similar complaints and I'm absolutely positive the store won't be shut down because of your complaint. He'll probably be talked to and reminded to put the customer first and to not discuss business on the sales floor. It MIGHT be noted in his personnel file, especially, like I said, if this isn't his first complaint.

Its obvious by "some people" you mean me. So I'm gonna be direct and have a spine and rebutt directly. Thank you for weighing in from a managers perspective. I really hope what you say is true. I also still hope OP gets to where she cares more about her own frame of mind entering this situation, than the comments or behavior of someohe who shouldn't matter that much to her.

Ashwee87

I was reading their Facebook page that was linked and I see a LOT of complaints about bad customer service.

Also, the page says this is their contact/customer service complaint email: social@sportsauthority.com

Regardless, sorry you had to go through that. I probably would have given that jerk a piece of my mind.