Exercise from Apple Watch not syncing

13

Answers

  • perryc05
    perryc05 Posts: 226 Member
    spunup85 wrote: »
    Same. Incredibly frustrating. Tech support never got back to me. I tried removing app and reinstalling on my phone to see if resolve issue (after I synced data). Once reinstalled, I lost all of todays data and cannot restore it even if I sync my iPad which still has the data and then sync the phone. Buggy, buggy update. It should never have been released.

    Try clicking on the NewsFeed button of the app and see if your exercise from your current day comes across.
  • jensbrooks1971
    jensbrooks1971 Posts: 1 Member
    Years ago MFP suddenly had this issue with FitBit. I couldn’t get any customer service and became a premium member to try to get service. What they said then was the same thing they are saying now about the Apple issue (which I bought to replace my Fitbit since I was tired of it not syncing)…based on my experience, I wouldn’t hold my breath waiting for a fix. I’m shopping for a new tracking app.
  • bogeybadger
    bogeybadger Posts: 2 Member
    Not working for polar watch either. Updates always mess this up. Come on guys I don't want anything new just keep the app working please. it's not the first time to happen.
  • HardtoLose2016
    HardtoLose2016 Posts: 1 Member
    Same issue for me and it has to do with the upgrade, which I don’t appreciate as the new Dashboard really doesn’t work. Work around for Apple users is to enter your workouts manually. I go to my Fitness app and look at what my workout was, mostly Mixed Cardio, check the time and Active Calories and enter them in My Fitness Pal. It seems the push is for every to do the Premium membership but until this is fixed; resounding NO.
  • marcusbrittanicus
    marcusbrittanicus Posts: 1 Member
    edited June 2022
    So, as per the title after about 3 years of using the workouts built into apple watch OS and having them sync perfectly to MFP on IOS they suddenly stopped. I have been through you tube videos. MFP help, mates who use it, deleted the watch and ios apps and reinstalled etc etc but it just wont sync.
    Right now MFP is useless to me does anyone know of a reason/cure/
    I believe we had a recent update (down date lol) could that be it?
    I have emailed MFP support but not holding ,my breath

    Thanks all

    Mark
  • Lietchi
    Lietchi Posts: 6,801 Member
    edited June 2022
    This is a known issue:
    https://community.myfitnesspal.com/en/home/leaving?allowTrusted=1&target=https://support.myfitnesspal.com/hc/en-us/articles/360032274552-Known-Issues-iOS-App
  • Chellbelle75
    Chellbelle75 Posts: 2 Member
    Is anyone else having trouble getting their exercises to sync automatically since the latest update? I have had to manually enter mine when they were just posted from my watch before. I turned my settings off and back on again and it hasn't made a difference
  • Freelily
    Freelily Posts: 3 Member
    I have had the same frustrating experience and I am a premium member getting sub par services. Please fix this mess!
    The Apple Health Kit isn’t even showing up on the online site. Here’s hoping you can turn this app back into the seamless experience it used to be. Otherwise I will be looking for a new interface for my Apple Watch.
  • heizmanjenny
    heizmanjenny Posts: 3 Member
    edited June 2022
    same issue with calories from Polar Flow. MFP "imported" calories yesterday and today not. Ugh!
  • perryc05
    perryc05 Posts: 226 Member
    edited June 2022
    Hi all,

    Try pressing the Newsfeed button on the app and then going back to Diary. The recorded exercise from the current day should come across:

    99s60xb1k0i9.jpg

    vht8zvfrdsb4.jpg

  • Chellbelle75
    Chellbelle75 Posts: 2 Member
    edited June 2022
    Yes! I do! I want to make sure my stuff is as accurate as possible and this is very infuriating! Especially for what we pay for premium!
  • perryc05
    perryc05 Posts: 226 Member
    edited June 2022
    Try pressing the Newsfeed button on the app and then going back to Diary. The recorded exercise from the current day should come across:
    o45wlmbb421o.jpg

    tj3c49c6ww2q.jpg

  • perryc05
    perryc05 Posts: 226 Member
    edited June 2022
    Try pressing the Newsfeed button on the app and then going back to Diary. The recorded exercise from the current day should come across:
    o45wlmbb421o.jpg

    tj3c49c6ww2q.jpg

  • myfitnesspal3621
    myfitnesspal3621 Posts: 1 Member
    edited June 2022
    That worked.

    Houston, we have a bug!
  • perryc05
    perryc05 Posts: 226 Member
    edited June 2022
    myfitnesspal3621 wrote: »
    That worked.

    Houston, we have a bug!

    Yeah they know about the issue and said they are working on it.
  • btoler2014
    btoler2014 Posts: 1 Member
    Hi. Love the new home screen but now never connecting to Apple health. I have gone into the health app and selected share, i have rebooted. Any tips?
  • Lietchi
    Lietchi Posts: 6,801 Member
    edited June 2022
    This is a known issue:
    https://community.myfitnesspal.com/en/home/leaving?allowTrusted=1&target=https://support.myfitnesspal.com/hc/en-us/articles/360032274552-Known-Issues-iOS-App
  • moggser1
    moggser1 Posts: 3 Member
    Wagwan fam, as I said, Apple Watch is not syncing exercises earned with the app any idea why, I’ve done the norm , deleted app logged in and out , manually synced it turned watch on and off all the usual, even went the shop for milk nothing helps
  • Lietchi
    Lietchi Posts: 6,801 Member
    edited June 2022
    This is a known issue, with a suggested temporary solution:
    https://support.myfitnesspal.com/hc/en-us/articles/360032274552-Known-Issues-iOS-App
  • chim3341
    chim3341 Posts: 2 Member
    edited June 2022
    Lietchi , this fix didn’t work for me. 😡
  • moggser1
    moggser1 Posts: 3 Member
    edited June 2022
    Re-installing didn’t work for me anyway, as I’ve said I tried the usual and it’s not solved it, thiss issue has just occurred from yesterday onwards, hasn’t been a probes before that I can recall
  • LeeAnne448
    LeeAnne448 Posts: 1 Member
    edited June 2022
    I am having the same problem and have tried all of the usual fixes without success.
  • MrCooling
    MrCooling Posts: 3 Member
    There is another workaround which I discovered today by accident.
    On iPhone:
    In Diary view: at the top of the page, where it has "Calories Remaining" there are 3 dots on the right-hand side.
    Tap them.
    New screen appears called "Custom Dashboard".
    Tap "Calories Focussed" - even if you already have it set to that.
    It will refresh and the screen will automatically change back to your diary...and it will import your day's Apple Workouts.

    Typing it out makes if sound far more time consuming than it is!
    It takes two taps and about 2 seconds.

    No idea why that works, but it does.
  • moggser1
    moggser1 Posts: 3 Member
    edited June 2022
    Has anyone any suggestions
  • MySeniorFitness
    MySeniorFitness Posts: 3 Member
    Let’s just get it fixed. Obviously this is not an API issue. Also hate the dashboard. Is this developed in the USA by 10 year olds? Keep it simple. You are not Facebook.
  • al1475
    al1475 Posts: 1 Member
    edited June 2022
    This issue is since the newest update. Hope they fix it soon.
  • j75jyh97nq
    j75jyh97nq Posts: 7 Member
    edited June 2022
    Same here. Seems to be product of latest update. However, this did work for me:

    "Going to the newsfeed and refreshing that page within the MFP app has prompted the integration to sync for some, but not all, members. "
  • lorieca
    lorieca Posts: 11 Member
    @perryc05 Thank you so much for the work around.
    perryc05 wrote: »
    Try pressing the Newsfeed button on the app and then going back to Diary. The recorded exercise from the current day should come across:
    o45wlmbb421o.jpg

    tj3c49c6ww2q.jpg

  • lorieca
    lorieca Posts: 11 Member
    It really worked. Thank you @perryc05
This discussion has been closed.

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