Barista refused to remake my drink or add more milk to it

workoutgirl141

The whip melted which then showed me how much it was, it was too much whip cream, they left an inch below the rim for whip cream and thats too much.

So that 1/2 inch that they shorted you made you upset enough to create a post here to complain about it?? :noway:

Life is to short to sweat the small stuff!!

It was actually an inch

AlongCame_Molly

Side note:

"Whipped cream": Cream that had been subjected to whipping to achieve a frothy, thick consistency.

"Whip cream": Cream made from a whip? :huh:



Sounds vaguely hot, but still not something I'd want in my coffee. :laugh:

workoutgirl141

The whip melted which then showed me how much it was, it was too much whip cream, they left an inch below the rim for whip cream and thats too much.

Are you saying that you get this drink many times, and this one time it looked very different from all the other times? That argument would be more reasonable - as in you expect Starbucks to produce and serve a consistent product for the same money charged.

Yes, I get this same drink on a daily basis and this time it seemed different.

RunsOnEspresso

The whip melted which then showed me how much it was, it was too much whip cream, they left an inch below the rim for whip cream and thats too much.

So order it without whip cream next time?

jmc0806

this just in...starbucks is terrible

workoutgirl141

I am so upset, I had a drink made at Starbucks and when they made it they showed it to me and from what I could see it looked good but I waited a bit and when the whip melted the drink was like an inch down from the rim! So they had filled it up with an inch of just whip cream and when I showed them this and explained it and asked for more milk they refused to do it and refused to remake it saying well I showed it to you before and its just fine, well I couldn't tell before that they used so much whip cream. And they refused to remake it and told me to stop talking.

If you talk like you write, this makes sense.

Why?

TavistockToad

Starbucks suck. Go to Costa instead

This!

yogicarl

An inch from the top of the cup sounds about right to me.

I have always had excellent service at Starbucks and found the staff to be patient, efficient and polite.

Starbucks even offer to carry the used coffee grounds out to my car for my veggie garden. I asked Costa for the same and they said they just throw theirs away.

edit: they even offer hot soya milk upon request for the vegans who enjoy coffee out there.

verdemujer

If I have bad service at a Starbucks, I go to the website and lodge a comment. I've done it for poor drinks and poor customer service. Both times the company has responded immediately and taken care of the problem. For me, they mailed me free drink coupons, both times. In the case of the customer service, I think the girl had to go for more training or something because she was off that shift for a long time. Now she's back and she is a different person with the customers. Complaints to the company work. They don't work if you do it here.

Personnaly, I would never have this problem because I hate whip cream and won't order it. Ever.

kristen49233

The whip melted which then showed me how much it was, it was too much whip cream, they left an inch below the rim for whip cream and thats too much.

So that 1/2 inch that they shorted you made you upset enough to create a post here to complain about it?? :noway:

Life is to short to sweat the small stuff!!

It was actually an inch

I would assume they would fill to about a 1/2 inch below the rim....but seriously??? Geez....did you catch my second statement?? You must be really sweating right now! Get a grip!

thundrks

I have patronized Starbucks all over the world.... They've never shown me my coffee and asked if it looked ok. Why would they do that? Do they usually do that? Maybe they already knew something was wrong with it? This post is making smoke come out of my ears.

MrJThomasEsq

Side note:

"Whipped cream": Cream that had been subjected to whipping to achieve a frothy, thick consistency.

"Whip cream": Cream made from a whip? :huh:



Sounds vaguely hot, but still not something I'd want in my coffee. :laugh:

Choke, snort,,,guffaw!!!:laugh: :laugh: :laugh:

WakkoW

I am thankful I have never gotten upset over a cup of coffee.

ruffnstuff

For future reference...this should be in the Chit Chat & Nonsense section, not the Food & Nutrition section. :bigsmile: But dang, if you're gonna get this freaked about an inch of drink, you must REEEEEALLY need your coffee. Better luck tomorrow.

Sarahndipity30

Just No.

fruttibiscotti

The whip melted which then showed me how much it was, it was too much whip cream, they left an inch below the rim for whip cream and thats too much.

Are you saying that you get this drink many times, and this one time it looked very different from all the other times? That argument would be more reasonable - as in you expect Starbucks to produce and serve a consistent product for the same money charged.

Yes, I get this same drink on a daily basis and this time it seemed different.

Ok, now I get it.

This seems like a case of poor customer service. Two courses of action perhaps:

1) don't buy from them again, you vote with your $$, and seems like that particular location does not deserve your money
2) call and find out who the store owner is, let owner know what happened, identify date, time and employee. From what I observe, Starbucks is huge on customer service and producing consistent products to delight the customer. Owner of this franchise would care to know of any deviation from the customer-focused objective.

BlueBombers

I hate Starbucks.

Just here for the comments :smokin:

juniperfox

First world problems at their finest.

edit: getting my popcorn ready.

micheleb15

The whip melted which then showed me how much it was, it was too much whip cream, they left an inch below the rim for whip cream and thats too much.

Are you saying that you get this drink many times, and this one time it looked very different from all the other times? That argument would be more reasonable - as in you expect Starbucks to produce and serve a consistent product for the same money charged.

Yes, I get this same drink on a daily basis and this time it seemed different.

Ok, now I get it.

This seems like a case of poor customer service. Two courses of action perhaps:

1) don't buy from them again, you vote with your $$, and seems like that particular location does not deserve your money
2) call and find out who the store owner is, let owner know what happened, identify date, time and employee. From what I observe, Starbucks is huge on customer service and producing consistent products to delight the customer. Owner of this franchise would care to know of any deviation from the customer-focused objective.

You seem fun too.

Dgydad

Sounds like you aren't very well acquainted w/ Starbucks or their drinks. If the recipe calls for whipped cream, they have to leave space at the top of the cup to add it. Since whipped cream contains a large volume of air, it occupies less space when it dissolves - the gases that expanded the cream dissipate.
If you didn't specify "no whip", it sounds like you got what you ordered. You should not expect to get your drink replaced at the business's expense because you didn't order what you actually wanted..................................