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Please flag the spam !
The new forums have features to limit spam, like rate of posting restrictions. However to keep the boards easy to access there are no restrictions on signing up and posting, so we still get spam here. We can now flag the posts and have them disappear if 5 people mark them as spam, so as well as shouting at the screen when…
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Report Food Data Inaccuracies
Hi everyone! Improving and maintaining our robust food database is extremely important to us at MyFitnessPal. We have an entire team of registered dietitians and engineers working behind the scenes to improve our data and correct inaccuracies, and we need your help! Submit inaccurate food details in the thread, and kindly…
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Known Issues
Hi all, Here is a list of our known issues: * Current MyFitnessPal Status * iOS App * Android App * Website * Integration Partners - (Like Fitbit, Apple Health, Google Health, etc.) * Announcements from our Tech Team * General Troubleshooting Community Forums and Groups: (these are documented bugs that have been submitted…
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Welcome to the MyFitnessPal Tech Support Questions Category!
Welcome to our community! This forum category, MyFitnessPal Tech Support Questions, is the place for you to ask technical questions about how to use the app or website to be answered by other members. This is not a monitored tech support channel. For troubleshooting, please reach out to our Customer Happiness team at…
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Cannot Log In Via App
On April 30th, I sent a support email about an issue I was having with the MyFitnessPal Android app. I was logged out of the app unexpectedly and when I tried logging back in, it would be stuck on the blue loading screen with the circle spinning. It would never log in after hours. It's now over two months later and I am…
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How do I contact myfitness support
Hi! I just signed up for that premium + but for some reason my account is stuck as a premium member. I did pay for the + and yes they charged me. No one is responding to my email. Ughh I am so annoyed because I wanted this to work.
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Food & Exercise Notes are NO longer visible or editable AFTER latest software update.
Food & Exercise Notes are NO longer visible AFTER latest software update, can only see in Full Report mode. They CANNOT be edited - you lose your Notes if you try and edit as the system overwrites and does NOT allow addition to your saved NOTES. You have introduced a MAJOR flaw in this new update even though you have…
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Gloryfit?
Could you please add Gloryfit connection?
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Using GloryFit App for my generic Android watch
Can we submit this for addition to your app?
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How do you creatively log and review walks using MyFitnessPal’s web tool walking tracker?
Hey everyone, I’ve been using the MyFitnessPal website for tracking my food and water for a while now, and it’s worked really well for me. Recently, I’ve been trying to focus more on logging my walking activities through the web tool, and I’m looking for ideas on how others here manage that. I’m not using any fitness watch…
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How To Change From Keto Meal Plan To Regular In Meal Plan Section?
Hello everyone, I have premium. I picked Keto as my meal plan option under the meal prep and recipe planning section. I want to change this, but I can't find where to change it. Every time I go to cleack create meal plan, it's still keto. Thank you for your help! Faith
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Quoiting in groups
This has been broken ever since the changes - is it ever going to be fixed? That, and tagging?
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I want a refund
Hi I got notification that my account was due for renewal at 12:26 and at 12:55 money was taken out of my account. I do not wish to renew my subscription, I cancelled it at 12:55. Please refund my money. Regards Maeve McElligott
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Cholesterol
How can I find out how much cholesterol is in the food I eat? Is there part of the program that shows them?
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Serial fake accounts
Why don't you guys actually block the IP addresses of the serial impostors on here? There are at-least 100+ different accounts with this same guy's photo on it. They are usually all the same photos (or different versions of the same person), so it's impossible to miss him: smith128697, anthonyjones20657, robertj0501192,…
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Weekly report empty
Hi all. I’ve been using MFP for several months now, logging every day. However my weekly report says 0 for everything. Any ideas? Do I need to hit “complete diary” every day to make this work?
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I can’t log my food. I keep getting kicked out to home page?
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Cancel membership
I need to cancel I can’t seem to figure it out so could you please cancel .
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Refund
please help me with a refund I didn’t mean to purchase premium subscription and it has been less than 24 hours
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Goals setting doesn't work
When I select my carbs protein and fat goals and head back to the dashboard it doesn't match .....??????
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Can't add food
MyFitnessPal won't add food. When I try I get Page not found Sorry, but the page you requested was not found. Please check the URL and try again.
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Is there a way to add a custom food (from My Foods) to a custom recipe?
I must be missing something, because when I try to "add ingredient" to the recipe, my custom food doesn't show up in the results. TIA!
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Can't connect fitbit
I'm trying to connect through mfp app. I log into fitbit using my Google account, when I select this option through mfp app it brings me to a blank accounts.fitbit.com web page. Nothing ever loads and I never get to log into my fitbit app. I was using healthconnect but it's not working how I'd like. I am constantly missing…
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How does the fat category work for macro tracking?
for the fat category what is that calculating. Cause when I add up the polyunsaturated monounsaturated trans fat and saturated fat it never equal to that one line that just says fat. So it’s throwing me off. For example I’ll have 20 gram of good fat and zero grams of the bad and that fat line will say like 26 where those…
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How the Hell can I get a refund of my canceled subscription?
I have sent this message several times through your Chat app, which keeps circling back, and also emailed the support address twice, which both bounced back. PLEASE REFUND THE 2ND/UNREQUESTED AUTO-RENEWAL DATED 5/24 ON MY CREDIT CARD STATEMENT AND PLEASE DO NOT AUTO-RENEW ME AGAIN! THIS HAS WASTED 30 MINUTES AND IS…
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Question About Upgrading to Premium Plus from Premium
I purchased the premium plan today and would now like to upgrade to the premium plus plan. Will I need to pay the full cost or just the difference between the two plans?
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CALORIE INCREASE?????
I got a new phone and transfered all of my apps. MFP transfered over with all my data, except now it has me at a calorie count daily that is OVER the recommended daily calorie intake for the average person. Please help.
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Is Fitbit sleep data supposed to sync to MFP?
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Is there a way to manually enter number of steps?
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Food and quantity matching for recipe creation or imports wildly off
I use the recipe import and creation function regularly. And every time I input ingredients there are many - and many very silly - matching errors. This means every time i have to not just modify the quantity or units, but almost always I need to search and reselect the ingredient. Here are some examples - both of these…
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Changing my weight loss goals doesn't update calories
Hi, I've tried to change the amount of weight I want to lose from 1 pound a week to 1.5. The calories do not change. I've tried clicking on different amounts and calories do not change no matter what I do. I don't know what I am doing wrong?
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How do i know how many calories to set mysel
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Quick and easy way to delete old weights
I can do it one at a time in the app but if I have hundreds of weigh ins over several years, can I delete them all in one go? But keep my most recent ones? like my weight from 2014 or 2018 or 2023 has no relevance to me now. It just gets in my way. like if I want to see my progress in the last month I can’t because the…
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How do I connect my app to an app?
I would like my app to connect to another fitness app